Staying at Grand Hotel du LAC was a wonderful and memorable experience.
The staff were courteous, caring, and went beyond what was normally expected to ensure that our stay was pleasant and enjoyable.
Camellia, one of the staff members helped arrange tours to Halong Bay, Ninh Binh, and the local Hanoi City Tour, all via WhatsApp even before we landed in Hanoi. She also checked on us during the tour to make sure that we were happy with the choice and see if there is anything she could to help.
She also pointed us to several cafe, lunch, and dessert choices at various spots in the Old Quarter.
The breakfast had plenty of vegetarian options, and the quality of food, fresh juices, fruits, and cappuccino were very good. The cafe staff heard our requests and catered to our needs superbly. The egg coffee (a Hanoi favorite among tourists) was recommended by the staff and it was like a creamy custard with strong coffee combined together.
The location is awesome (in the Old Quarter) with a lot of sight seeing options within 5 to 30 minute walking distance.
The room was very clean, with fresh fruits (banana, apple, lychee, and another local green fruit like a small apple) served daily along with bottles of water and a small refrigerator for keeping things cold.
Finally, arranging vehicles to and from the airport for a very reasonable price (compared to Grab taxi) was a bonus.
Kudos to the management team for running such a fine establishment.