4/10 Poor
Morgan
Traveled with family
Mar 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room smelt like marijuana, and the smell traveled from the vent of the bathroom from another room. I called the front desk multiple times reporting this issue on different days. The front desk man reported he would come check it out and report it to the manager, and he never came to check things out, and I addressed this at check out and was told to expect a call from the manager, 2 days later and nothing. I am aware people will smoke marijuana on vacation and that is fine, do it in the smoking rooms, but I requested non smoking therefore I would like to not have that ventilated into my room. I should not have to come back after a day full of activities and have to open all the doors at night to air out my room in order to sleep after a long day. The beds per others in my party stated they were uncomfortable, and it was noted that beneath the mattress were two pieces of wood on top of a metal frame. So, this caused discomfort to 2/3 people in this vacation party. Great view, but far from the downtown area, it is a small walk to a trolley stop; which during off season does not go everywhere one may want to go in town.
Morgan
Stayed 3 nights in Feb 2025