4/10 Poor
Neil
May 28, 2025
Disliked: Staff & service
Poor Service throughout.
Poor customer service throughout. Room was ok with lovely view out into the square, sadly the windows had not been clean for a long time so the view was rather spoilt. Mentioned to reception that our TV was not working, nor was the extraction in the bathroom and the shower head would not stay in place so you had to hold it whilst showering. They did change the shower head, but the TV and extraction were never fixed. One of the reasons we chose this hotel was the spa facilities. Sadly when we wanted to use them on the Sunday it was closed which was somewhat annoying as they had advised us a few days prior to our arrival that it was open 7 days a week. We were advised that if we wanted to use the spa the following day we should give them an hours notice so they could "prepare" it for us. Having given them 4 hours notice via email on Monday we were somewhat bemused that when we asked if we could use the spa we were told we would need to wait an hour! Sadly when we finally get to use the Spa it was a BIG disappointment. Firstly no one showed us where anything was, just told us it was on -3 floor and sent us on our way. When we arrived there was no one there so we just had to wander around and try to find things. Didn't find a Sauna so assume there isn't one. Found the steam room but sadly it only pumped out steam ever 5 or so minutes so was pretty useless. The pool with hydro jets in was cold! The small pool was warm, but you simply had to stand, no jets, no seats. Very Poor!
Neil
Stayed 3 nights in May 2025
