My wife and I stayed with our infant. The hotel stay was amazing. Most friendly I have ever seen
While the hotel itself is nice with comfortable rooms, we had a terrible time with the staff there. When we got to our room, there were wet, visibly dirty towels on both beds and the bathroom was a mess. We called reception to inform them and someone did come to remove the towels and bring us fresh ones. However, nothing further was done such as changing bedding. We were offered a free bottle of wine with our dinner in their restaurant but we never got it. It is absolutely disgusting to have to stay in an unclean room when you don't even know who's been there last or when it was last cleaned. We weren't offered any money off our stay and when we complained they said they couldn't give us any discount. Additionally, we couldn't connect to the internet though there was supposed to be Wi-Fi and when we informed the desk they were not able to help or give us any indication of when it might be fixed. They instead stated that they didn't know anything about it. Needless to say, we were very dissatisfied with our stay here.
Buchanan Arms Hotel tiene 52 opciones de hospedaje con caja de seguridad y cafetera y tetera. Cada hospedaje tiene un mobiliario y decoración diferentes. Hay televisión de pantalla plana de 3 pulgadas con canales por cable. Los baños están equipados con tina con regadera, amenidades de baño gratuitas y secadora de cabello. Es posible solicitar ropa de cama hipoalergénica, tabla de planchar con plancha y cambio de toallas. Se proporciona servicio de limpieza todos los días.
Este hotel dispone de un restaurante. Hay un bar o lounge dentro de las instalaciones de la propiedad, donde los huéspedes pueden relajarse con una bebida. Los servicios de negocios incluyen centro de negocios y salas de juntas.
Esta propiedad tiene un área con computadoras y acceso a wifi gratis. Este hotel en Drymen también dispone de gimnasio, terraza y jardín. Se ofrece estacionamiento gratuito limitado por orden de llegada.
En Buchanan Arms Hotel está prohibido fumar.
Este hotel se encuentra en el campo, a 0.3 km de Rob Roy Way - South y a 2.9 km de Loch Lomond and The Trossachs National Park. Conic Hill y Inchailloch también se encuentran a 10 km (6 mi).
Este hotel para no fumadores ofrece un restaurante, un gimnasio y un bar o lounge. También se ofrecen wifi gratis en las áreas comunes y estacionamiento gratis. También dispone de un centro de negocios, servicio de concierge y servicio de tintorería.
Se incluye un servicio de limpieza con previa solicitud.
My wife and I stayed with our infant. The hotel stay was amazing. Most friendly I have ever seen
While the hotel itself is nice with comfortable rooms, we had a terrible time with the staff there. When we got to our room, there were wet, visibly dirty towels on both beds and the bathroom was a mess. We called reception to inform them and someone did come to remove the towels and bring us fresh ones. However, nothing further was done such as changing bedding. We were offered a free bottle of wine with our dinner in their restaurant but we never got it. It is absolutely disgusting to have to stay in an unclean room when you don't even know who's been there last or when it was last cleaned. We weren't offered any money off our stay and when we complained they said they couldn't give us any discount. Additionally, we couldn't connect to the internet though there was supposed to be Wi-Fi and when we informed the desk they were not able to help or give us any indication of when it might be fixed. They instead stated that they didn't know anything about it. Needless to say, we were very dissatisfied with our stay here.
To whom it may concern Many thanks for your kind comments and for taking the time to post your review. It was very kind of you to highlight how helpful and friendly our team were during your time here and it will be my pleasure to let them know how much they were able to enhance your visit to Drymen by offering excellent customer service. Hopefully we can welcome you and your family back at some point soon. Kind Regards Customer Service Team