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Lake Kivu Serena Hotel

4.0 star property

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Photo gallery for Lake Kivu Serena Hotel

Exterior
Superior Room, Pool View | In-room safe, free cribs/infant beds, free WiFi, bed sheets
Lobby sitting area
Outdoor pool
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Gisenyi Rwanda, Gisenyi, 00100
  • Place, Gisenyi Beach
    ‪5 min walk‬
  • Place, Rwanda Tourism University College
    ‪19 min walk‬
  • Place, Université Libre de Kigali
    ‪3 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, free cribs/infant beds, free WiFi, bed sheets

Family Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Lake View

In-room safe, free cribs/infant beds, free WiFi, bed sheets

Junior Suite, 1 King Bed, Lake View

  • Sleeps 2
  • Free WiFi

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, Pool View

Superior Room, Pool View | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Superior Room, Pool View

9.0 out of 10
Wonderful
(7 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room

In-room safe, free cribs/infant beds, free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Gisenyi

Lake Kivu Serena Hotel places you next to Kivu Lake and Gisenyi Beach. This 4-star hotel has 30 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Gisenyi Beach - 5 min walk - 0.3 miles
  • Rwanda Tourism University College - 19 min walk - 1.0 mile
  • Université Libre de Kigali - 3 min drive - 1.4 miles
  • Nyamyumba Hot Springs - 8 min drive - 4.4 miles

Restaurants

  • ‪Restaurant Chalet - ‬8 min drive
  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪Steven shop - ‬5 min drive
  • ‪Pili Pili - ‬3 min drive

About this property

Lake Kivu Serena Hotel

Guests of Lake Kivu Serena Hotel enjoy a full-service spa, an outdoor pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 120 per person one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and conference space.
Guests can expect free WiFi and LCD TVs with satellite channels. Hair dryers, safes, and phones are also available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

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In-room safe, desk, soundproofing, iron/ironing board
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  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
10.0 out of 10, Exceptional, 8 reviews
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The price is $35
Jun 8 - Jun 9
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number A505/06

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Is free cancellation available at Lake Kivu Serena Hotel?

Lake Kivu Serena Hotel offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of Jun 7, 2026, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on Jun 30, 2026 start from $244, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Lake Kivu Serena Hotel?

This hotel is located in Gisenyi and just steps from Kivu Lake and Gisenyi Beach. Nyamyumba Hot Springs is also within a driving distance of 4 mi.

Will I be able to park at Lake Kivu Serena Hotel?

Yes, self parking is offered for free at the hotel.

Is a spa located at Lake Kivu Serena Hotel?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Lake Kivu Serena Hotel include a casino?

No, Lake Kivu Serena Hotel doesn't have a casino.

Is there an indoor pool at Lake Kivu Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Lake Kivu Serena Hotel?

This beachfront hotel offers plenty of amenities for couples including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Lake Kivu Serena Hotel?

No, this hotel doesn't have a spa tub.

Does Lake Kivu Serena Hotel have a restaurant with a breakfast menu?

Yes, Lake Kivu Serena Hotel serves breakfast for a surcharge at The Lake Restaurant.

Does Lake Kivu Serena Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Lake Kivu Serena Hotel.

Are there connecting rooms at Lake Kivu Serena Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Lake Kivu Serena Hotel?

Yes, some guestrooms at Lake Kivu Serena Hotel offer a balcony and may feature lake views.

Lake Kivu Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 60 out of 102 reviews
Rating 8 - Good. 28 out of 102 reviews
Rating 6 - Okay. 8 out of 102 reviews
Rating 4 - Poor. 5 out of 102 reviews
Rating 2 - Terrible. 1 out of 102 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Divine

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and wonderful breakfast
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

James

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Set on a beautiful spot
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful propertyz beautiful town
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very relaxing and ina nice neighborhood.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Murithi

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Edwards

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Rosemarie Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected from a 4 to 5 star hotel.
Stayed 4 nights in Mar 2022
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beauty meets fantastic service

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Stayed 1 night in Dec 2024
Verified

8/10 Good

Arun

Liked: Cleanliness, staff & service
A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.
Hotel Building
View from Restaurant
Stayed 1 night in Jul 2025
Verified

8/10 Good

Adeola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really good. They provide high level customer care.
Stayed 3 nights in Feb 2023
Verified

8/10 Good

Michal

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is run down with most in-room amenities in bad shape. Food was decent
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Stayed 2 nights in Dec 2023
Verified

6/10 Okay

YOUKYOUNG

Liked: Staff & service, amenities
Disliked: Cleanliness
Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did NOT want to leave…. Thats all I’ll say.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serena

Magnifique hôtel avec belle vue sur le lac et piscine très agréable. Les repas sont copieux et très bons.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen.
Stayed 1 night in May 2024
Verified

8/10 Good

Aderemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Raz

Disliked: Cleanliness, amenities, property conditions & facilities
There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service
It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
Stayed 2 nights in Aug 2019

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