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Metropole Urban Hotel

Property class: 4

Choose dates to view prices

Photo gallery for Metropole Urban Hotel

A balcony with two chairs, a table with a fruit bowl, and a view of a historic building with a clock tower and dome.
A modern bedroom with a large bed, bedside lamps, a round table with two glasses, and a large mirror.
A modern indoor seating area with a round table and two upholstered chairs, a window with a view of a street and greenery, and a potted plant on the right.
A modern urban hotel with multiple balconies, a well-lit entrance, and outdoor seating.
A wooden bedside table with a coffee maker, a cup, a remote control, and a laptop.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Agia Aikaterini Square, Heraklion, 71201
  • Place, Heraklion Loggia
    ‪3 min walk‬
  • Place, Morosini Fountain
    ‪3 min walk‬
  • Place, Heraklion Archaeological Museum
    ‪7 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room with Balcony and City View

A hotel room with a large bed, a chair, a desk with a lamp, and a view of a cityscape through the window.

Deluxe Room with Balcony and City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room with City View

A hotel room with a bed, a TV, a coffee maker, and a view of a building with a dome.

Standard Room with City View

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Connecting Rooms with Balcony and City View

A hotel room with a bed, a TV, a bathroom, and a closet with a mirror.

Superior Connecting Rooms with Balcony and City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 366 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

A modern hotel room with a large bed, two chairs, a TV, and a balcony with a view.

Junior Suite with Outdoor Jetted Tub and Side Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Economy Room

A modern hotel room with a large bed, bedside tables, a desk with a lamp, and an air conditioning unit.

Economy Room

8.8 out of 10
Excellent
(3 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room with Balcony and City View

A modern hotel room with a large bed, a wooden headboard, a wardrobe, a chair, and a bedside table.

Superior Room with Balcony and City View

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, City View

A hotel room with a bed, a desk, a chair, a wardrobe, and a TV.

Triple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

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Nov 17 - Nov 18
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About the neighborhood

Heraklion

Metropole Urban Hotel places you within a 5-minute walk of popular attractions such as Morosini Fountain and Heraklion Loggia. This 24-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Heraklion Loggia - 3 min walk - 0.2 miles
  • Morosini Fountain - 3 min walk - 0.2 miles
  • Historical Museum of Crete - 5 min walk - 0.3 miles
  • Heraklion Archaeological Museum - 7 min walk - 0.4 miles
  • Heraklion Port - 17 min walk - 0.9 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 14 min drive

Restaurants

  • ‪Καλαμάκι - ‬3 min walk
  • ‪Dark Tales - ‬2 min walk
  • ‪Chop Chop - ‬3 min walk
  • ‪Μαύρος Κάτης / Mavroscatis - ‬2 min walk
  • ‪ΚΟΤΟνοστιμιές - ‬1 min walk

About this property

Metropole Urban Hotel

Metropole Urban Hotel features free WiFi in public areas, coffee in a common area, and a meeting room. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and tours or tickets. This hotel also has free newspapers.
Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, safes, and desks.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 1101454

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Frequently asked questions

Are free cancellation options available at Metropole Urban Hotel?

Metropole Urban Hotel offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Metropole Urban Hotel?

As of Oct 17, 2026, prices found for a 1-night stay for 2 adults at Metropole Urban Hotel on Nov 16, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Metropole Urban Hotel?

This hotel is located in Heraklion, just steps from Morosini Fountain and Heraklion Museum of Religious Art, and within a short walk of Lions Square. You'll also find Heraklion Port and Palace of Knossos within a short drive.

Will I be able to park at Metropole Urban Hotel?

No, this hotel doesn't offer parking.

Does Metropole Urban Hotel feature a casino on the premises?

No, Metropole Urban Hotel doesn't have a casino.

Will I find an indoor pool at Metropole Urban Hotel?

No, there is no indoor pool at this hotel.

Is Metropole Urban Hotel good for couples?

There are many amenities for couples at this hotel, including a restaurant and a bar/lounge plus some guestrooms feature a private rooftop hot tub.

Are there hot tubs at Metropole Urban Hotel?

No, this hotel doesn't have a spa tub.

Does Metropole Urban Hotel have a restaurant with a breakfast menu?

No, Metropole Urban Hotel doesn't have a restaurant that serves breakfast.

Will Metropole Urban Hotel allow pets to stay for free?

No, pets aren't allowed at Metropole Urban Hotel.

Are there connecting rooms at Metropole Urban Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Metropole Urban Hotel?

The closest major airport to Metropole Urban Hotel is Nikos Kazantzakis Airport (HER), which is 4.5 mi away (14 minutes by car).

Can I book a room with a balcony at Metropole Urban Hotel?

Yes, some guestrooms at Metropole Urban Hotel offer a furnished balcony and may feature city views.

Metropole Urban Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 320 reviews
Rating 8 - Good. 67 out of 320 reviews
Rating 6 - Okay. 21 out of 320 reviews
Rating 4 - Poor. 5 out of 320 reviews
Rating 2 - Terrible. 2 out of 320 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. The room was spacious, clean, and had great AC. The bed was large and comfortable. We would happily stay here again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Many grest places to eat and shop nearby.
Like a postcard!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility, helpful and friendly staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly, helpful staff!
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception desk were exceptionally helpful in terms of booking restaurants and other information The location is central and yet quiet with local people and the view from the room was open over a church square You dont have the feeling of tourist crowds thst is stressful
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - 5 minutes walk from the city center. Very modern. Super clean. Exceptional customer service. Great Breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely city centre urban hotel. No spa, bar, dining room or gym - but that wasn’t expected. Lovely bedrooms. Modern bathrooms and AC. Great location. Friendly helpful staff. And the breakfast in the next door coffee shop was awesome. Highly recommended.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place central, helpful reception staff. Breakfast served from cafe attached to hotel. Huge, helpful servers! Loved it. Zero complaints
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This was such a lovely stay! Walking distance from many great bakeries and restaurants, and the desk people were so helpful with everything! Amazing time.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
great location to walk to shopping, restaurants.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly hotel.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and the area and location close to everything was very convenient
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
We did have a shower drain issue that flooded the room. Hotel management quickly moved us to another room. We were there just one night.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale, clean efficient rooms
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with balcony overlooking the church square. The room, lobby and hallways were very clean. The location was perfect for seeing Heraklion. On the edge of the old town with pedestrian streets but the hotel was close to a main street with bus service and taxi's could pull up right outside. The main restaurant street was less than a block away.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Great stay.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Clean and comfortable hotel
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, comfortable, the staff were helpful and friendly, great location, near restaurants and shopping areas.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Good well equipped rooms and well positioned. Great sizeable breakfast aswell.
Stayed 3 nights in May 2025