Staff argued with me over reserving a pet friendly room even though we dont have pets woth us, i just wanted a king poolside room. Then tried saying they didnt have a room for me even though an hour earlier we were asked to wait 30-45 minutes for our room to be finished (we were early, no big deal). After being given the room booked, outside lock wouldnt work, no lights came on with either key. We were moved to a dofferent poolside room, and that outside door must have had a funky handle because it would take MULTIPLE attempts from both of us ro get it to open. There were active webs and cobwebs in corners and around a/c and curtain liners. Toilet wouldnt flush right even after we had been gone all day, had to notify front desk of issue. Breakfast was very understaffed, the young woman who manned the front desk had to go cover multiple areas, owner(s) no where to be found to help as they should if short staffed. Food/beverages/utensils ran out each morning of our stay well before breakfast was over and if you didnt call the front desk no one was coming to check on things. The young lady at the front desk was kind and sweet, but no other staff seemed like they could be bothered to help outside their normal duties if needed. Will not be staying again as that was the second time we had a poor experience there.