Neptune Resort

3.5 star property
Hotel with free parking, a short walk to The Star Gold Coast

Choose dates to view prices

Photo gallery for Neptune Resort

2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
Front of property
Reception
2 Bedroom Ocean View Penthouse | 1 bedroom, individually decorated, individually furnished
2 Bedroom Ocean View Penthouse | 1 bedroom, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot Tub
  • Pool
  • Parking included
  • Free WiFi
  • Kitchen

Explore the area

Map
32 Surf Parade, Broadbeach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • The Star Gold Coast
    ‪9 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪21 min drive‬

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Room options

1 Bedroom Superior Partial/ Ocean View Apartment

  • Partial ocean view
  • 915 sq ft
  • Sleeps 3
  • 1 Queen Bed

2 Bedroom Apartment

  • Mountain view
  • 1206 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Superior Apartment, 1 Bedroom, Garden View

  • 915 sq ft
  • Sleeps 3
  • 1 Queen Bed

2 Bedroom Ocean View Sub-Penthouse

  • Ocean view
  • 1711 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

Apartment, 1 Bedroom

  • Mountain view
  • 861 sq ft
  • Sleeps 3
  • 1 Queen Bed

2 Bedroom Ocean View Penthouse

  • Ocean view
  • 1884 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

One-Bedroom Superior Apartment - Ocean View

  • Sleeps 2
  • 1 Double Bed

2 Bedroom Ocean View Penthouse

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Superior One Bedroom Apartment- low floor

  • Sleeps 2
  • 1 Queen Bed

2 Bedroom Ocean View Sub-Penthouse

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Two Bedroom Apartment

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Gold Coast

Located in Broadbeach, Neptune Resort is within a 5-minute walk of Pacific Fair Shopping Centre and within 15 minutes of other popular attractions like The Star Gold Coast. This 35-room, 3.5-star hotel has a coffee shop/cafe, an outdoor pool, and free in-room WiFi.

What's nearby

  • Pacific Fair Shopping Centre - 3 min walk - 0.2 miles
  • The Oasis - 5 min walk - 0.3 miles
  • Gold Coast Convention and Exhibition Centre - 9 min walk - 0.5 miles
  • The Star Gold Coast - 9 min walk - 0.5 miles
  • Cavill Avenue - 5 min drive - 2.6 miles

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 32 min drive

Restaurants

  • ‪KFC - ‬7 min walk
  • ‪No Name Lane - ‬6 min walk
  • ‪Nineteen at the Star - ‬5 min walk
  • ‪Boost Juice - ‬7 min walk
  • ‪Caffe Cherry Beans - Pacific Fair - ‬4 min walk

About this property

Neptune Resort

Hotel with free parking, a short walk to The Star Gold Coast
At Neptune Resort, guests enjoy an outdoor pool, a gym, and a steam room. A stay here includes free parking. Staff members are on hand to provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a hot tub, and an outdoor tennis court.
Guests can expect free WiFi and 45-inch TVs with cable channels. Kitchens, washers/dryers, and balconies are other standard amenities. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 45.0 per day
  • Cribs/infant beds are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-6:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Are free cancellation options available at Neptune Resort?

Neptune Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What is there to do within easy reach of Neptune Resort?

This hotel is situated in Broadbeach within a 10-minute walk of The Star Gold Coast and Pacific Fair Shopping Centre. You'll also find Surfers Paradise Beach and Cavill Avenue within a short drive.

Will I be able to park at Neptune Resort?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Neptune Resort have a casino on the premises?

No, Neptune Resort doesn't have a casino.

Is there an indoor pool at Neptune Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Neptune Resort?

Couples will appreciate amenities at this hotel, including a kitchen and a separate bath and shower in each guestroom with some featuring ocean views.

Does Neptune Resort have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Neptune Resort have a restaurant with a breakfast menu?

Yes, Neptune Resort serves breakfast for a surcharge at Tom's Cafe.

Does Neptune Resort allow pets to stay for free?

No, pets aren't allowed at Neptune Resort though service animals are welcome.

Are there connecting rooms at Neptune Resort?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Neptune Resort?

The closest major airport to Neptune Resort is Coolangatta Airport (OOL), which is 17.3 mi away (32 minutes by car).

Are there rooms with balconies at Neptune Resort?

Yes, every guestroom at Neptune Resort comes with a balcony with some featuring ocean or garden views.

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 320 out of 617 reviews
Rating 8 - Good. 213 out of 617 reviews
Rating 6 - Okay. 61 out of 617 reviews
Rating 4 - Poor. 18 out of 617 reviews
Rating 2 - Terrible. 5 out of 617 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura J

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds. Clean today older style apartments.
Stayed 5 nights in Mar 2025

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very spacious reasonably priced accommodation 😊

We arrived late after the front desk was closed so it took a while to know how we were supposed to check in but got that finally straightened out. From desk personel when open were very friendly and helpful. There was no recycling bin in the suite which would be nice as they ask you to please recycle
Stayed 4 nights in Feb 2025

8/10 Good

Shayle

Traveled with partner
Liked: Staff & service
Really great location
Stayed 8 nights in Feb 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for beach and shopping centre. Felt a bit hassled by staff when we had late check in due to long drive, could have just said they’d leave a key instead of asking us to call/email office etc.
Stayed 3 nights in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located property close to the broadbeach centre. Resort is on the smallish side but has all the amenities for a pleasant stay. Staff were courteous and helpful. Resort is slightly dated but very clean.and the Lifts are super fast compared to spme resorts. I would recommend this resort and would stay again.
Stayed 5 nights in Jan 2025

6/10 Okay

HK

Traveled with family
Stayed 4 nights in Jan 2025

8/10 Good

Jake

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place for the price
Stayed 3 nights in Jan 2025

8/10 Good

Alexandra, Birtinya

Stayed 3 nights in Jan 2025

10/10 Excellent

James, Burlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with surface transportation a very short walk away. Close to the beach and restaurants. Exceeded our expectations
Stayed 3 nights in Jan 2025

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to beach and opposite to Pacific Fair. Everything in walking distance plus small gym and pool which my husband used.. all you need for a comfortable stay
Stayed 3 nights in Jan 2025

8/10 Good

Maurie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Apartment was a bit dated but in general ok.
Stayed 6 nights in Jan 2025

10/10 Excellent

Emmersen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing and clean and has a GREAT affordable cafe downstairs. Everything at Neptune Resort was presented beautifully. The only comment i have is the gym facility is tony which is not reflected in the pictures on the website
Stayed 5 nights in Jan 2025

10/10 Excellent

ChangHui

Stayed 5 nights in Jan 2025

8/10 Good

Ange

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean property. Friendly staff. We stayed in the “superior” 2 bed apartment. I would definitely call it “standard” not superior. Photos online were NOT of the correct apartment. They showed the 1 bed superior which had been renovated. The 2 bed has much smaller kitchen & bathroom than pictured and was decorated in 1980. Not new decor. One of the single beds had a badly broken spring- unable to sleep on. The staff changed it out to new beds that day. Quick service. We were a little bit disappointed with the amount we paid for superior only to receive “standard”, however it was clean & close to the beach, restaurants & shopping.
Stayed 5 nights in Jan 2025

10/10 Excellent

frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Traveled with family
Liked: Staff & service, room comfort

Magic Spot!

Perfect location for us - a block away from the beach and across from The Star for our Magic Millions shuttle bus. Already planning next year to stay longer!
Stayed 3 nights in Jan 2025

10/10 Excellent

Chantelle

Stayed 7 nights in Jan 2025

10/10 Excellent

Stuart

Stayed 4 nights in Oct 2024

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Demelza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Safe and secure. Great facilities. Held the deposit to long.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tash

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very friendly and welcoming staff. Highly recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Stayed 3 nights in Oct 2024

6/10 Okay

Duane

Liked: Staff & service
Bathroom & toilet areas old and could do with renovation upgrade
Stayed 5 nights in Nov 2024