Metropole Urban Hotel

4.0 star property
Hotel with a restaurant, a quick walk to Morosini Fountain

Choose dates to view prices

Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room
Lobby sitting area
Exterior
Junior Suite with Outdoor Jetted Tub and Side Sea View | 1 bedroom, minibar, in-room safe, individually decorated
1 bedroom, minibar, in-room safe, individually decorated

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping

Explore the area

View in a map
Agia Aikaterini Square, Heraklion, 71201
  • Historical Museum of Crete
    ‪5 min walk‬
  • Heraklion Archaeological Museum
    ‪7 min walk‬
  • Heraklion Port
    ‪15 min walk‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪5 min drive‬

Room options

Deluxe Room with Balcony and City View

9.6 out of 10
Exceptional
(8 reviews)
  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Superior Room with Balcony and City View

9.8 out of 10
Exceptional
(8 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Connecting Rooms with Balcony and City View

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Room with City View

9.0 out of 10
Wonderful
(6 reviews)
  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Suite with Outdoor Jetted Tub and Side Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

Triple Room, City View

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Economy Room

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Heraklion

Metropole Urban Hotel places you within a 5-minute walk of popular attractions such as Morosini Fountain and Heraklion Loggia. This 24-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Morosini Fountain - 3 min walk - 0.2 miles
  • Heraklion Loggia - 3 min walk - 0.2 miles
  • Historical Museum of Crete - 5 min walk - 0.3 miles
  • Heraklion Archaeological Museum - 7 min walk - 0.4 miles
  • Heraklion Port - 15 min walk - 0.8 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 14 min drive

Restaurants

  • ‪Καλαμάκι - ‬3 min walk
  • ‪Goody's - ‬2 min walk
  • ‪Chop Chop - ‬3 min walk
  • ‪Frankly Cafe - ‬2 min walk
  • ‪Coffee Island - ‬2 min walk

About this property

Metropole Urban Hotel

Hotel with a restaurant, a quick walk to Morosini Fountain
Metropole Urban Hotel features free WiFi in public areas, coffee in a common area, and a meeting room. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. This hotel also has free newspapers.
Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, safes, and desks.

Languages

English, French, German, Greek, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 1101454

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Frequently asked questions

Are free cancellation options available at Metropole Urban Hotel?

Metropole Urban Hotel offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Metropole Urban Hotel?

As of Aug 9, 2025, prices found for a 1-night stay for 2 adults at Metropole Urban Hotel on Aug 11, 2025 start from $117.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Metropole Urban Hotel?

This hotel is located in Heraklion, a short 19-minute walk from Heraklion Port and also 8 minutes on foot from Heraklion Archaeological Museum. You'll also find Morosini Fountain and Lions Square less than a mile away.

Will I be able to park at Metropole Urban Hotel?

No, this hotel doesn't offer parking.

Does Metropole Urban Hotel feature a casino on the premises?

No, Metropole Urban Hotel doesn't have a casino.

Will I find an indoor pool at Metropole Urban Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Metropole Urban Hotel?

Amenities that appeal to couples at this hotel include a minibar, a rainfall showerhead, and slippers.

Are there hot tubs at Metropole Urban Hotel?

Yes, this hotel offers private rooftop spa tubs in some guestrooms.

Does Metropole Urban Hotel have a restaurant with a breakfast menu?

No, Metropole Urban Hotel doesn't have a restaurant that serves breakfast.

Will Metropole Urban Hotel allow pets to stay for free?

No, pets aren't allowed at Metropole Urban Hotel.

Does Metropole Urban Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Metropole Urban Hotel?

The closest major airport to Metropole Urban Hotel is Nikos Kazantzakis Airport (HER), which is 4.5 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Metropole Urban Hotel?

Yes, some guestrooms at Metropole Urban Hotel offer a furnished balcony and may feature city views.

Metropole Urban Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 180 out of 254 reviews
Rating 8 - Good. 54 out of 254 reviews
Rating 6 - Okay. 15 out of 254 reviews
Rating 4 - Poor. 3 out of 254 reviews
Rating 2 - Terrible. 2 out of 254 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beni, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location good but no driveway and no parking. Finding parking is a challenge
Stayed 2 nights in May 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing 4 night stay in the heart of Heraklion

Great experience in room 501 at the top of the hotel jacuzzi, large double bed, large terrace with view of the cathedral
Stayed 4 nights in Apr 2025

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi on the top floor suite was not possible to use. 0 mb
Stayed 3 nights in Apr 2025

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Great location for 2 night stay; easy walk to museums, shops and restaurants, no car required and only 10 euro taxi ride from ferry terminal. Corner room view of church square very nice. Daily breakfast convenient and substantial.
Stayed 2 nights in Apr 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surrounded by beauty in central Heraklion

Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience.
Santa Ekaterini Square
Metropole Urban Hotel
Venetian Fortress
Venetian Fortress
Stayed 2 nights in Apr 2025

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay. Will Return

Beautiful rooms and warm, welcoming attending service. Great area and very well situated in the centre of town
Stayed 2 nights in Jan 2025

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return.
Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

We enjoyed our stay on the 5th floor with the jacuzzi! Wonderful views, wonderful people, wonderful food! 100% would recommend!
Stayed 3 nights in Mar 2025

10/10 Excellent

ingrid, Newtown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, comfortable, the staff were helpful and friendly, great location, near restaurants and shopping areas.
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Metropole Urban. The hotel is extremely clean and comfortable and the staff always friendly and helpful. The location is excellent – from right outside to at most a 10-minute walk, you can find countless great restaurants and plentiful shopping in the old town, not to mention the beautiful church adjacent the hotel on the square. It’s only a 10 to 12-minute walk to the Heraklion Archeology Museum and just a bit father to stroll to the port. The generous breakfast was a delight and a great way to kick off the day. We would certainly book the Metropole again for a return stay.
Stayed 3 nights in Jan 2025

8/10 Good

Ghita

Stayed 1 night in Dec 2024

10/10 Excellent

Yanina, Newton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away yet easily walkable to main town center. Felt very peaceful and calm.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cynthia, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace.
Stayed 5 nights in Oct 2024

8/10 Good

Jojit

Stayed 5 nights in Oct 2024

8/10 Good

Marie Josée

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for one night to have easy access to port next morning. All was fine. Simply note that economy room has frosted windows only so you cannot see outside. Small rooms. Perhaps upgrade if you plan on staying there for a few days
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Stayed 4 nights in Sep 2024

10/10 Excellent

Naeem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and lots of food options around the square
Stayed 2 nights in Oct 2024

6/10 Okay

Laurel

Traveled with partner
Good center city location to enjoy walking and outdoors culture of cafes, restaurants, pedestrian streets. My issue with this hotel was particular to me. I am 5ft 6 inches and weigh 128 lbs. the pillows offered at this hotel are hard and extra plump. I could not sleep until I got rid of the pillows and stuffed a pillowcase with towels creating something lower that suited my neck.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel – located close to many restaurants in town. Our room had a shower leak which was not fixed during our 3 night stay. The hotel did provide extra towels to keep the floor dry There is always someone at the front desk in the hotel. Breakfast was provided in the adjacent café which was very good. Our hotel contact Costas was exceptinal and provided us with excellent suggestions on places to visit by car while in Heraklion. The parking garage Iraklio Center Parking is a 5 minute walk but the closest to the hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Ramon

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Maria at the front desk was SPECTACULAR!! We enjoyed our stay and her recommendations. Highly recommended
Stayed 2 nights in Sep 2024

10/10 Excellent

Despina

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

lina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a great hotel. Excellent location
Stayed 3 nights in Sep 2024

10/10 Excellent

Ulises

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice
Stayed 2 nights in Sep 2024