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Gorillas Lake Kivu Hotel

3.0 star property
Beach hotel with outdoor pool

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Photo gallery for Gorillas Lake Kivu Hotel

Property grounds
Reception
Property grounds
1 bedroom, premium bedding, in-room safe, desk
Outdoor pool

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Avenue de la Cooperation, Gisenyi
  • Rwanda Tourism University College
    ‪7 min walk‬
  • Gisenyi Beach
    ‪7 min walk‬
  • Université Libre de Kigali
    ‪18 min walk‬
  • Goma (GOM)
    ‪7 min drive‬

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Room options

Deluxe Double Room Single Use, 1 Bedroom, Lake View, Lakeside

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

  • 25 sq ft
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Lake View

Standard Single Room, Lake View | 1 bedroom, premium bedding, in-room safe, desk

Standard Single Room, Lake View

  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Lake View, Lakeside

Executive Suite, 1 Bedroom, Lake View, Lakeside | 1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 Bedroom, Lake View, Lakeside

  • 50 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Gisenyi

Gorillas Lake Kivu Hotel places you within a leisurely stroll of Gisenyi Beach and Rwanda Tourism University College. This 35-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Rwanda Tourism University College - 7 min walk - 0.4 miles
  • Gisenyi Beach - 7 min walk - 0.4 miles
  • Université Libre de Kigali - 18 min walk - 1.0 mile
  • Nyamyumba Hot Springs - 9 min drive - 5.1 miles
  • Parc National des Virunga - 11 min drive - 7.2 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 152 min drive

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪The New Tam Tam - ‬17 min walk
  • ‪Migano Cafe - ‬8 min walk
  • ‪Salt and Pepper Restaurant - ‬3 min drive

About this property

Gorillas Lake Kivu Hotel

Beach hotel with outdoor pool
Gorillas Lake Kivu Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30.00 per vehicle roundtrip. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and a 24-hour business center.
Guests can expect 42-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Balconies or patios, coffee makers, and free newspapers are other standard amenities.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Swahili

Similar properties

Exterior

Lake Kivu Serena Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 89 reviews
$176 nightly
The price is $213
Aug 10 - Aug 11
Total includes taxes and fees
Lake Kivu Serena Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 30.00 per vehicle (roundtrip, maximum occupancy 5)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel
Gorillas Lake Kivu Gisenyi
Gorillas Lake Kivu
Gorillas Lake Kivu Hotel Hotel
Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel Hotel Gisenyi

Frequently asked questions

Are free cancellation options available at Gorillas Lake Kivu Hotel?

Gorillas Lake Kivu Hotel provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do around Gorillas Lake Kivu Hotel?

This hotel is located in Gisenyi within a short 7-minute walk of Gisenyi Beach. Nyamyumba Hot Springs is also within a driving distance of 4.7 mi.

Is there parking available at Gorillas Lake Kivu Hotel?

Yes, secured self parking is offered for free at the hotel.

Does Gorillas Lake Kivu Hotel include a casino on the premises?

No, Gorillas Lake Kivu Hotel doesn't have a casino.

Will I find an indoor pool at Gorillas Lake Kivu Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Gorillas Lake Kivu Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Gorillas Lake Kivu Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Gorillas Lake Kivu Hotel have a restaurant that serves breakfast?

No, Gorillas Lake Kivu Hotel doesn't have a restaurant that serves breakfast.

Will Gorillas Lake Kivu Hotel allow pets to stay free of charge?

No, pets aren't allowed at Gorillas Lake Kivu Hotel.

Does Gorillas Lake Kivu Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Gorillas Lake Kivu Hotel?

Yes, every guestroom at Gorillas Lake Kivu Hotel comes with a balcony with some featuring lake views.

Gorillas Lake Kivu Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 39 reviews
Rating 8 - Good. 18 out of 39 reviews
Rating 6 - Okay. 6 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Nurudin

Stayed 1 night in Mar 2025

10/10 Excellent

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with outstanding staff

Very nice hotel with outstanding staff. Ill come back again.
Stayed 1 night in Dec 2024

6/10 Okay

Emily

Business traveler
Disliked: Property conditions & facilities
The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.
Stayed 4 nights in Nov 2024

6/10 Okay

A N M Sohel

Stayed 1 night in Jan 2024

8/10 Good

Selamawit T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alex

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

25 years too late.

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Stayed 1 night in Apr 2023

4/10 Poor

Richard

Liked: Cleanliness, staff & service, room comfort

Not Air conditioned

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Doreen

Traveled with group
Liked: Cleanliness, staff & service
The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Stayed 1 night in Jan 2023

2/10 Terrible

Shayla

10/10 Excellent

Hans-Iko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Stayed 1 night in Aug 2022

8/10 Good

Calvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and comfortable

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Stayed 3 nights in Mar 2022

4/10 Poor

Bhert, Manila,

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ancient TVs, the property has to improve

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
Stayed 1 night in Mar 2020

8/10 Good

Pannaga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business hotel

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Stayed 3 nights in Feb 2020

10/10 Excellent

usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place right by the lake

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By the water

Great service and nice location. Lots of mosquitos at night and no nets.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Valda M.

Liked: Cleanliness, staff & service, property conditions & facilities
The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc
Stayed 3 nights in Nov 2017

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel close to the beach

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.
Stayed 3 nights in Jun 2017

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kilgali Hotelec=

NO elevator. congested area but very nice hotel grounds inside a walled area

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