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Hangzhou Westlake

4.0 star property
Hotel with a restaurant, near Hangzhou Jiali Center

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Photo gallery for Hangzhou Westlake

Exterior
Reception
Business center
Reception
Junior Double Room | Down comforters, free minibar, in-room safe, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006
  • Place, West Lake
    ‪10 min walk‬
  • Place, Hangzhou Tower Shopping Mall
    ‪2 min drive‬
  • Place, Hangzhou China Silk Town
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior King room

Superior King room | Down comforters, free minibar, in-room safe, blackout drapes

Superior King room

9.6 out of 10
Exceptional
(4 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Business Deluxe King Room

Business Deluxe King Room | Living area | 55-inch LCD TV with cable channels, smart speakers

Business Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin room

Superior Twin room | Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin room

  • 269 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Room

Executive Room | Down comforters, free minibar, in-room safe, blackout drapes

Executive Room

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | Down comforters, free minibar, in-room safe, blackout drapes

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Hangzhou

Located in Shangcheng, Hangzhou Westlake is a leisurely stroll from popular sights such as Hangzhou Jiali Center and West Lake. This 4-star hotel has 191 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • West Lake - 10 min walk - 0.5 miles
  • Wulin Square - 2 min drive - 1.2 miles
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.4 miles
  • Hangzhou China Silk Town - 2 min drive - 1.4 miles
  • Zhejiang University Yuquan Campus - 6 min drive - 3.5 miles

Getting around

  • Hangzhou Station - 8 min drive
  • Longxiangqiao Station - 10 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪osteria pelecanus - ‬5 min walk
  • ‪nana taproom - ‬5 min walk
  • ‪4 Seasons Coffee Shop - ‬5 min walk
  • ‪Xinzouji Restaurant - ‬4 min walk
  • ‪37 Barn - ‬6 min walk

About this property

Hangzhou Westlake

Hotel with a restaurant, near Hangzhou Jiali Center
Guests of Hangzhou Westlake enjoy features like a 24-hour gym, free WiFi in public areas, and laundry facilities. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. This hotel also has a porter/bellhop.
Guests can expect free WiFi and 55-inch LCD TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, electric kettles, and safes are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

Similar properties

Lobby
Canopy by Hilton Hangzhou West Lake
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 84 reviews
$112 nightly
The price is $118
Nov 30 - Dec 1
Total with taxes and fees
Canopy by Hilton Hangzhou West Lake

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CNY 42 per day)

Food and drink

  • Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No elevator
  • Tile flooring in public areas

More

  • 10 floors
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for self-serve breakfast: approximately CNY 99 for adults and CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 2 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Milan Garden
Hangzhou Milan Garden Hotel
Hangzhou Milan Hotel
Milan Hotel Hangzhou
Milan Garden Hotel
Milan Garden
Hangzhou Milan Garden Hotel
UrCove by Hyatt Hangzhou Westlake Hotel
UrCove by Hyatt Hangzhou Westlake Hangzhou
UrCove by Hyatt Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at Hangzhou Westlake?

Hangzhou Westlake provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do close to Hangzhou Westlake?

This hotel is situated in Shangcheng within a short 11-minute walk of West Lake and also 6 minutes on foot from Wushan Night Market. You'll also find Wulin Night Market and Hangzhou Jiali Center less than a mile away.

Is there parking available at Hangzhou Westlake?

No, there isn't parking available at the hotel.

Does Hangzhou Westlake feature a casino?

No, Hangzhou Westlake doesn't have a casino.

Is there an indoor pool at Hangzhou Westlake?

No, there is no indoor pool at this hotel.

Is Hangzhou Westlake a good place to stay for couples?

Amenities that appeal to couples at this hotel include a minibar stocked with free items, a down comforter, and a rainfall showerhead.

Does Hangzhou Westlake have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hangzhou Westlake feature a restaurant that includes a breakfast menu?

Yes, Hangzhou Westlake serves self-serve breakfast each morning for a surcharge from its restaurant.

Does Hangzhou Westlake allow pets to stay free of charge?

No, pets aren't allowed at Hangzhou Westlake.

Does Hangzhou Westlake have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hangzhou Westlake?

The closest major airport to Hangzhou Westlake is Hangzhou (HGH-Xiaoshan Intl.), which is 23 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Hangzhou Westlake?

No, you won't find guestrooms with balconies at Hangzhou Westlake.

Reviews

Hangzhou Westlake Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 33 out of 58 reviews
Rating 8 - Good. 16 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 0 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

Reviews

8/10 Good

Summer

Stayed 6 nights in Apr 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Hamgzhou

Room was clean and comfortable. Great location within easy walking distance to shops, malls and metro. Short walk to Xiwu Lake as well.
Stayed 7 nights in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - hotel had a great location, near to the mrt and lots of eateries around. Room is clean, check in was fast. Bad - bed a bit hard for me. Wifi super lousy, connection problem. Could not lock in after a day and have to keep calling the front desk for a new password. Lobby no toilets.
Stayed 6 nights in Apr 2025

10/10 Excellent

Phuong Duyen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location is perfect, not too far to walk to the center. The air conditioning is not strong enough
Stayed 4 nights in Apr 2025

10/10 Excellent

Lee Siang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Lay Pheng

Liked: Amenities, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Stayed 5 nights in Mar 2025

8/10 Good

Darren

Traveled with partner
Liked: Staff & service, amenities
The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep, the brightest light of all emanating from the highly advanced electronic toilet and the glass dividers spreading that light. The room also stank from the drain and it was rather off putting.

10/10 Excellent

AI LEE

Stayed 2 nights in Mar 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great...no complaints. Staff was very helpful ordering at taxi when it was time to leave and made sure the driver took me to the right place. Thank you to the staff for your help.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ying Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2024

8/10 Good

Keefe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Adelene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm.
Stayed 2 nights in Dec 2024

8/10 Good

Derek Khoi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service .
Stayed 3 nights in Nov 2024

10/10 Excellent

Faustina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mei, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much .
Stayed 2 nights in Oct 2024

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property. Not too sure if the price is competitive though
Stayed 3 nights in Jul 2024

8/10 Good

Kwan Hoong, Singapore

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Xu

Stayed 3 nights in Jul 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for your great service!!!! Will choose the hotel again ❤️
Stayed 1 night in Jul 2024

10/10 Excellent

Jing Mei

Stayed 3 nights in Jun 2024

10/10 Excellent

SUMITRA

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024

8/10 Good

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
Stayed 2 nights in May 2024

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