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Pan Pacific Hanoi

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Pan Pacific Hanoi

Lobby
Executive lounge
Ballroom
Studio Balcony Suite | 1 bedroom, down comforters, minibar, in-room safe
Studio Balcony Suite | Living area | Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service

Explore the area

View in a map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • West Lake
    ‪1 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Deluxe Room, 2 Twin Beds, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Lake View

  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area | Flat-screen TV

Studio Balcony Suite

  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, Lake View

Premier Room, 2 Twin Beds, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Premier Room, 2 Twin Beds, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Club, 2 Twin Beds

Pacific Club, 2 Twin Beds | 1 bedroom, down comforters, minibar, in-room safe

Pacific Club, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite | 1 bedroom, down comforters, minibar, in-room safe

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area | Flat-screen TV

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area | Flat-screen TV

One Bedroom Deluxe Serviced Suite

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Studio Suite, 1 King Bed

  • 430 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Premier Serviced Suites

  • 641 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

1 bedroom, down comforters, minibar, in-room safe

Executive Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King | 1 bedroom, down comforters, minibar, in-room safe

Pacific Club Lakeview King

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Executive Serviced Suites

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Hanoi

Located in Ba Dinh, Pan Pacific Hanoi is adjacent to West Lake and within a mile (2 km) of other popular sights like Ho Chi Minh Mausoleum. This 5-star hotel has 328 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Ho Chi Minh Mausoleum - 1 min drive - 0.9 miles
  • Dong Xuan Market - 2 min drive - 1.2 miles
  • Hanoi Old Town Night Market - 3 min drive - 1.7 miles
  • Hoan Kiem Lake - 3 min drive - 1.9 miles

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 32 min drive

Restaurants

  • ‪Summit Lounge at Sofitel Plaza Hanoi - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bánh Tôm Hồ Tây - ‬1 min walk
  • ‪Bảo Oanh - Cafe & Kem Dừa - ‬2 min walk
  • ‪Mía Hoa Quả 44 Thanh Niên - ‬1 min walk

About this property

Pan Pacific Hanoi

Luxury hotel with 2 restaurants and a full-service spa
At Pan Pacific Hanoi, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 75 per vehicle one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, free newspapers, and free local calls.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Russian, Vietnamese

Similar properties

Property amenity

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 1,002 reviews
$125 nightly
The price is $135
Aug 29 - Aug 30
Total includes taxes and fees
InterContinental Hanoi Westlake by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (13,143 square feet of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 1450000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 0100113141

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Is free cancellation available at Pan Pacific Hanoi?

Pan Pacific Hanoi offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Pan Pacific Hanoi?

As of Aug 8, 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on Aug 9, 2025 start from $105.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Pan Pacific Hanoi?

This hotel is situated in Ba Dinh within a 10-minute walk of West Lake and Tran Quoc Pagoda. You'll also find Hoan Kiem Lake and Ho Chi Minh Mausoleum within a short drive.

Will I be able to park at Pan Pacific Hanoi?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Pan Pacific Hanoi?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, mani/pedis, and massages.

Does Pan Pacific Hanoi feature a casino?

No, Pan Pacific Hanoi doesn't have a casino.

Is there an indoor pool at Pan Pacific Hanoi?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Pan Pacific Hanoi?

This lakeside hotel offers many amenities for couples such as an indoor pool and 2 bars with some guestrooms featuring in-room massages.

Does Pan Pacific Hanoi have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Pan Pacific Hanoi have a restaurant that serves breakfast?

Yes, Pan Pacific Hanoi has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Pan Pacific Hanoi allow pets to stay for free?

No, pets aren't allowed at Pan Pacific Hanoi.

Does Pan Pacific Hanoi have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Pan Pacific Hanoi?

The closest major airport to Pan Pacific Hanoi is Noi Bai Intl. Airport (HAN), which is 14 mi away (32 minutes by car).

Are there rooms with balconies at Pan Pacific Hanoi?

No, there aren't any guestrooms with balconies at Pan Pacific Hanoi.

Does Pan Pacific Hanoi have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Pan Pacific Hanoi.

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 905 reviews
Rating 8 - Good. 307 out of 905 reviews
Rating 6 - Okay. 72 out of 905 reviews
Rating 4 - Poor. 23 out of 905 reviews
Rating 2 - Terrible. 12 out of 905 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Huseyin

Liked: Cleanliness, staff & service, property conditions & facilities

Some renovations needed

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good
Stayed 2 nights in May 2025

10/10 Excellent

Rick

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Great location . View from rooftop lounge was outstanding.
Stayed 2 nights in May 2025

8/10 Good

Gilbert

Traveled with group
Liked: Cleanliness, room comfort
A good hotel but air conditioning old and breakfast room too small.
Stayed 4 nights in Apr 2025

6/10 Okay

Aiden

Traveled with family
I'd say extremely over priced for a mediocre room that they call suit!
Stayed 1 night in May 2025

10/10 Excellent

ANDRES, NAUCALPAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.
Stayed 1 night in Apr 2025

2/10 Terrible

parisa

Too old
Stayed 1 night in Apr 2025

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Min Wei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa.
Stayed 1 night in Mar 2025

10/10 Excellent

Liudmila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 2 nights in Mar 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, well appointed hotel at a reasonable price .
Stayed 1 night in Mar 2025

10/10 Excellent

Hakan, Melbourne

Business traveler
Liked: Cleanliness, amenities
gym pool yoga class
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Mitch

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such great attention to detail. Responsive staff. Impeccable.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was a little outdated with old furniture but the view of the river made up for it .
Stayed 3 nights in Nov 2024

10/10 Excellent

Hernán, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel increíble con facilidades y muy conveniente en Honai
Stayed 1 night in Nov 2024

10/10 Excellent

Baron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every way!
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Stayed 2 nights in Oct 2024

10/10 Excellent

Chín-Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

6/10 Okay

Tiffany

Stayed 3 nights in Oct 2024

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

I want to live here.
Stayed 1 night in Oct 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2024