2/10 Terrible
Rachel S.
16 oct. 2025
No le gustó: Limpieza
My family checked in on a Thursday night. I didn’t receive the code to get into the gate. We had to wait until someone let us in. When we got inside the place was dirty and hot. There was no guide book and we needed a PIN number to adjust the thermostat. I sent messages and called, I didn’t get a response. My family slept on our towels because the blankets were filthy. Friday I was able to get the gate code from the office, because it was so hot and dirty we stayed at a hotel. There was no communication until I sent a message that we checked out. The host apologized and said he didn’t have access to his phone for 11 days and apologized, he said he should of blocked the date and would give us a free weekend to make up for it and I asked for a partial refund. I thought it was outrageous to pay for a cleaning fee. Once again, I didn’t hear from him. I sent him a reminder and just got the runaround. Don’t bother, stay somewhere else.
Rachel S.
Se hospedó 3 noches en septiembre de 2025