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Mövenpick Waterpark Resort & Spa Soma Bay

Property class: 5 and above

Choose dates to view prices

Photo gallery for Mövenpick Waterpark Resort & Spa Soma Bay

A hotel with a large pool, palm trees, and a well-lit entrance.
A hotel with a large arched entrance, a swimming pool, and a well-maintained lawn.
Room
A woman sitting on a wooden platform in front of a spa tub, with a patterned wall behind her.
A covered outdoor seating area with wooden flooring and white cushioned seating, overlooking a beach.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Km 49 Hurghada-Safaga Road, Soma Bay, 847115
  • Place, beach near Soma Bay
    ‪17 min walk‬
  • Place, Safaga Dock
    ‪24 min drive‬
  • Place, Makadi Water World
    ‪32 min drive‬
  • Airport, Hurghada (HRG-Hurghada Intl.)
    ‪74 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed, Pool View

A hotel room with a large bed, a flat-screen TV, a bedside table with a lamp, and a decorative wall piece.

Classic Room, 1 Queen Bed, Pool View

  • Lagoon view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a flat-screen TV, a bedside table with a lamp, and a decorative wall piece.

Classic Room, 1 Queen Bed, Mountain View

  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room, 1 Twin Bed, Mountain View

A hotel room with two beds, a balcony with a view of palm trees and other buildings, a desk with a lamp, and a TV on the wall.

Classic Twin Room, 1 Twin Bed, Mountain View

  • Mountain view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Twin Room, 1 Twin Bed, Pool View

A hotel room with two beds, a bench, a nightstand, a lamp, and a window with curtains.

Classic Twin Room, 1 Twin Bed, Pool View

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a desk, a chair, a TV, and a view of buildings through a large window.

Deluxe Room, 1 Queen Bed, Mountain View

  • Mountain view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View

A hotel room with a large bed, a desk, a chair, a TV, and a view of buildings through a large window.

Deluxe Room, 1 Queen Bed, Pool View

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View

A hotel room with two beds, a sitting area with a view, and a dining table.

Deluxe Twin Room, 2 Twin Beds, Mountain View

  • Mountain view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Pool View

A hotel room with two beds, a sitting area with a view, and a dining table.

Deluxe Twin Room, 2 Twin Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Sea View

Room

Deluxe Suite, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a TV, a balcony with a table and chairs, and a view of the sea.

Junior Suite, 1 King Bed

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Swim up Rooms Queen Bed Adults only

A swimming pool with lounge chairs, surrounded by lush greenery and a modern building with balconies.

Swim up Rooms Queen Bed Adults only

  • Partial sea view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Swim up Rooms Twin bed Adults only

A swimming pool with lounge chairs, surrounded by lush greenery and a modern building with balconies.

Swim up Rooms Twin bed Adults only

  • Mountain view
  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed (Sea side)

A hotel room with a large bed, a desk, a chair, a TV, and a view of buildings through a large window.

Deluxe Room, 1 Queen Bed (Sea side)

  • Partial sea view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Twin Beds (Sea side)

A balcony with a view of a swimming pool and beach, a chair, and a table.

Deluxe Twin Room, 2 Twin Beds (Sea side)

  • Partial sea view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Twin Room, Multiple Beds, Garden View

A hotel room with a large bed, a wooden crib, a nightstand with a lamp, and a door leading to another room.

Family Twin Room, Multiple Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1076 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Family Room, 1 Double Bed with Sofa bed, Garden View

A hotel room with a large bed, a small table with a lamp, a chair, and a view of greenery through a sliding glass door.

Family Room, 1 Double Bed with Sofa bed, Garden View

  • Garden view
  • 646 sq ft
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds, Pool View

A modern interior with a wall-mounted light feature, a decorative panel, and a view of the outdoors.

Superior Suite, Multiple Beds, Pool View

  • 1109 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Deluxe Room, 2 Twin Beds, Sea View

A balcony with a view of a swimming pool and beach, a chair, and a table.

Deluxe Room, 2 Twin Beds, Sea View

  • Sea view
  • 377 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed, Mountain View

A hotel room with a large bed, a small table with a lamp, a chair, and a view of greenery through a sliding glass door.

Family Room, 1 King Bed, Mountain View

  • Mountain view
  • 646 sq ft
  • Sleeps 5
  • 1 King Bed

About the neighborhood

Soma Bay

Mövenpick Waterpark Resort & Spa Soma Bay places you 5.8 mi (9.3 km) from Safaga Dock. This 418-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.
View more Resorts in Soma BayOpens in a new window

What's nearby

  • beach near Soma Bay - 17 min walk - 0.9 miles
  • Safaga Dock - 24 min drive - 12.2 miles
  • Makadi Water World - 32 min drive - 16.1 miles
  • Makadi Bay Beach - 37 min drive - 17.5 miles
  • Desert Rose Aqua Park - 52 min drive - 28.5 miles

Getting around

  • Hurghada Intl. Airport (HRG) - 53 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪Seashell Beach Bar - ‬18 min drive
  • ‪Seven Seas Jolie Bay - ‬8 min drive
  • ‪Kharamana - ‬20 min drive
  • ‪Cactus Bar - ‬7 min drive

About this property

Mövenpick Waterpark Resort & Spa Soma Bay

Mövenpick Waterpark Resort & Spa Soma Bay features a full-service spa, 3 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 50 per person one way. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other amenities include minibars, safes, and phones. Change of towels is available on request.
2 outdoor tennis courts and a complimentary water park with waterslides are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Al Jazeera Hub
  • Bay View Main Restaurant
  • Beach bar
  • Mama's Eatery
  • Pool bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5,380 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Terrace
  • Vegetable garden

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • At least 80% organic food
  • Ballroom
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per person (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Moevenpick Resort Soma Bay
Moevenpick Soma Bay
Mövenpick Resort Soma Bay
Mövenpick Soma Bay
Movenpick Soma Bay

Frequently asked questions

Will I find all-inclusive options at Mövenpick Waterpark Resort & Spa Soma Bay?

Mövenpick Waterpark Resort & Spa Soma Bay has all inclusive rates that come with all meals included.

How much does it cost to stay at Mövenpick Waterpark Resort & Spa Soma Bay?

As of Oct 20, 2026, prices found for a 1-night stay for 2 adults at Mövenpick Waterpark Resort & Spa Soma Bay on Nov 4, 2026 start from $162, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Mövenpick Waterpark Resort & Spa Soma Bay?

Mövenpick Waterpark Resort & Spa Soma Bay provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What can I see close to Mövenpick Waterpark Resort & Spa Soma Bay?

This resort is located in Soma Bay within a short 12-minute walk of Red Sea. You'll also find Tobia Arbaa Dive Site and 7BFT KiteHouse nearby.

Is parking available on site at Mövenpick Waterpark Resort & Spa Soma Bay?

Yes, self parking is offered for free at the resort.

Is a spa located at Mövenpick Waterpark Resort & Spa Soma Bay?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, mani/pedis, and massages.

Are there luxury amenities available at Mövenpick Waterpark Resort & Spa Soma Bay?

Yes, guests can indulge in luxuries such as a free water park, an al fresco restaurant, and a beach bar at this resort.

Does Mövenpick Waterpark Resort & Spa Soma Bay include a casino at the property?

No, Mövenpick Waterpark Resort & Spa Soma Bay doesn't have a casino.

Will I find an indoor pool at Mövenpick Waterpark Resort & Spa Soma Bay?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What do couples enjoy most about Mövenpick Waterpark Resort & Spa Soma Bay?

This beachfront resort offers plenty of amenities for couples including a beach bar, an al fresco restaurant, and 3 outdoor pools.

Does Mövenpick Waterpark Resort & Spa Soma Bay have a hot tub?

No, but guests can enjoy a sauna at this resort.

Does Mövenpick Waterpark Resort & Spa Soma Bay have a restaurant with a breakfast menu?

Yes, Mövenpick Waterpark Resort & Spa Soma Bay has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mövenpick Waterpark Resort & Spa Soma Bay allow pets to stay for free?

No, pets and service animals aren't allowed at Mövenpick Waterpark Resort & Spa Soma Bay.

Does Mövenpick Waterpark Resort & Spa Soma Bay have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

Where is the closest airport to Mövenpick Waterpark Resort & Spa Soma Bay?

The closest major airport to Mövenpick Waterpark Resort & Spa Soma Bay is Hurghada Intl. Airport (HRG), which is 29.8 mi away (53 minutes by car).

Are there rooms with balconies that I can book at Mövenpick Waterpark Resort & Spa Soma Bay?

Yes, some guestrooms at this resort offer either a balcony and a lanai where guests can enjoy sea and garden views.

Does Mövenpick Waterpark Resort & Spa Soma Bay have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Mövenpick Waterpark Resort & Spa Soma Bay.

Mövenpick Waterpark Resort & Spa Soma Bay Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 36 out of 95 reviews
Rating 8 - Good. 26 out of 95 reviews
Rating 6 - Okay. 15 out of 95 reviews
Rating 4 - Poor. 9 out of 95 reviews
Rating 2 - Terrible. 9 out of 95 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Staff & service, amenities
Amazing Staff very helpful
Stayed 9 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

great stay

the location of the hotel is great with a nice beach and amenities. the staff was super friendly and always got out of their way to please the residents
Stayed 3 nights in Dec 2022
Verified review

10/10 Excellent

Yes
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so friendly and helpful they really helped to make our stay. The chef came around in the mornings to check that we were enjoying the food and both the buffet and the speciality restaurants were really good. We particularly liked the Italian at breakfast and lunch as it was quieter than the main restaurant. There was plenty of food. The room was large, we had a balcony sea view room, it was clean and the housekeeper was excellent, providing a friendly service. Staff at the Sunrise Bar and Pool bar were also friendly and we enjoyed the all inclusive cocktails. There were plenty of chairs and sun umbrellas at the pool and the beach and both the pool area and the beach were clean. We enjoyed snorkelling from the pier. The spa was good and the Dive centre was excellent. The WiFi was variable but that’s probably to be expected. It was good when there were less people in the resort but struggled as the resort filled up. We had a really enjoyable week.
Stayed 7 nights in May 2026
Verified review

2/10 Terrible

Location
Stayed 3 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Shockingly poor resort for a global brand like Movenpick. Customer service is generally appalling (few exceptions), very few staff speak even a basic level of English, quality of food is average at best, rooms are incredibly dated, all inclusive drinks are of very low quality
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Movenpick Soma Bay is an amazing resort! We started discussing our next visit after the first two days! The staff is friendly and well trained. The property is well maintained and beautiful with an amazing beack and so much to offer any guest!
Stayed 1 night in Oct 2023
Verified review

2/10 Terrible

Disliked: Staff & service
This is not a SPA. It is an area where they take your money, and provide terrible service afterwards and don't care
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness
The food is the highlight of the visit. The buffé is excellent, lots of fresh vegetables, sallads, nice meat etc. Especially all oriental food is very good. You certainly do not starve. The atmosphere is nice. The activities are very nice. Especially the stretching, yoga etc were very good. There is a nice mix of volleyball, dart etc. The animation team is very nice, my kids loved the staff working there and felt very safe with them. Cleaning of the place, including the rooms could be better. Toilets around the compound rarely had toilet paper etc. Staff is very helpful with anything you need, so that part of the service is very nice. The beach is sandy, nice and shallow - so easy to bring children.
Stayed 10 nights in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Liked: Staff are very helpful specially at front desk. Room was spacious. Beach was nice and clean, sea was good. Disliked: Cleanliness specifically in restaurant. Food quality was much less than expected. Children were allowed many times in adults only areas.
Stayed 3 nights in Aug 2022
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended

Bad location, closest thing is half an hour drive, middle of nowhere. Food horrible especially if u have an all inclusive plan. Transportation to & from hotel is very expensive. Beach not that good.
Stayed 4 nights in Sep 2017
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

A nice 3 star property

The hotel location is very good, the beach is nice and well kept the main building is nice, all in all needs a refurbishment in the rooms which are very old, the bed is super uncomfortable. The bar provides good drink, great coffe as well. The main restaurant food presentation is excellent however the quality is not as good as it looks. They mix the soft drinks with water in the machines and tastes horrible, also the coffee maschine gives undrinkable coffee. It’s almost always the same Arabian food ormassieve Arabian influence……. It could be much better….
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the Mövenpick Waterpark Resort & Spa Soma Bay was a huge disappointment and a complete waste of money. I was drawn in by the hotel's reputation, but the reality is that the entire experience is undermined by poor management and incredibly bad customer service ' The bad experience continued with the food. For a 5-star hotel, the quality and variety were shocking and repetitive, often tasting poor. When we tried to reserve a table at one of the dinner restaurants, they were always fully booked, making the all-inclusive promise feel misleading'The worst part of our stay was the dreadful customer service. Staff members, particularly at the reception, were unhelpful and seemed completely disinterested in resolving guest issues. The management was nowhere to be found, and when complaints were made, they were dismissed without a real solution. It’s clear that management is not interested in addressing the very real problems at this resort. For anyone considering a stay here, I strongly advise you to look elsewhere. The high price tag is not justified by the quality of the service, the food, or the dated facilities. Save your money and your peace of mind—you will be disappointed.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT ever book this hotel. From the moment we arrived, everything was a disaster. We paid €1008 for one week in half-board, and since we missed dinner on the first night, the hotel offered us a “late dinner”, an absolute catastrophe and a disgrace to the hospitality industry. We were served two slices of bread, a bit of cheese, and two apples. A total shame for a so-called 5-star hotel. To make things worse, we weren’t even given our wristbands upon arrival, which led to confusion later when we were accused of using “all-inclusive” services we never had access to. The manager even claimed I had taken advantage of the all-inclusive offer while I was literally in Cairo at that time, clearly an attempt to scam me. The atmosphere in this hotel is toxic and dishonest. Their only goal seems to be tricking tourists. You can’t stay five minutes at the pool or the beach without being constantly harassed by people trying to sell you quad rides, diving sessions, spa treatments, and more. If guests want an activity, they’ll go to reception, no need for this endless harassment. And the final insult: we were charged €12 per pool card that the housekeeper herself removed from our room while we were away. We only stayed two nights in this dreadful place instead of 7, but that was more than enough. A complete disgrace to the ACCOR group. Don’t make the same mistake we did, this hotel doesn’t deserve its 5 stars. Shameful!
Stayed 7 nights in Oct 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I stayed here for many nights, the descriptions states it has few restaurants. But doesn't state you'll need to reserve 4 restaurants atleast 24-48hrs before.You cannot eat there without booking. There is only 1 main restaurant that has it's operating time. Breaky 7-10am, lunch 1-3pm dinner 7-9.30. There are not any snack places to eat if you have young children and want something for the them to have away from the designated times. Which is a downside to this resort as kids get hungry and need snacks throughout the day or your timings are just different. Ice cream is served daily 3-4pm only. Which is another downside for a 5star hotel. The are costs are extortionate for spa, and gym if you like to use it. You'll have haggle the prices not ideal for the guest. The hotel cleaning is utterly poorly. Our cleaner called Ahmed never changed our bedding, never refilled soaps or change towels. I used to tell him daily but he always ignored me. The reception didn't take the complaint on board either. Then resort itself is beautiful but doesn't hold 5star treatment. Ive been to better resorts and worth the money we pay. This resort is expensive but low standards. The location is futhur out. excursions prices will always be higher with additional costs. Its 45 mins away from airport. 20 mins away from Senzo mall and 1 hr away from Old dowtown hurghada. I've attached photos of the worn out bedding that they still use. Safety issue lifeguards are limited at pools and beachs.
Needs disposing
The waterpark
Sandy beach, few fishes not enough for snorkeling.
Outside reception
Stayed 16 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Det er super godt personale, maden er blevet meget bedre efter de har fået ny kok.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Das personal ist super freundlich Immer bereit zu helfen
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Super dejlig værelse, dejlige og venlig personale
Solopgang fra værelset
Værelse
Udsigt
Anlæg
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Die Zimmer waren nicht sauber, auch nicht, dass
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agréable, pensez a reserver a l'avance les restaurants thématiques. A defaut le buffet est bien dressé et change a chaque repas.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war unsere erste Reise überhaupt in dieses Land und wir haben es sehr genossen. Natürlich muss man einiges beachten und auch lernen aber überwiegend war es ein sehr schöner Urlaub. Die Anlage ist schon etwas gebraucht aber das Personal macht alles möglich was in ihrer Macht steht um diese Defizite auszugleichen. Wir hatten all inclusive gebucht und da ist auch wirklich so viel dabei das man gut zunimmt allerdings gibt es in ihrer Ausschreibung einen Fehler: es steht das man einmalig eines der Spezialrestaurant buchen kann was aber nicht so ist. Zum Glück hat der Kellner uns sofort darauf hingewiesen was in dem Moment dann ärgerlich war, doch wir dann einfach wieder losgegangen sind um in großen Restaurant zu essen ohne zusätzliche Kosten. Alles im allen war es ein schöner Aufenthalt und wir würden es bei einer erneuten Reise wieder buchen.
Stayed 7 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

İyi tatil

Otelin konumu Hurgadaya çok uzak. Alternatif ulaşım sorun. Çalışanlar hep güler yüzlü, çalışkan ve sizi evinizde hissettiriyor. Otel biraz eski. Belli ki bakıma ihtiyacı var. Odada bazı aksamlarda sorun var ama büyütülecek kadar değil. Yemekler ve hizmet bir harika. Dalış kulübü ise verdiği sözleri tutmadı. Eğer program yapacaksanız mutlaka yazılı olarak talep edin. Genel olarak iyi bir otel. çalışanlara müteşekkirim.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Suosittelen lapsiperheille.

Oli kyllä jokaisen 5 tähden arvoinen. Lapset huomioidaan täydellisesti. Siivoojat ovat kuin paras ystäväsi. Ainut mikä voi toisille merkitä niin ihan naapurissa ei ole kauppoja, mutta onneksi hotellista löytyi kaikki tarpeellinen. Apteekki, market, vaatteet, kosmetiikka, automaatti, lelut ja sielläkin kaikki oli todella ihania. Ei liiallista perään huutamista.
Stayed 7 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Zimmern und Hotel sehr sauber . Service sind nett allerdings bietet das Hotel nur selfservice an da die all in haben denken sie sich das reicht Getränke kriegt man im Plastik Becher selber andere Sachen an der Bar auch nur aus einer großen Flasche in ein Plastik Becher . Aqua Park hat komische Zeit der Transfer dahin hat gar nicht geklappt sind gelaufen . Essen war nicht gut haben Bauchschmerzen bekommen passiert mir das erste mal in Ägypten à la carte Restaurant war allerdings viel besser frische Cocktails gab es nicht zu wenig mit Arbeiter für so ne große Anlage die liegen sind natürlich bisschen runter gekommen Meer sehr schön soma Bay ist das auch nicht das liegt in safgha leider ist da nichts zum einkaufen da im Hotel gab es ein paar Shops wo man für ein Triko 25 wollte und in der Stadt 10 kostet . Spa war sehr schön . Das Hotel liegt 45 min von Hurghada entfernt also lohnt sich nicht mal aus dem Hotel raus . Im Aqua Park hat einer mein Sohn rutschen lassen er kann noch nicht gut schwimmen und die rutschen kommen ins tiefe Becken rein und ich hab dann nur gesehen wie mein Sohn Wasser trinkt und versucht zu schwimmen und der Bademeister hat einfach zu geschaut bin natürlich rein und hab den kleinen raus geholt und bin natürlich ausgerastet das der einfach zu geschaut hat . Die Animation bietet jeden Abend Club besuche an zusammen und auch Babysitter falls man Kinder dabei hat .
Stayed 8 nights in Oct 2024