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Commercial Hay Hotel

3.0 star property
Hotel in Hay with free breakfast

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Photo gallery for Commercial Hay Hotel

Deluxe Family Room | Hypo-allergenic bedding, individually decorated, individually furnished
Interior
Balcony
Staircase
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
199 Lachlan Street, Hay, NSW, 2711
  • Place, TAFE Riverina Institute
    ‪2 min walk‬
  • Place, Hay Heritage Walk
    ‪12 min walk‬
  • Place, Dunera Museum
    ‪12 min walk‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.4 out of 10
Good
(19 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Double Room

Budget Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Budget Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

7.4 out of 10
Good
(3 reviews)
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Hay

Commercial Hay Hotel places you next to TAFE Riverina Institute and Hay Library. This 31-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.1 miles
  • Hay Library - 2 min walk - 0.1 miles
  • Hay Park - 3 min walk - 0.2 miles
  • Hay Heritage Walk - 12 min walk - 0.7 miles
  • Dunera Museum - 12 min walk - 0.7 miles

Restaurants

  • ‪Hay Bowling Club - ‬9 min walk
  • ‪Crown Pub Hay - ‬4 min walk
  • ‪Robertson's Hot Bread - ‬4 min walk
  • ‪Riverina Hotel - ‬4 min walk
  • ‪Havachat Coffee Shop - ‬4 min walk

About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Commercial Hay Hotel features free WiFi in public areas, microwave in a common area, and refrigerator in a common area. Free parking is included with your stay. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Additional amenities include express check-in, express check-out, and laundry facilities.
Guests can enjoy TVs and stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Microwaves and electric kettles are other standard amenities. Housekeeping is available once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: AUD 20

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-7:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Frequently asked questions

What can I see close to Commercial Hay Hotel?

Located steps from Hay Library, this hotel is in Hay, and within a 10-minute walk of Hay Park and Dal Wright Park. You'll also find Dunera Museum and Hay Heritage Walk less than a mile away.

Will I be able to park at Commercial Hay Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does Commercial Hay Hotel feature a casino at the property?

No, Commercial Hay Hotel doesn't have a casino.

Is there an indoor pool at Commercial Hay Hotel?

No, there is no indoor pool at this hotel.

Is Commercial Hay Hotel a good place to stay for couples?

Couples staying at this hotel will value amenities like a rainfall showerhead, courtyard views in some guestrooms, as well as free breakfast.

Does Commercial Hay Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Commercial Hay Hotel have a restaurant with a breakfast menu?

Commercial Hay Hotel offers free continental breakfast each morning though there is no restaurant.

Will Commercial Hay Hotel allow pets to stay for free?

No, pets aren't allowed at Commercial Hay Hotel.

Does Commercial Hay Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Commercial Hay Hotel?

Yes, some guestrooms at Commercial Hay Hotel offer a balcony and may feature courtyard views.

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 98 out of 310 reviews
Rating 8 - Good. 95 out of 310 reviews
Rating 6 - Okay. 58 out of 310 reviews
Rating 4 - Poor. 30 out of 310 reviews
Rating 2 - Terrible. 29 out of 310 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Terry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Historic accommodation Need to open the front bar for travellers
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Liked: Staff & service
We have stayed here twice before and had thought it was good value for money. But our room this time was in need of some repairs and refurbishing, carpet needed replacing and plumbing required attention, but still ok for an overnight stay.
Stayed 1 night in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Clean rooms, friendly staff. Good for an overnight stay on the way through.
Stayed 1 night in Sep 2025

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and professional
Stayed 1 night in Sep 2025

10/10 Excellent

Harmanjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had comfortable stay. It was really easy to communicate with staff
Stayed 1 night in Jul 2025

6/10 Okay

Rhonda

Traveled with partner
Disliked: Amenities
Budget accommodation but for one night it was adequate. Comes with a minimal continental breakfast. Clean room and bed comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely great service great location comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel…definitely visit if you love signs everywhere telling you what you can and can’t do and where you can and can’t go.
Stayed 1 night in Sep 2025

8/10 Good

Brian, Horsham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old property and it has seen better days. Having said that it was clean and tidy at a reasonable price. The breakfast was good and we felt safe and secure.
Stayed 1 night in Aug 2025

8/10 Good

Grant

Stayed 1 night in Aug 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty disappointed really
Stayed 1 night in Aug 2025

10/10 Excellent

Flordalin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy and satisfied

Very friendly staff and comfortable bed
Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Good cheap stay

Good stay. Cheap accommo. Clean place. Good location
Stayed 1 night in Aug 2025

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access. Close to shops. Secure
Stayed 1 night in Aug 2025

10/10 Excellent

Kazim Hussain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Aug 2025

6/10 Okay

Marie

Disliked: Staff & service, amenities
Requiresca Receptionist .
Stayed 1 night in Aug 2025

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, staff & service
This hotel only offers accommodation now. Reception desk is via front door but guests have to use the rear courtyard to access stairs and rooms. To be honest we thought that the hotel was closed permanently as there was no "life" apparent. Maybe a sign that is on the footpath maybe helpful to those who are travelling through.
Stayed 1 night in Aug 2025

4/10 Poor

Navreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is in very poor condition, bad smell, noisy airconditioner, bright lights in the room. All of this makes it very hard to sleep. Not recommended. Room is very small and looks nothing like the photos.
Stayed 1 night in Aug 2025

2/10 Terrible

Chris

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cold, thin doona for winter, heating did not work, electric kettle did not work, no hot water in shower.
Stayed 1 night in Aug 2025

2/10 Terrible

Mike

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arriving at the property, it looked really good. Reception was unmanned but had a mobile number to ring. After that check in was smooth, however how the breakfast system worked was not explained. The property was full of red highlighted notices telling you what you could NOT do, like wheeling your suitcase across the carpet. Got to the room and it was small, the curtains were hanging off their rods. There was no wardrobe only 4 hooks on the back of the door. The room only had a single chair and insufficient Power points. The tea station looked like a cabinet from hard rubbish with a later thought of an unfinished top. The kettle did not fit in the sink, not that the kettle was big, just that the sink was small. The bathroom was tiny, only 950mm wide, the first time ever in my life I could sit on the toilet and my knees and head touched the wall opposite. The shower was tiled and OK, but the water barrier was a piece of square poly down pipe with silicone to hold it in place. Could bd not get the shower mat anywhere close to the shower. The TV did not work properly with only 2 channels with audio and video, all the other channels had either video or audio but not both. Bed was comfortable and clean. Then came breakfast: as choice of base cereals, with milk and very ordinary orange juice. Toast was either white or multi grain bread, tick there. However, the butter was from a communal tub, with of previous user crumbs. Jam and marmalade was also communal,
Stayed 1 night in Aug 2025

2/10 Terrible

William

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not even get the door unlocked for 10min. The smell from under the door worried us. After opening and not being able to remove key for another 5min we had a look in the room. Carpet torn up smelly and what we believe to be unwashed sheets. We left right away and went next door to a great little motel that was fantastic. I want a refund.
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Liked: Staff & service
Great service
Stayed 1 night in Jul 2025