Aparthotel

Elegant Suites Westlake

5.0 star property
Lakefront aparthotel with a full-service spa and area shuttle service
VIP Access

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Photo gallery for Elegant Suites Westlake

Outdoor pool
Lobby
Premium Apartment, 1 Bedroom, Lake View | 1 bedroom, premium bedding, minibar, in-room safe
Apartment, 4 Bedrooms, Lake View | 1 bedroom, premium bedding, minibar, in-room safe
Studio, City View | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Dryer
  • Parking available
  • Washer
  • Room service

Explore the area

View in a map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Tran Quoc Pagoda
    ‪5 min drive‬
  • Place, Hoan Kiem Lake
    ‪11 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Studio, City View

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Premium Apartment, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 926 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Deluxe Double Room

  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Hanoi

Located in Tay Ho, Elegant Suites Westlake is within a 10-minute walk of popular sights such as West Lake and Syrena Shopping Center. This 135-room, 5-star aparthotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • West Lake - 5 min walk - 0.3 miles
  • Tran Quoc Pagoda - 5 min drive - 2.1 miles
  • Ho Chi Minh Mausoleum - 7 min drive - 2.8 miles
  • Hanoi Old Town Night Market - 10 min drive - 3.7 miles
  • Hoan Kiem Lake - 11 min drive - 3.9 miles

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Bún Chả Vân Quyết - ‬4 min walk
  • ‪Habib - ‬6 min walk
  • ‪The Bottle Shop - ‬4 min walk
  • ‪Milk & Honey - ‬6 min walk
  • ‪Los Fuegos - ‬4 min walk

About this property

Elegant Suites Westlake

Lakefront aparthotel with a full-service spa and area shuttle service
Guests staying at Elegant Suites Westlake enjoy access to a full-service spa, a children's pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 20 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury aparthotel include a conference center, a business center, and a library.
Each apartment is soundproofed and features a kitchen and space to spread out with a separate bedroom and a dining area. An LCD TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a rainfall showerhead, designer toiletries, and a bidet. Other standard amenities include a washer/dryer, a minibar, and an espresso maker.
Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 600,000 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 600000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 600000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Frequently asked questions

Is a free cancellation option available at Elegant Suites Westlake?

Elegant Suites Westlake offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do close to Elegant Suites Westlake?

This aparthotel is situated in Tay Ho within a 10-minute walk of West Lake and Syrena Shopping Center. You'll also find Hoan Kiem Lake and Ho Chi Minh Mausoleum within a short drive.

Is parking available on site at this aparthotel?

Yes, self parking is offered for free at the aparthotel and long-term parking is available for a surcharge.

Is there a spa available at Elegant Suites Westlake?

Elegant Spa is the aparthotel's spa and services include Thai massages, couples treatments, and reflexology.

Does Elegant Suites Westlake include a casino on the premises?

No, Elegant Suites Westlake doesn't have a casino.

Is there an indoor pool at Elegant Suites Westlake?

No, there is no indoor pool at this aparthotel.

What will couples enjoy most about a stay at Elegant Suites Westlake?

This lakeside aparthotel offers plenty of amenities for couples including 2 bars, a restaurant, and a full-service spa.

Are there hot tubs at Elegant Suites Westlake?

Yes, this aparthotel has a spa tub.

Does Elegant Suites Westlake have a restaurant with a breakfast menu?

Yes, Elegant Suites Westlake serves breakfast for a surcharge at Camellia.

Does Elegant Suites Westlake allow pets to stay free of charge?

No, pets aren't allowed at Elegant Suites Westlake.

Does this aparthotel have connecting rooms?

No, this aparthotel doesn't feature connecting guestrooms.

How close is the airport from Elegant Suites Westlake?

The closest major airport to Elegant Suites Westlake is Noi Bai Intl. Airport (HAN), which is 13.1 mi away (29 minutes by car).

Are there rooms with balconies at Elegant Suites Westlake?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy lake or garden views.

Does Elegant Suites Westlake have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Elegant Suites Westlake.

Reviews

Elegant Suites Westlake Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 405 out of 620 reviews
Rating 8 - Good. 160 out of 620 reviews
Rating 6 - Okay. 42 out of 620 reviews
Rating 4 - Poor. 8 out of 620 reviews
Rating 2 - Terrible. 5 out of 620 reviews

Reviews

10/10 Excellent

Thalia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel with all the extras and fantastic staff. Highly recommended
Stayed 4 nights in Aug 2025

10/10 Excellent

Sheldon

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the surroundings and the proximity to the gym, dining area and lobby
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, a nice gym and pool, the food was delicious and such an amazing spread on the buffet, and the staff were all top notch!! I recommend staying here, and there’s plenty of English if that’s your first language
Stayed 2 nights in Aug 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, room comfort
Great stay with the family. Rooms were spacious and clean. Staff were incredibly friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Check In Good, Staff friendly, Room is big and clean. Breakfast is good, Housekeeping is really good. Location is also good. Only issue is upper-level construction that starts at 9AM.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jeanne

Great place. Large rooms and beautiful facilities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A classy 5 star hotel with everything you could want available..fantastic huge room with nice kitchen and great view...fabulous swimming pool gym and sauna. Staff eager to assist and amazing breakfast buffet.. Jenny was most helpful . Ideal for families with children and couples like us.
Stayed 6 nights in Jun 2025

10/10 Excellent

Manpreet

Stayed 2 nights in Jun 2025

10/10 Excellent

Jeanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Outside of the old town with its own vibe. Great restaurants, lovely area to walk but a quick ride to the old quarter. Beautiful large rooms and apartments with a fantastic pool. Staff is amazing and very attentive. Great breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jeanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spacious apartment in a great area.
Stayed 2 nights in May 2025

10/10 Excellent

Hau

Stayed 1 night in May 2025

10/10 Excellent

Micah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice and kept up!
Stayed 1 night in Apr 2025

8/10 Good

Robert, Des Plaines

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Massages were incredible!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and awesome breakfast buffet. Amenities were great and staff was exceptional.
Stayed 14 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Excellent

Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This property is my favorite and Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

Hau

Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for one night on our way home. The staff was exceptional, very helpful and made sure we had everything we needed to get to the airport early the next morning. Including coffee to go!
Stayed 1 night in Mar 2025

10/10 Excellent

Raman

Business traveler
Liked: Cleanliness, room comfort

Terrific Stay in Hanoi

We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Clean and comfortable room, delicious breakfast, accommodating staff! Would absolutely return to this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, amenities
I appreciate the services here. Staff were very helpful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Justine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

ZAHEDUL

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sheetal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We recently had the pleasure of staying at Elegant Suites Westlake for three days, and it was an absolutely wonderful experience. From the moment we arrived, check-in was a breeze, with the staff warmly welcoming us and ensuring everything was seamless. The room was impeccable—beautifully designed, spotlessly clean, and incredibly spacious. The bathroom was equally impressive, offering ample space and modern amenities. But the highlight of our stay was the magnificent bed—so plush and comfortable that it felt like sleeping on a cloud. After long days of exploring Hanoi, coming back to such a cozy and inviting space truly felt like home. The location near West Lake provided a peaceful retreat away from the city's hustle, yet it was still conveniently close to key attractions. The hospitality was top-notch, making our stay all the more memorable. We highly recommend Elegant Suites Westlake to anyone visiting Hanoi. It’s a perfect blend of luxury, comfort, and warm hospitality!
Stayed 3 nights in Feb 2025

10/10 Excellent

Randall

Stayed 1 night in Jan 2025