Ambassador Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake

Choose dates to view prices

Where to?

Dates

September 2025

October 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Parking available
Spa
Room service
Housekeeping
Air conditioning
24/7 front desk

Explore the area

65 Hang Dieu, Hoan Kiem District, Hanoi, 100000

Place, Hoan Kiem Lake
‪5 min walk‬
Place, St. Joseph's Cathedral of Hanoi
‪5 min walk‬
Place, Hanoi Old Town Night Market
‪8 min walk‬
Airport, Hanoi (HAN-Noi Bai Intl.)
‪27 min drive‬

Room options

Family Connecting Room, Terrace

Wonderful

City view
Sleeps 7
2 Queen Beds and 1 Large Twin Bed

Family Triple Room

Exceptional

646 sq ft
City view
Sleeps 4
1 Queen Bed and 1 Large Twin Bed

Executive Double Room, City View

269 sq ft
City view
Sleeps 3
1 Queen Bed

Family Connecting Room, City View

Excellent

City view
Sleeps 7
2 Queen Beds and 1 Large Twin Bed

Deluxe Double or Twin Room

Sleeps 3
1 Double Bed OR 2 Twin Beds

Ambassador Suite Balcony

646 sq ft
1 bedroom
City view
Sleeps 3
1 Queen Bed

Family Connecting Room With City View

Sleeps 5

Ambassador Suite with Balcony

Sleeps 2

Family Connecting Room, Terrace

Sleeps 5

Deluxe Double Or Twin Room

Sleeps 2

Junior Suite With Terrace

Sleeps 3

Family Triple Room

Sleeps 3

Executive Double Room with City View

Sleeps 2

About the neighborhood

Hanoi

Located in Old Quarter, Ambassador Hanoi Hotel & Spa is within a 10-minute walk of popular sights such as Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. This 25-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

Hoan Kiem Lake - 5 min walk - 0.3 miles
St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles
Hanoi Old Town Night Market - 8 min walk - 0.5 miles
Thang Long Water Puppet Theatre - 8 min walk - 0.5 miles
Dong Xuan Market - 10 min walk - 0.6 miles

Getting around

Hanoi Railway Station - 15 min walk
Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

‪mr Bay miền Tây - ‬1 min walk
‪Starbucks Hàng Điếu - ‬1 min walk
‪Thạch Chè Lộc Tài - ‬1 min walk
‪Soul Specialty Coffee - ‬1 min walk
‪Ngan Ngon Trâm - Ngan Chấy Tỏi - ‬2 min walk

About this property

Ambassador Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake

Guests of Ambassador Hanoi Hotel & Spa enjoy features like a full-service spa, free WiFi in public areas, and a business center. If you drive, self parking is VND 3 per day, or you can take advantage of the airport shuttle (available 24 hours) for VND 25 per vehicle one way. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include coffee/tea in a common area, express check-in, and express check-out.

Guests can expect 32-inch plasma TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Minibars, free local calls, and safes are also available.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Marvel Spa. Services include hot stone massages, facials, body wraps, and body scrubs.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Breakfast included
Spa
Free WiFi
Restaurant

$38 nightly

Sep 28 - Sep 29

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Self parking on site (VND 3 per day)

Food and drink

A restaurant
Coffee and tea in common areas
Free daily manager's reception

Things to do

Bicycle rentals
Full-service spa

Conveniences

24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Business services

Business center

Full-service spa

Body scrubs
Body wraps
Facials
Hot stone massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

1 building
9 floors
Built in 2010
Smoking not allowed
Traditional architecture

Room amenities

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch plasma TV with digital channels

Food and drink

24-hour room service
Free bottled water
Minibar

Air conditioning
Connecting rooms available
Desk
Free local calls
Iron/ironing board on request
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 4 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 400000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: VND 25 per vehicle (one way)
Self parking fee: VND 3 per day
Rollaway bed fee: VND 400000.0 per night
Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hanoi Art Boutique

Art Boutique Hanoi

Art Boutique Hotel

Hanoi Trendy Hotel

Art Hotel Hanoi

Boutique Hanoi

Boutique Hanoi Hotel

Boutique Hotel Art

Boutique Hotel Hanoi

Hanoi Trendy

Hanoi Trendy Hotel Spa

Ambassador Hanoi Hotel Spa

Ambassador Hanoi & Spa Hanoi

Ambassador Hanoi Hotel Travel

Ambassador Hanoi Hotel & Spa Hotel

Ambassador Hanoi Hotel & Spa Hanoi

Ambassador Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is free cancellation available at Ambassador Hanoi Hotel & Spa?

Ambassador Hanoi Hotel & Spa offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Ambassador Hanoi Hotel & Spa?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at Ambassador Hanoi Hotel & Spa on Oct 20, 2025 start from $98.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Ambassador Hanoi Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and Ho Chi Minh Mausoleum within a short drive.

Is parking available on site at Ambassador Hanoi Hotel & Spa?

Yes, parking is offered for VND 3 per day.

Is a spa located at Ambassador Hanoi Hotel & Spa?

Marvel Spa is the hotel's spa and services include hot stone massages, body wraps, and facials.

Does Ambassador Hanoi Hotel & Spa have a casino?

No, Ambassador Hanoi Hotel & Spa doesn't have a casino.

Is there an indoor pool at Ambassador Hanoi Hotel & Spa?

No, there is no indoor pool at this hotel.

Is Ambassador Hanoi Hotel & Spa good for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and free Internet access.

Does Ambassador Hanoi Hotel & Spa have a hot tub?

No, there isn't a spa tub at this hotel.

Does Ambassador Hanoi Hotel & Spa have a restaurant that serves breakfast?

No, Ambassador Hanoi Hotel & Spa doesn't have a restaurant that serves breakfast.

Does Ambassador Hanoi Hotel & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Ambassador Hanoi Hotel & Spa.

Are there connecting rooms at Ambassador Hanoi Hotel & Spa?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Ambassador Hanoi Hotel & Spa?

The closest major airport to Ambassador Hanoi Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 15.6 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Ambassador Hanoi Hotel & Spa?

Yes, some guestrooms at Ambassador Hanoi Hotel & Spa offer a balcony and may feature city views.

Ambassador Hanoi Hotel & Spa Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Excellent

Mark

Jun 3, 2025

Stayed 1 night in May 2025

8/10 Good

Mathieu, Sainte-Julie

Traveled with group

May 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved with terrace. Well maintained. Well located.

Stayed 4 nights in Apr 2025

10/10 Excellent

Mathieu, Sainte-Julie

Traveled with group

May 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved with terrace. Well maintained. Well located.

Stayed 1 night in Apr 2025

8/10 Good

Angelo

May 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Fereydon

Apr 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Apr 2025

10/10 Excellent

Ian

Apr 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices.

Stayed 2 nights in Apr 2025

8/10 Good

Stephanie

Apr 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The manager was very helpful and staff polite. We enjoyed our stay

Stayed 4 nights in Apr 2025

6/10 Okay

Mart

Apr 13, 2025

Liked: Staff & service

Stayed 1 night in Apr 2025

6/10 Okay

Malcolm

Apr 8, 2025

Liked: Staff & service

Our three day stay

When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us!

Stayed 4 nights in Apr 2025

2/10 Terrible

Aicha

Traveled with family and small children

Apr 5, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property should not be listed on any of the reputable sites because it is a scam. We were offered a room different from the one we booked online and that was filthy. In addition , the manager told us that we had to pay her extra because it was a better room while she had nothing else to offer us. From bugs crawling on the floor and beds to worn out beds, bedding and towels to overwhelming sewage smell, this “hotel” was disgusting. Also, the manager was a con artist and was all about selling us tour packages before even checking in and scamming us more. When I complained, she said that the pictures and description we saw online were for marketing. Luckily, we could move quickly to another hotel after I called Expedia. I wish I read the reviews of this dump on Google before booking and not just trusted the reviews on Expedia.com. The one star I put is to just be able to post this review because this place doesn’t deserve any stars.

Stayed 4 nights in Apr 2025

8/10 Good

Jack William

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place

Stayed 2 nights in Mar 2025

4/10 Poor

Glenn

Traveled with partner

Mar 16, 2025

Disliked: Property conditions & facilities

Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family

Mar 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stayed in Ambassador

Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.

Stayed 4 nights in Feb 2025

4/10 Poor

Tina

Traveled with family

Feb 18, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.

Stayed 5 nights in Dec 2024

4/10 Poor

Loc

Feb 18, 2025

Disliked: Staff & service

Stayed 2 nights in Feb 2025

8/10 Good

Rikki

Feb 9, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Nice little hotel close to attracrions

Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.

Stayed 2 nights in Feb 2025

8/10 Good

Gerard

Traveled with group, Traveled with family

Feb 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street

Stayed 3 nights in Jan 2025

10/10 Excellent

connor

Feb 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay!

Stayed 2 nights in Feb 2025

4/10 Poor

Marika

Traveled with partner

Jan 27, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The property did not look like their pictures advertised online. We needed to switch rooms because the first room smelt terrible. It’s in a busy area, so very loud.

Stayed 1 night in Jan 2025

8/10 Good

Jason

Jan 12, 2025

Stayed 10 nights in Nov 2024

10/10 Excellent

luca

Traveled with group

Jan 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly

Stayed 2 nights in Jan 2025

4/10 Poor

Ben

Jan 3, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.

Stayed 3 nights in Dec 2024

4/10 Poor

Lara

Traveled with family

Jan 1, 2025

Disliked: Staff & service, amenities, property conditions & facilities

This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.

Stayed 5 nights in Dec 2024

2/10 Terrible

Andrea, Saskatoon

Traveled with family

Dec 28, 2024

Disliked: Staff & service, amenities

I had three rooms confirmed for myself, my sister, and her family. We arrived at 9 pm on Dec 19th after a full days drive with plans for a quick supper, then an early night as we would be leaving again for a tour the next morning. As we knew we would have to be up early, we intentionally booked a hotel in a quiet area, with easy access for the next morning’s pick up. We prepaid the full amount for the three rooms at the time of booking. On our arrival, we were informed that our rooms were not available as they had booked in other large groups, despite the confirmed reservation. They had moved our reservation to their sister hotel without any prior notification. As it was a Friday night, there was an extended wait for a taxi to take us to the new hotel. There was conflict between the taxi driver when one was found as he didn’t want to take all the bags. Two of us ended up walking to the hotel, rather than waiting for a second taxi. With these delays, it was over an hour before we could check in at the new hotel. The hotel we were moved to was in a very busy and loud area of the city. We also had to change our pick up with the tour company and leave earlier in the morning due to being moved to a less accessible area.

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family

Dec 19, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do you want to be left stranded in a new country?

Absolutely terrible stay at this place! We came from a 24 hour journey to Hanoi and reached at 1.00am only to find out that they didn’t have the room we had reserved (family room with multiple beds to accommodate a party of 5). Instead they proposed that we split our family and stay in 2 different rooms ‘for just one night’ until they sort it out tomorrow because apparently the family who were using the room we booked would be checking out the next day. The next day, Ms Mai, the manager started by saying that she felt so bad about this situation and she couldn’t sleep the whole night because even she had children and she feels for us because it was a genuine mistake on their part. When we asked for the room we booked, she said that the room would not be available anytime soon. She said that she did not want to “bother us about it the night before and wanted us to rest instead”. Advised her that we wanted to then cancel the reservation because we do not have the room we reserved. Hotels.com called several times to try to resolve the situation and she kept telling them that she didnt have the room we booked but she “upgraded our room for free” and that we agreed to it and therefore we should not be allowed to cancel the rest of the stay. Nasty Nasty people! Ms Mai, you can be so sweet to people when you fool them, because I have seen you do it while dealing with you for 3 hours, but you are one disgusting human being. I truly cannot wish you well.

Stayed 5 nights in Dec 2024

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Ambassador Hanoi Hotel & Spa

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Photo gallery for Ambassador Hanoi Hotel & Spa

Reviews

Popular amenities

Explore the area

Room options

View all photos for Family Connecting Room, Terrace

Family Connecting Room, Terrace

View all photos for Family Triple Room

Family Triple Room

View all photos for Executive Double Room, City View

Executive Double Room, City View

View all photos for Family Connecting Room, City View

Family Connecting Room, City View

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

View all photos for Ambassador Suite Balcony

Ambassador Suite Balcony

Family Connecting Room With City View

Ambassador Suite with Balcony

Family Connecting Room, Terrace

View all photos for Deluxe Double Or Twin Room

Deluxe Double Or Twin Room

Junior Suite With Terrace

Family Triple Room

Executive Double Room with City View

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About the neighborhood

Hanoi

What's nearby

Getting around

Restaurants

About this property

Ambassador Hanoi Hotel & Spa

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Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Conveniences

Guest services

Business services

Full-service spa

Accessibility

More

Room amenities

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Ambassador Hanoi Hotel & Spa Reviews

Reviews

Wonderful

9.0/10

9.4/10

8.0/10

8.6/10

7.2/10

Reviews

10/10 Excellent

Mark