2/10 Terrible
Jocelyn
Feb 9, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely Ridiculous Nickel-and-Diming — Never Again
I stayed at La Cima de Valle from Feb 6–8, and I now understand why they told me at check-in that only two other guests were staying on the property. That should’ve been my warning sign.
First offense: I booked a very expensive couples massage, assuming (reasonably) that basic spa amenities were included. We asked to use the sauna, which they had to turn on themselves. At no point did anyone inform us there would be an extra charge. After using it for about 5 minutes, I was informed I would be charged $30. When I explained that I was never told there was a fee—and that I would never have agreed if I had known—management refused to waive or adjust it. I asked to speak to higher management and was flat-out told no. I even offered to pay a reduced amount just to resolve it reasonably. Also refused. That level of inflexibility over a five-minute sauna use is honestly embarrassing for a hotel that claims to be luxury.
Second: the jacuzzi took TWO HOURS to heat up. Two. Hours. And every single time we wanted to use it, we had to ask staff to turn it on. I’ve stayed at plenty of hotels and resorts—this was by far the worst experience with a jacuzzi.
Third: at checkout, we were told we’d be charged for a dirty towel. Yes, a towel. A towel I used to wipe dust off my shoes after an ATV excursion in the Valle.Charging guests extra for using towels is beyond petty.
Jocelyn
Stayed 2 nights in Feb 2026
