I am from South Korean and have stayed at various hotels around the world, including in Vietnam, Japan, the United States, Germany, Myanmar, and many others.
To be honest, I found the facilities at Pullman Hotel to be fairly standard. However, I was deeply impressed by the exceptional kindness and professionalism of your staff member, VI KIEU TRANG.
Thanks to her outstanding service, I plan to stay at Pullman Hotel again on my next visit to Hanoi.