Aparthotel

Elegant Suites Westlake

5.0 star property
Luxury aparthotel with a full-service spa and area shuttle service
VIP Access

Choose dates to view prices

Photo gallery for Elegant Suites Westlake

Relax by the hotel's central pool surrounded by lush gardens and enjoy the views from the spacious balconies.
Relax in this spacious living room with a sofa set, armchairs, and dining table.
Experience a contemporary lobby with high ceilings, seating areas, and a stunning chandelier.
Relax in this stylish living room with a sofa set, coffee table, and flat-screen TV, offering a view of the city.
Relax in a spacious room with a large bed, TV, and desk, offering a view of lush greenery outside.

Popular amenities

  • Bar
  • Kitchen
  • Fireplace
  • Dryer
  • Washer
  • Parking available

Explore the area

Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • West Lake
    ‪5 min walk‬
  • Tran Quoc Pagoda
    ‪3 min drive‬
  • Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Apartment, 1 Bedroom, Garden View

  • 926 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Premium Studio, Garden View

  • 538 sq ft
  • Studio
  • 2 bathrooms
  • Sleeps 3
  • 1 Queen Bed

Premium Apartment, 1 Bedroom, Lake View

  • 926 sq ft
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Family Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

About the neighborhood

Hanoi

Located in Tay Ho, Elegant Suites Westlake is within a 10-minute walk of popular sights such as West Lake and Syrena Shopping Center. This 135-room, 5-star aparthotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • West Lake - 5 min walk - 0.3 miles
  • Tran Quoc Pagoda - 3 min drive - 1.9 miles
  • Ho Chi Minh Mausoleum - 4 min drive - 2.5 miles
  • Hanoi Old Town Night Market - 6 min drive - 3.3 miles
  • Hoan Kiem Lake - 6 min drive - 3.5 miles

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Le Jardin - French Bistro - ‬6 min walk
  • ‪NYC Pizza - ‬3 min walk
  • ‪Hanoi Sandwich House - ‬5 min walk
  • ‪La Fiorentina Restaurant 20 Đặng Thai Mai - ‬1 min walk
  • ‪Los Fuegos - ‬4 min walk

About this property

Elegant Suites Westlake

Luxury aparthotel with a full-service spa and area shuttle service
Guests staying at Elegant Suites Westlake enjoy access to a full-service spa, a children's pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 20 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury aparthotel include a conference center, a business center, and a library.
Each apartment is soundproofed and features a kitchen and a balcony, and there's space to spread out with a separate bedroom and a dining area. An LCD TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a rainfall showerhead, designer toiletries, and bathrobes. Other standard amenities include a washer/dryer, a fireplace, and a minibar.
Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, French, Vietnamese

Similar properties

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 25 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Individual decor
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: USD 100 (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Frequently asked questions

Is a free cancellation option available at Elegant Suites Westlake?

Elegant Suites Westlake offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Elegant Suites Westlake?

As of Jul 28, 2025, prices found for a 1-night stay for 2 adults at Elegant Suites Westlake on Aug 3, 2025 start from $73.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Elegant Suites Westlake?

This aparthotel is situated in Tay Ho within a 10-minute walk of West Lake and Syrena Shopping Center. You'll also find Hoan Kiem Lake and Ho Chi Minh Mausoleum within a short drive.

Will I be able to park at this aparthotel?

Yes, self parking is offered for free at the aparthotel and long-term parking is available for a surcharge.

Is there a spa available at Elegant Suites Westlake?

Elegant Spa is the aparthotel's spa and services include Thai massages, couples treatments, and reflexology.

Does Elegant Suites Westlake include a casino on the premises?

No, Elegant Suites Westlake doesn't have a casino.

Is there an indoor pool at Elegant Suites Westlake?

No, there is no indoor pool at this aparthotel.

Is Elegant Suites Westlake good for couples?

This lakeside aparthotel offers many amenities for couples, including a fireplace as well as 2 bars and a restaurant.

Are there hot tubs at Elegant Suites Westlake?

Yes, guests can enjoy a spa tub at this aparthotel.

Does Elegant Suites Westlake have a restaurant with a breakfast menu?

Yes, Elegant Suites Westlake serves breakfast for a surcharge at Camellia.

Does Elegant Suites Westlake allow pets to stay free of charge?

No, pets aren't allowed at Elegant Suites Westlake.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

How close is the airport from Elegant Suites Westlake?

The closest major airport to Elegant Suites Westlake is Noi Bai Intl. Airport (HAN), which is 13.1 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Elegant Suites Westlake?

Yes, every apartment at Elegant Suites Westlake comes with a balcony with some featuring lake or garden views.

Does Elegant Suites Westlake have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Elegant Suites Westlake.

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 381 out of 591 reviews
Rating 8 - Good. 156 out of 591 reviews
Rating 6 - Okay. 41 out of 591 reviews
Rating 4 - Poor. 8 out of 591 reviews
Rating 2 - Terrible. 5 out of 591 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Robert, Des Plaines

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Massages were incredible!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and awesome breakfast buffet. Amenities were great and staff was exceptional.
Stayed 14 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Excellent

Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This property is my favorite and Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

Hau

Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for one night on our way home. The staff was exceptional, very helpful and made sure we had everything we needed to get to the airport early the next morning. Including coffee to go!
Stayed 1 night in Mar 2025

10/10 Excellent

Raman

Business traveler
Liked: Cleanliness, room comfort

Terrific Stay in Hanoi

We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Clean and comfortable room, delicious breakfast, accommodating staff! Would absolutely return to this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, amenities
I appreciate the services here. Staff were very helpful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Justine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

ZAHEDUL

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sheetal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We recently had the pleasure of staying at Elegant Suites Westlake for three days, and it was an absolutely wonderful experience. From the moment we arrived, check-in was a breeze, with the staff warmly welcoming us and ensuring everything was seamless. The room was impeccable—beautifully designed, spotlessly clean, and incredibly spacious. The bathroom was equally impressive, offering ample space and modern amenities. But the highlight of our stay was the magnificent bed—so plush and comfortable that it felt like sleeping on a cloud. After long days of exploring Hanoi, coming back to such a cozy and inviting space truly felt like home. The location near West Lake provided a peaceful retreat away from the city's hustle, yet it was still conveniently close to key attractions. The hospitality was top-notch, making our stay all the more memorable. We highly recommend Elegant Suites Westlake to anyone visiting Hanoi. It’s a perfect blend of luxury, comfort, and warm hospitality!
Stayed 3 nights in Feb 2025

10/10 Excellent

Randall

Stayed 1 night in Jan 2025

10/10 Excellent

Randall

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
To the management staff of the Elegant Suites Westlake, Our 2 night‘s stay of January 31, 2025 and February 2, 2025 was most enjoyable. It was the warm reception of the guest Relations receptionist, Mr. Thanh that really made the 4 of us feel so very welcomed that made the hotel most inviting. It was truly a five star welcoming which we were all very impressed about through his thorough communications and professionalism as he walked us through the hotel and room briefings. He was also very committed to making our stay a 5 star experience which he succeeded in doing. The hotel gym was of the best I’ve had workouts at in a hotel. We would also like to recognize Jeny Tran’s work and follow through in the arranging of our airport, transportation, and transportation to Ha Long Bay. The communications and follow through were beyond expectations.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort
A great place to stay. Lots of room and quiet. Recently renovated. Very clean and cared for.
Stayed 8 nights in Nov 2024

8/10 Good

PRIYADARSI

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good property with good amenities. Unfortunately there was strange smell in the room. After informing the property manager many times, the problem was still there.
Stayed 7 nights in Nov 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, property conditions & facilities
Very clean and modern apartments. Everything is provided for. The pool, breakfast, front desk all excellent. We loved the spa massages. Very good therapists. Great to be away from the hustle and bustle but easy to get grab to go to old quarter. Overall a lovely stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I always enjoy my time at Elegant Suites Westlake. It is conveniently located. It is not too far from the old quarter and it is easy to get to the airport. It is far enough from the main roads that it is peaceful and much quieter than anywhere else l've stayed in the city. I enjoy the pool, gym and spa. They are never too busy so you can go at your convenience. The breakfast buffet is consistent every day with a few rotations that keep it fresh. There are good views across the lake or of the city, depending on which room you have. The staff has always been very helpful and attentive.
Stayed 7 nights in Nov 2024

10/10 Excellent

Bal, Birmingham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay. Excellent staff; professional and very helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Stanislavs

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good place to stay, recommended
Stayed 1 night in Aug 2024

10/10 Excellent

Son, Carrollton

Stayed 1 night in Jul 2024

10/10 Excellent

Manu

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort

Loved it

Lovely hotel out of the hustle and bustle with just a $4 Aud grab to old town. Massive rooms like being at home. We checked out late and sat around the pool before heading to the train station. Highly recommend
Stayed 2 nights in Jul 2024

8/10 Good

Diethelm

Liked: Cleanliness, property conditions & facilities
Elegant indeed. Just a nice experience.
Stayed 5 nights in May 2024

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathlyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place!!! Would stay longer next time. Great breakfast with both western and Viet food! Amazing suite facing the lake and pool. Awwww we loved it so much there!! Thank you ☺️
Stayed 2 nights in Apr 2024