2/10 Terrible
Nataliya
Traveled with family
Jul 18, 2025
Disliked: Cleanliness, staff & service, amenities
We stayed two nights with four people — two adults and two teenage daughters. At check-in, we requested a second-floor room, which was granted but immediately regretted. Near our room, a large group of teenagers was shouting, laughing loudly, and banging on doors. We didn’t enter the room and went to the front desk to request a first-floor room away from the noise. The clerk said no double-bed rooms were left; the last was taken just after us. She mentioned several baseball teams were staying for a competition and said she had talked to coaches about noise but couldn’t guarantee quiet hours.
The noise continued and worsened around 10 PM with boys running, stomping, and yelling. When I asked the clerk for help, she said another team had just returned and caused the noise but refused to come hear it herself. At 11 pm, I saw adults and kids loudly arguing and running in the hallway. When I politely asked them to keep it down, a woman angrily told me to “go to bed.”
I complained again to the clerk, who blamed me for choosing the second floor. She offered only a king-bed room on the first floor, but that wouldn’t fit four people. She said two rooms were possible only if we paid for the second. I asked to speak to a supervisor; she claimed to be the supervisor but said a higher one was only available the next morning.
We stayed both nights but were disappointed by the lack of help and accommodations. The staff blamed us rather than fixing the situation.
Nataliya
Stayed 2 nights in Jul 2025