Quality Inn & Suites

2.5 star property
Hotel with free breakfast, a quick walk to Hillbilly Golf

Choose dates to view prices

Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds
Exterior
Lobby
Exterior
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
401 Hemlock Street, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Gatlinburg Convention Center
    ‪20 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

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Room options

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

8.6 out of 10
Excellent
(34 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

7.0 out of 10
Good
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Gatlinburg

Hillbilly Golf is within a 5-minute walk of Quality Inn & Suites while other popular sites like Ripley's Davy Crockett Mini Golf are within a 15-minute stroll. This 86-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ripley's Aquarium of the Smokies - 11 min walk - 0.6 miles
  • Anakeesta - 11 min walk - 0.6 miles
  • SkyPark - 18 min walk - 1.0 mile
  • Gatlinburg Convention Center - 20 min walk - 1.1 miles
  • Wild Bear Falls Indoor Water Park - 2 min drive - 0.9 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬13 min walk
  • ‪Tennessee Cider Company - ‬14 min walk
  • ‪Subway - ‬13 min walk
  • ‪Ole Red - ‬10 min walk
  • ‪Pancake Pantry - ‬15 min walk

About this property

Quality Inn & Suites

Hotel with free breakfast, a quick walk to Hillbilly Golf
Quality Inn & Suites features free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a meeting room, and a computer station.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, microwaves, and coffee makers are also available.
Recreational amenities at the hotel include a seasonal outdoor pool.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 1985
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per night
  • 2 total (31 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Gatlinburg Red Roof Inn
Red Roof Inn Gatlinburg
Red Roof Inn Hotel Gatlinburg
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Red Roof Inn And Suites Gatlinburg - Aquarium
Quality Inn Gatlinburg
Quality Gatlinburg
Quality Inn & Suites Hotel
Quality Inn & Suites Gatlinburg
Quality Inn & Suites Hotel Gatlinburg

Frequently asked questions

Are free cancellation options available at Quality Inn & Suites?

Quality Inn & Suites offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites?

As of Jun 21, 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites on Jul 13, 2025 start from $67.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Quality Inn & Suites?

Guests positively rate the hotel's location in Gatlinburg, and it's a short 13-minute walk from Ripley's Aquarium of the Smokies and also 12 minutes on foot from Anakeesta. You'll also find Great Smoky Mountains National Park and SkyPark within a short drive.

Is parking available on site at Quality Inn & Suites?

Yes, self parking is offered for free at the hotel.

Does Quality Inn & Suites have a casino on the premises?

No, Quality Inn & Suites doesn't have a casino.

Will I find an indoor pool at Quality Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What amenities will couples enjoy at Quality Inn & Suites?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a seasonal outdoor pool and free breakfast.

Does Quality Inn & Suites have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Quality Inn & Suites have a restaurant that serves breakfast?

Quality Inn & Suites offers free continental breakfast though there is no restaurant.

Will Quality Inn & Suites allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Quality Inn & Suites for a fee of USD 20.00 per pet, per night.

Are there connecting rooms at Quality Inn & Suites?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Quality Inn & Suites?

The closest major airport to Quality Inn & Suites is McGhee Tyson Airport (TYS), which is about 27.5 mi away.

Can I book a room with a balcony at Quality Inn & Suites?

Yes, some guestrooms at Quality Inn & Suites offer a balcony and may feature mountain views.

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 334 out of 1001 reviews
Rating 8 - Good. 290 out of 1001 reviews
Rating 6 - Okay. 181 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 88 out of 1001 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The staff did a great job. The breakfast was excellent, and the ride to the airport was first class. Definitely recommend.
Stayed 1 night in May 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
This area is walkable to the attractions in Gatlinburg and easy free parking.
Stayed 1 night in Apr 2025

8/10 Good

Rey

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Haley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Area was good, but the big downside was how dirty the rooms were. cobwebs in almost every corner, stained sheets, dead bugs in sink, bath, ground, and corners. toilet barely flushed, stains and chips on walls. Just overall, very clear that they haven’t deep cleaned. price was only $77 a night, would NOT pay more during peak times for this room tho.
Stayed 3 nights in Mar 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer sevice, old guy at front desk was extremely rude to me during check-in
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service

Its ok

It’s an older hotel but it’s still okay. What can you really expect for $120 a night. There was a little black mold in the bathroom and some of the outlets didn’t work.
Stayed 1 night in Mar 2025

8/10 Good

John

Stayed 1 night in Mar 2025

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, room comfort

Decent Stay for Weekend Trip To The Smokies

Gentleman at the front desk was very welcoming and gave us a spill about watching out for bears. The property itself was relatively nice. It’s definitely on the older side a could use some updating, and rooms were clean for the most part (except for dust on the bathroom vent).
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveling with a dog

This place is a hidden gem. Yes, it is older but clean and comfortable. Very accomodating for my dog and reasonable pet fees. I was able to quickly get to the main road quickly and walk her at 5 am.
Stayed 1 night in Mar 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fireplace and balcony. Great for the price
Stayed 1 night in Mar 2025

2/10 Terrible

Jack

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was very dirty. Our room had not been cleaned prior to us arriving and they would not clean it because and I quote there might be bears out
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best sleep at a great location!!

I wish I would have taken a picture of our room when I entered. It was so clean and spacious! I will admit I was a bit apprehensive after reading some reviews. Our room was so comfortable. We had a room with a fireplace and a balcony. The beds were some of the most comfortable I’ve ever had for an overnight stay. The pillows and sheets felt high quality. The temperate was well regulated. The bathroom was small but did what it needed to do for the 4 of us. We actually had housekeeping bring us fresh towels every day!! The breakfast was a fairly standard free hotel breakfast. My kids loved making the sausage egg biscuit. The property is within walking distance of downtown and right near a trolly pick up. With the heavy traffic it’s nice to leave the car behind.
Stayed 4 nights in Feb 2025

8/10 Good

Lisa

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded but convenient
Stayed 2 nights in Mar 2025

8/10 Good

Heidi J

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It wasn't the worst stay. Room was huge! Definitely dated. Spilled something on the bed and instead of changing it, they just made the bed. Fireplace didn't work. Told them about it and they said they would look into it after our stay. Double charged my debit card. They said it was a security thing with the bank, but then a $1.00 charge showed up too. First business day after our trip and we're still waiting on it to go back.
Stayed 2 nights in Feb 2025

4/10 Poor

Dylan

Stayed 1 night in Feb 2025

8/10 Good

Denise, Hixson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, enjoyed the fireplace and jetted tub. Location made it easy to ride the free shuttle and avoid downtown parking. The only downside was a lumpy bed.
Stayed 2 nights in Feb 2025

2/10 Terrible

roman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Byron

Stayed 1 night in Dec 2024

8/10 Good

STEVE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very spacious and the fireplace was a good to sit beside considering it rained the whole time
Stayed 1 night in Feb 2025

8/10 Good

lisa, Wilsonville

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was there wasn’t a full buffet breakfast Tuesday-Thursday and it wasn’t mentioned before hand.
Stayed 3 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced. Some deferred maintenance. Clean, spacious room. Beautiful setting. I'd eagerly return hoping that deferred maintenance is attended to, although it's nothing serious - mostly cosmetic.
Stayed 2 nights in Feb 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king suite with fireplace and jacuzzi is a great room for the price
Stayed 2 nights in Feb 2025

8/10 Good

Amber

Traveled with family
Stayed 2 nights in Jan 2025

6/10 Okay

Herbert

Traveled with family
Liked: Cleanliness

Fair , good for the price

Stayed 2 nights in Jan 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the king suite was very comfy and clean
Stayed 3 nights in Jan 2025