4/10 Poor
Marnelle
Sep 25, 2025
Liked: Room comfort
Disliked: Cleanliness
It’s not communicated here that they put a $100 hold on my card until the end of my stay. That would’ve been really helpful in planning which hotel to book for the best stay. Unfortunately, upon learning about the hold, the receptionist patronized me, and when asked for an email for corporate to urge them to make guests aware of the hold on their 3rd party listings, they had none and referred me to their manager instead who I know was going to say the same thing. The receptionist suggested that I can look for somewhere else to stay and that only made me more frustrated. So no, the customer service was terrible.
On top of this, I found a big TICK right beneath my pillow which my partner witnessed as well. A piece of the bathroom wall’s lower paneling fell off. The bathroom ceiling had black spots which I hope wasn’t mold.
The only upsides are the hair dryer and OVERPRICED mini-store at the lobby. $4 for a gatorade… really?
I feel tricked into making this booking because of the lack of transparency about extra charges. They expect maximum pay for subpar services and conditions. I now distrust booking hotels on your website and will browse using other means when looking for a room.
Marnelle
Stayed 2 nights in Sep 2025