The desk clerk was very nice, however, we checked in after 9:00 pm & she gave us the wrong room number & key. Imagine our surprise when we keyed open the door & the room was already occupied. Thank goodness they had the safety latch engaged or we would have thrown the door open wide & walked right in! I pulled the door closed, shocked. The man opened the door, I apologized & explained what happened 😳. Thank goodness he was very understanding & didn't take the hotel's mistake out on us. Then I went back to the front desk, got an "oops" response & a key to the room next door. The room was a little smaller then I expected, but it was clean. We couldn't get the shower temperature over lukewarm & it kept dropping to downright cold. The key card took several attempts to open the gate & door every time we used it. The lighting was pretty dim making it difficult to get ready for our formal event & have any confidence in our appearance. This would not be my 1st choice for accommodations.