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Mercure Dumfries Cargenholm House

4.0 star property
Hotel in Dumfries with a 24-hour front desk and a restaurant

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Photo gallery for Mercure Dumfries Cargenholm House

Bar (on property)
Lobby
Standard Room, 1 King Bed | Desk, laptop workspace, free WiFi, bed sheets
Daily buffet breakfast (GBP 15.00 per person)
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included

Explore the area

Map
Cargenholm House New Abbey Road, Dumfries, Scotland, DG2 8ER
  • Dumfries Ice Bowl
    ‪4 min drive‬
  • Mabie Forest Park
    ‪6 min drive‬
  • Dalscone Farm Fun
    ‪7 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 Double Bed

Desk, laptop workspace, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

  • 249 sq ft
  • Sleeps 2
  • 1 Double Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

Privilege, Family Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Dumfries

Located within 2 miles (3 km) of Dumfries and Galloway Golf Club, Mercure Dumfries Cargenholm House places you within a few miles (5 km) of Burns' mausoleum. This 66-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Dumfries Ice Bowl - 4 min drive - 2.1 miles
  • Mabie Forest Park - 6 min drive - 3.3 miles
  • Dalscone Farm Fun - 7 min drive - 4.5 miles
  • Dumfries and Galloway Aviation Museum - 10 min drive - 5.9 miles
  • Caerlaverock Castle - 15 min drive - 10.2 miles

Getting around

  • Dumfries Station - 9 min drive
  • Glasgow International Airport (GLA) - 109 min drive

Restaurants

  • ‪Coach & Horses Inn - ‬4 min drive
  • ‪The Frothy Bike Co - ‬4 min drive
  • ‪Domino's Pizza - ‬4 min drive
  • ‪Douglas Arms - ‬4 min drive
  • ‪Globe Inn - ‬4 min drive

About this property

Mercure Dumfries Cargenholm House

Hotel in Dumfries with a 24-hour front desk and a restaurant
Guests of Mercure Dumfries Cargenholm House have access to free WiFi in public areas. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
Guests can expect free WiFi and 45-inch flat-screen TVs with satellite channels. Portable fans, desks, and wardrobes or closets are also standard. Housekeeping is available on request.

Languages

English, French

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Welcome to woodpeckers lodge for the perfect getaway

    Welcome to woodpeckers lodge for the perfect getaway

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Electric car charging station on site
    • Free self parking on site

    Food and drink

    • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 15 per person
    • A bar/lounge
    • A restaurant

    Conveniences

    • 24-hour front desk

    Guest services

    • Change of bedsheets (on request)
    • Change of towels on request
    • Housekeeping (daily)

    Business services

    • 2 meeting rooms

    Outdoors

    • In a regional park

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • No elevator
    • Wheelchair accessible (may have limitations)

    More

    • At least 10% of profits reinvested in community and sustainability
    • At least 80% lighting from LEDs
    • Biodegradable coffee stirrers available
    • Biodegradable drinking straws available
    • Comprehensive recycling policy
    • Local artist showcase
    • Locally-owned and organized tours and activities
    • No plastic coffee stirrers
    • No plastic drinking straws
    • No plastic soft drink bottles
    • No plastic water bottles
    • Reusable cups
    • Reusable tableware
    • Smoke-free property
    • Vegan dining options
    • Vegetarian breakfast available
    • Vegetarian dining options

    Room amenities

    Bedroom

    • Bedsheets provided

    Bathroom

    • Bathtub or shower
    • Private bathroom
    • Towels provided

    Entertainment

    • 45-inch flat-screen TV with satellite channels

    More

    • Cleaning products are eco-friendly
    • Desk
    • Desk chair
    • Eco-friendly toiletries
    • Energy-saving switches in guestrooms
    • Laptop workspace
    • LED lighting
    • Portable fan
    • Recycling
    • Water-efficient showers

    Policies

    Check-in

    Check-in start time: 3:00 PM; Check-in end time: anytime
    Minimum check-in age: 18

    Check-out

    Check-out before 10:00 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property

    Access methods

    Staffed front desk

    Pets

    • Service animals exempt from fees

    Property payment types

    Important information

    Optional extras

    These fees and deposits will be charged at check-in, check-out, or the time of service.

    • Fee for buffet breakfast: approximately GBP 15.00 per person

    This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and debit cards; cash is not accepted
    Cashless transactions are available
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
    • Check-in: 3:00 PM
    • Check-out: 10:00 AM
    • Minimum check-in age: 18
    The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

    We should mention

    Details about charges, deposits, or other important information:

    • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
    • Charges for extra guests may apply and vary depending on the property's policy.
    • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
    • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
    • This property accepts credit cards and debit cards. Cash is not accepted. 
    • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
    • Cashless payment methods are available for all transactions.
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    Additional information about polices, regulations, and more:

    • There are no elevators.
    • No cribs or infant beds are available.
    • No rollaway or extra beds are available.

    National rating

    This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

    Property is also known as

    Mercure Dumfries Cargenholm House Hotel
    Mercure Dumfries Cargenholm House Dumfries
    Mercure Dumfries Cargenholm House Hotel Dumfries
    Mercure Dumfries Cargenholm House (Opening September 2022)

    Frequently asked questions

    Is free cancellation available at Mercure Dumfries Cargenholm House?

    Mercure Dumfries Cargenholm House offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

    What's there to do within easy reach of Mercure Dumfries Cargenholm House?

    This hotel is located in Dumfries, close to Dumfries and Galloway Golf Club, Mabie Forest Park, and Dumfries Ice Bowl. You'll also find Dalscone Farm Fun and Old Bridge House within a short drive.

    Is there parking available at Mercure Dumfries Cargenholm House?

    Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

    Does Mercure Dumfries Cargenholm House include a casino at the property?

    No, Mercure Dumfries Cargenholm House doesn't have a casino.

    Will I find an indoor pool at Mercure Dumfries Cargenholm House?

    No, there is no indoor pool at this hotel.

    Is Mercure Dumfries Cargenholm House a good place to stay for couples?

    Couples will appreciate amenities like a bar, a restaurant, and a 24-hour front desk at this hotel.

    Does Mercure Dumfries Cargenholm House have a hot tub?

    No, this hotel doesn't have a spa tub.

    Does Mercure Dumfries Cargenholm House have a restaurant that serves breakfast?

    Yes, Mercure Dumfries Cargenholm House serves buffet breakfast each morning for a surcharge from its restaurant.

    Does Mercure Dumfries Cargenholm House allow pets to stay for free?

    No, pets aren't allowed at Mercure Dumfries Cargenholm House though service animals are welcome.

    Are there connecting rooms at Mercure Dumfries Cargenholm House?

    No, this hotel doesn't feature connecting guestrooms.

    Can I book a room with a balcony at Mercure Dumfries Cargenholm House?

    No, there aren't any guestrooms with balconies at Mercure Dumfries Cargenholm House.

    Mercure Dumfries Cargenholm House Reviews

    Reviews

    9.0

    Wonderful

    Rating 10 - Excellent. 13 out of 22 reviews
    Rating 8 - Good. 6 out of 22 reviews
    Rating 6 - Okay. 3 out of 22 reviews
    Rating 4 - Poor. 0 out of 22 reviews
    Rating 2 - Terrible. 0 out of 22 reviews

    9.6/10

    Cleanliness

    9.0/10

    Staff & service

    10/10

    Amenities

    9.0/10

    Property conditions & facilities

    8.8/10

    Eco-friendliness

    Reviews

    10/10 Excellent

    Angela

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Real gem

    What a gem of a place. Perfect stay
    Stayed 5 nights in Aug 2023

    8/10 Good

    Colin

    Liked: Cleanliness, staff & service, property conditions & facilities
    Stayed 3 nights in Jul 2023

    8/10 Good

    Nic, SWINDON

    Traveled with partner
    Liked: Cleanliness, staff & service, property conditions & facilities
    Excellent food, clean & comfortable rooms, although thin walls if you know what I mean. Rooms weren’t freshened up between nights. Over a mile out of town which meant you need a taxi ride.
    Stayed 2 nights in Jul 2023

    10/10 Excellent

    Stephen

    Stayed 1 night in Jul 2023

    10/10 Excellent

    Dorothy

    Stayed 1 night in Jul 2023

    8/10 Good

    Helen

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Friendly and helpful staff. Good facilities. Would definitely return.
    Stayed 2 nights in Jun 2023

    8/10 Good

    Katherine

    Liked: Cleanliness, staff & service, property conditions & facilities
    The hotel was convenient to Dumfries, good facilities, housekeeping cld have been better and menu in dining room was limited.
    Stayed 4 nights in Jun 2023

    6/10 Okay

    Michael

    Liked: Staff & service, property conditions & facilities, room comfort

    Lovely hotel on the surface

    First room was very noisy and mad loud clicking noises when people walked past the door. The bathroom floor and shower did t look like they had been cleaned. Told no need to book for food that evening when we checked in and then had to wait 1.5hrs for a burger and chips. No sausage at breakfast and when we asked for it to be replenished they said that was the last batch! It was 9.15am and breakfast we served until 10.30am! Asked for a change of room which they accommodated and this was better with no noise
    Stayed 2 nights in Jun 2023

    10/10 Excellent

    Peter

    Traveled with partner
    Liked: Cleanliness, staff & service, property conditions & facilities
    The property inside was immaculate and very clean. Our room was absolutely immaculate and clean. Extremely comfortable bed. The meals were superb, and the staff, at reception and dining room were very friendly polite and helpful. Nothing to complain about whatsoever, however it would have been beneficial to be able to charge our devices, i.e. USB charging points. The only negativity would be the property's lack of street appeal!
    Stayed 1 night in Jun 2023

    10/10 Excellent

    Paul

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Jun 2023

    6/10 Okay

    Steven, Glasgow

    Business traveler, Traveled with partner
    Liked: Cleanliness
    Disliked: Staff & service
    This was a last minute stay due to proximity to the local hospital. The venue looks to have been recently done up. I got the impression they stay nah be doing some work on the upper level. The facilities were nice and the bed was comfortable. However, the walls between rooms are paper thin and you can hear every word in the next room, and if they have their TV on, good luck getting to sleep. The staff seemed a little ‘absent’. For example, after finishing our main course we sat for a while to await our server coming back to the table, maybe 20 minutes passed and we were asked if we would like to see the dessert menu (we did) and a moment later we were told the kitchen was closed which was disappointing given we had sat and waited and we’re not made aware of any cut off time. On check out, there were two members of staff at the desk, one on a call and another appearing to be free. We stood at the desk and there was no indication we were going to be attended to or acknowledgment so we just put the room key in the ‘quick check out’ box and left. Good refurb but needs some additional work in other areas.
    Stayed 1 night in Jun 2023

    8/10 Good

    Chris

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    First time experience at Mercure Dumfries

    Generally great experience, . Only payment cards accepted but no card machine so it's all PC entered by reception - not ideal. EV charging points not available yet but spaces allocated. Be sure to ask for non-adjoining room for extra quiet room.
    Stayed 2 nights in Jun 2023

    10/10 Excellent

    Michelle

    Stayed 1 night in Jun 2023

    6/10 Okay

    Paul

    Traveled with family
    Liked: Cleanliness, property conditions & facilities, room comfort
    Noisy music thudding through bedroom floor till 10pm when advised would be turned off by 8:30
    Stayed 1 night in May 2023

    8/10 Good

    Jane

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Lovely hotel.

    Quirky hotel decor. Super lovely staff and the food was fab! Only downside was being in an adjoining room (not requested). Annoyingly woken at 5am by the alarm of the occupant of the other room. Unfortunately the noise didn’t subside until they left their room. Oh and that wasn’t a quiet considerate exit either.
    Stayed 1 night in Apr 2023

    10/10 Excellent

    Catherine, Whithorn

    Business traveler
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    A beautifully comfortable new hotel with lots of different spaces for eating and lounging. Reasonable prices for dinner, gorgeous cooked breakfast options, decorated throughout with Antarctic and global warming exploration art and themes in recognition of a famous local sea captain.
    Stayed 1 night in Apr 2023

    10/10 Excellent

    Liam

    Stayed 1 night in Apr 2023

    10/10 Excellent

    Jon

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Recently refurbed hotel, done very nicely. Rooms great, restaurant great and staff very helpful
    Stayed 1 night in Mar 2023

    10/10 Excellent

    Mark

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Mar 2023

    10/10 Excellent

    Mark

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Very well done refurbishment of an old care home. Fittings and fixtures are modern, stylish high end. Food was delicious too. All staff very friendly and approachable.
    Stayed 1 night in Jan 2023

    10/10 Excellent

    Verified traveler

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    One that we'll be returning too!

    First rate hotel, just refurbished. Very good quality food too. We'll be using this one again!
    Stayed 1 night in Jan 2023

    10/10 Excellent

    Craig

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Brilliant hotel and 5 star service, food excellent.
    Stayed 1 night in Jan 2023