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Medina del Lago

4.0 star property
Family-friendly hotel with a health club and spa services
VIP Access

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Photo gallery for Medina del Lago

View from room
Exterior
Daily continental breakfast (USD 20 per person)
View from room
Standard Double Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Gualabi, Colinas de San Pablo Lote 25A, Otavalo, Imbabura
  • Place, Galeria Gabriel Ceballos Ulloa
    ‪2 min drive‬
  • Place, Plaza de Ponchos
    ‪3 min drive‬
  • Place, Instituto Otavaleño de Antropología
    ‪3 min drive‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪68 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Double Room

  • 431 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room with Balcony

King Room with Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Room with Balcony

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for King Room with Lake View

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Room with Lake View

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Superior King Suite

10.0 out of 10
Exceptional
(1 review)
  • 1076 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

  • 517 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for King Suite

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Suite

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Otavalo

Medina del Lago is located within a mile (2 km) of Galeria Gabriel Ceballos Ulloa and Plaza de Ponchos. This 15-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Galeria Gabriel Ceballos Ulloa - 2 min drive - 1.2 miles
  • Plaza de Ponchos - 3 min drive - 1.2 miles
  • Instituto Otavaleño de Antropología - 3 min drive - 1.4 miles
  • Lago San Pablo - 9 min drive - 4.2 miles
  • Cayambe Central Park - 31 min drive - 22.2 miles

Getting around

  • Ibarra Station - 30 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 89 min drive

Restaurants

  • ‪Tabascos - ‬4 min drive
  • ‪Restaurante Aly Allpa - ‬4 min drive
  • ‪El Otavalito - ‬4 min drive
  • ‪La tabilta del tartaro - ‬3 min drive
  • ‪La Taberna - ‬4 min drive

About this property

Medina del Lago

Family-friendly hotel with a health club and spa services
Guests of Medina del Lago have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 70 per vehicle one way. Staff members are on hand to provide concierge services, luggage storage, and a safe deposit box at the front desk. Other amenities at this family-friendly hotel include a business center, a meeting room, and an arcade/game room.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include safes, phones, and wardrobes or closets.
Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: USD 20 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Ballroom
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 60

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Thursday - Sunday (8:00 AM - 10:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 70 per vehicle (one way)
  • Late check-out fee: USD 60
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Medina Lago Hotel Otavalo
Medina Lago Hotel
Medina Lago Otavalo
Medina Lago
HOTEL MEDINA DEL LAGO
Medina del Lago Hotel
Medina del Lago San Pablo del Lago
Medina del Lago Hotel San Pablo del Lago

Frequently asked questions

What's there to do close to Medina del Lago?

This hotel is located in Otavalo, close to Plaza de Ponchos, Peguche Waterfall, and El Lechero. You'll also find Lago San Pablo and Taxopamba Waterfall within a short drive.

Is parking available on site at Medina del Lago?

Yes, self parking is offered for free at the hotel.

Is a spa located at Medina del Lago?

Spa services at the hotel include hot stone massages.

Does Medina del Lago have a casino on the premises?

No, Medina del Lago doesn't have a casino.

Is there an indoor pool at Medina del Lago?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at Medina del Lago?

There are many amenities for couples at this hotel, including an indoor pool and a restaurant plus some guestrooms feature fireplaces.

Does Medina del Lago have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Medina del Lago have a restaurant with a breakfast menu?

Yes, Medina del Lago serves continental breakfast each morning for a surcharge from its restaurant.

Does Medina del Lago allow pets to stay for free?

No, pets and service animals aren't allowed at Medina del Lago.

Are there connecting rooms at Medina del Lago?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Medina del Lago?

The closest major airport to Medina del Lago is Mariscal Sucre Intl. Airport (UIO), which is about 26.3 mi away.

Are there rooms with balconies that I can book at Medina del Lago?

No, there aren't any guestrooms with balconies at Medina del Lago.

Medina del Lago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 42 out of 54 reviews
Rating 8 - Good. 8 out of 54 reviews
Rating 6 - Okay. 1 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jawwad

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent panoramic views
Stayed 1 night in Jul 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, room comfort

Best hotel in the area with outstanding view

Best hotel in the Otavalo area, with an outstanding view and a very caring service. The fireplace was a particularly nice touch that you don't often find in hotels. While the location and the staff cannot be faulted, the hotel clearly need some renovations in the spa and common areas. Also the rooms could do with a bit more equipment (although the staff did provide everything we asked for). The two local guardian dogs Mia and Tia are incredibly friendly, and the surrounding area is very nice for a little nature walk.
Stayed 1 night in Feb 2024

2/10 Terrible

Juan Martin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Malazo

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo otorgar mejores beneficios a los clientes VIP y frecuentes
Stayed 1 night in Feb 2023

10/10 Excellent

Eliana, Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with a magnificent view from Lago San Pablo only 1.5 hours away from Quito
Stayed 1 night in Sep 2023

10/10 Excellent

austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful mountain-side hotel. The view was amazing and they had horses that you could ride for a very reasonable price on a very scenic route. Would highly recommend if going to lago san pablo.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de primera. Atención personalizada y amable. Instalaciones geniales con una vista increíble y excelente comida. Cuidado con los precios del transporte local que consigue el hotel. Son casi el doble el valor real de mercado.

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great service
Stayed 1 night in Oct 2022

4/10 Poor

Mario

Stayed 2 nights in Dec 2021

10/10 Excellent

Mauricio, Pennsylvania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely incredible place! The view will blow your mind! Will definitely recommend it
Stayed 2 nights in May 2022

10/10 Excellent

Stefan

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very beautiful and the staff was very helpful. However, we were the only guests at the property. I had purchased a King Suite through Expedia, but when I checked in they told me that I didn't pay enough for the suite and they tried to put me in a regular room. After waiting almost two hours they gave me the suite I paid for. The room and view were spectacular, but frustrating that they didn't honor the room I paid for on Expedia immediately.
Stayed 2 nights in May 2021

10/10 Excellent

Miguel, New York, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great time at Medina del Lago. This place has a gorgeous view from the rooms, lobby and restaurant. The food and service were fantastic. The staff was really friendly and made sure our stay was great. We enjoyed the use of the jacuzzi and sauna every day we were there (they also have a pool). For anyone having to work remotely, we had no problems with the wifi and were able to have Zoom video calls daily. We are definitely planning to come back!
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, top level. Spectacular views of San Pablo lake and Imbabura mountain from everywhere at the hotel. We had a two persons suite with beautiful views, a fireplace and a nice hot tub. Food was delicious, the crew was so nice and thoughtful, there are beautiful paintings made by local artists everywhere and the whole experience is really satisfying. The only downside- the isolation between rooms is pretty poor and we could hear everything that was happening and being said at the rooms around us.
Stayed 1 night in Nov 2019

10/10 Excellent

Irina, New York, NY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great view, a perfect getaway destination
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and secluded. Amazing views. Excellent service. Very accommodating. Very romantic. Everything was perfect. Excellent food from restaurant as well.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest, excellent food, awesome view of San Pablo.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not proper control of SPA apointments The date hour and service not the correct
Stayed 1 night in May 2019

10/10 Excellent

Sean, St. Louis Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t usually bother rating hotels, but I felt I must because the people here were so kind, personal, and made everything we could have experienced better. If you are in the area of Otavalo and want to have a guarantee to have your trip better, stay here. I promise you, everything about this place is genuinely good to the core. We even had the owner of the hotel give us a ride into town just out of kindness of her heart
Stayed 1 night in Jul 2018

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Great place! This is one of the best hotels in Otavalo. Great views, great service.
Stayed 1 night in Jan 2018

8/10 Good

Brian, Philly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel out in the woods

Nice check in. Hotel in good condition. Fast free WiFi. Clean and good condition. Hotel near ti- nothing! Also no A/C or heating. One expensive restaurant. Peaceful and nice.
Stayed 1 night in Dec 2017

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place!

Amazing place! We loved it! We celebrated our 15th wedding anniversary here and loved it!

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

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