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Hotel Karen

5.0 star property
Luxury hotel with 2 restaurants and a marina

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Photo gallery for Hotel Karen

Aerial view
Premium bedding, down comforters, pillowtop beds, minibar
Front of property
Front of property
Garden views

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700
  • Place, Qiandaohu National Forestry Park
    ‪14 min drive‬
  • Place, Weiping Ferry Terminal
    ‪16 min drive‬
  • Place, Wangutang Park
    ‪16 min drive‬

Room options

View all photos for Deluxe Lakeview Suite

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Lakeview Suite

  • 958 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Lakeview

Deluxe Twin Lakeview | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Twin Lakeview

  • 463 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Lakeview Family Suite

Lakeview Family Suite | Premium bedding, down comforters, pillowtop beds, minibar

Lakeview Family Suite

  • 1410 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Suite with Garden Lake View

Family Suite with Garden Lake View | Premium bedding, down comforters, pillowtop beds, minibar

Family Suite with Garden Lake View

  • 1410 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds and 1 King Bed

View all photos for Presidential Quadruple Room, 2 Bedrooms

Presidential Quadruple Room, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar

Presidential Quadruple Room, 2 Bedrooms

  • 1884 sq ft
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds, 1 King Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Hangzhou

Located within a leisurely stroll of Qiandao Lake, Hotel Karen is within a 15-minute drive of Xiyuan Wharf. This 5-star hotel welcomes guests with 98 rooms and conveniences like a marina, free in-room WiFi, and free self parking.

What's nearby

  • Qiandaohu National Forestry Park - 14 min drive - 7.3 miles
  • Weiping Ferry Terminal - 16 min drive - 8.4 miles
  • Wangutang Park - 16 min drive - 9.3 miles
  • Jiangnan Park - 34 min drive - 23.1 miles
  • Xin'an Dam - 39 min drive - 26.1 miles

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 122 min drive

Restaurants

  • ‪星巴克 - ‬12 min drive
  • ‪Ayafufu Dessert - ‬10 min drive
  • ‪农家鱼庄 - ‬5 min drive
  • ‪观湖 Taproom - ‬13 min drive
  • ‪青庐 - ‬6 min drive

About this property

Hotel Karen

Luxury hotel with 2 restaurants and a marina
Guests of Hotel Karen enjoy a marina, a children's pool, and a gym. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a business center.
Guests can expect free WiFi and 43-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Balconies or patios, minibars, and coffee makers are also available.
A marina and complimentary bicycles are featured at the hotel. A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free secured self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CNY 160 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • 千岛湖餐厅
  • 咖啡亭

Things to do

  • Boat tours
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Gym
  • Library
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Wine tasting room

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Dock
  • Garden
  • Marina
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 3000.0 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CNY 160 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Karen Hangzhou
Karen Hangzhou
Hotel Karen Hotel
Hotel Karen Hangzhou
Hotel Karen Hotel Hangzhou

Frequently asked questions

Is a free cancellation option available at Hotel Karen?

Hotel Karen provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

What's there to do around Hotel Karen?

This hotel is located in Hangzhou, just steps from Qiandao Lake. You'll also find Shijatang Park and Qiandao Lake Forest Oxygen Bar nearby.

Will I be able to park at Hotel Karen?

Yes, secured self parking is offered for free at the hotel. Though parking is limited, accessible parking and electric car charging are also available.

Does Hotel Karen feature a casino?

No, Hotel Karen doesn't have a casino.

Is there an indoor pool at Hotel Karen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 8:00 PM and the seasonal pool is normally open from June until September.

What do couples enjoy most about Hotel Karen?

There are plenty of amenities for couples at this hotel, including a poolside bar, a garden-view restaurant, and private dining.

Are there hot tubs at Hotel Karen?

No, but this hotel does have a sauna.

Does Hotel Karen have a restaurant that serves breakfast?

Yes, Hotel Karen has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Hotel Karen allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Karen.

Are there connecting rooms at Hotel Karen?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Karen?

Yes, every guestroom at Hotel Karen comes with a balcony with some featuring lake views.

Does Hotel Karen host weddings?

There are wedding services available at Hotel Karen if that's in your vacation plans.

Hotel Karen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

YANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
Stayed 2 nights in Jul 2021

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

管家式服务，贴心周到

一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
Stayed 2 nights in Dec 2018

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