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Mercure Hotel Dortmund City

3.0 star property
Hotel in Dortmund with a 24-hour front desk and a bar

Choose dates to view prices

Photo gallery for Mercure Hotel Dortmund City

Exterior
Shower, eco-friendly toiletries, towels
Reception
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Shopping mall

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Pet friendly

Explore the area

Map
Kampstr. 35-37, Dortmund, NW, 44137
  • German Football Museum
    ‪6 min walk‬
  • Westfalenhallen
    ‪5 min drive‬
  • Signal Iduna Park
    ‪6 min drive‬
  • Dortmund (DTM)
    ‪15 min drive‬

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Room options

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Privilege, Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Twin Bed

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 2 Twin Beds

7.2 out of 10
Good
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Dortmund

Located in Dortmund City Centre, Mercure Hotel Dortmund City is next to Westenhellweg Street and Museum of Art and Cultural History. This 82-room, 3-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and TVs.

What's nearby

  • Dortmund Christmas Market - 3 min walk - 0.2 miles
  • German Football Museum - 6 min walk - 0.4 miles
  • Westfalenpark Dortmund - 5 min drive - 1.6 miles
  • Westfalenhallen - 5 min drive - 1.7 miles
  • Signal Iduna Park - 6 min drive - 1.9 miles

Getting around

  • Kampstrasse U-Bahn - 1 min walk
  • Dortmund Central Station - 5 min walk
  • Dortmund (DTM) - 25 min drive

Restaurants

  • ‪Nordsee - ‬2 min walk
  • ‪Five Guys Dortmund Westenhellweg - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Coffee Fellows - ‬3 min walk
  • ‪Nhy Star - ‬2 min walk

About this property

Mercure Hotel Dortmund City

Hotel in Dortmund with a 24-hour front desk and a bar
Guests of Mercure Hotel Dortmund City enjoy free WiFi in public areas, express check-in, and express check-out. Self parking is available for EUR 14 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include free newspapers and an ATM.
TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Minibars, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 14 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 11.50 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • An effective city/local tax rate of 8.025 percent will be charged

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 11.50 per person
  • Self parking fee: EUR 14 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Mercure Dortmund City
Mercure Hotel Dortmund City
Accor Hotel Dortmund City
Mercure Dortmund City Dortmund
Mercure Hotel Dortmund City Hotel
Mercure Hotel Dortmund City Dortmund
Mercure Hotel Dortmund City Hotel Dortmund

Frequently asked questions

Are free cancellation options available at Mercure Hotel Dortmund City?

Mercure Hotel Dortmund City offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do near Mercure Hotel Dortmund City?

This hotel is situated in Dortmund City Centre, just steps from Westenhellweg Street and Museum of Art and Cultural History, and within a short walk of Dortmund Christmas Market. You'll also find Signal Iduna Park and Westfalenhallen within a short drive.

Is parking available on site at Mercure Hotel Dortmund City?

Yes, parking is offered for EUR 14 per day.

Does Mercure Hotel Dortmund City feature a casino at the property?

No, Mercure Hotel Dortmund City doesn't have a casino.

Is there an indoor pool at Mercure Hotel Dortmund City?

No, there is no indoor pool at this hotel.

Is Mercure Hotel Dortmund City a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a minibar and free Internet access as well as a bar.

Are there hot tubs at Mercure Hotel Dortmund City?

No, this hotel doesn't have a spa tub.

Does Mercure Hotel Dortmund City have a restaurant that serves breakfast?

Yes, Mercure Hotel Dortmund City serves buffet breakfast for a surcharge each morning at Lobby Bar.

Does Mercure Hotel Dortmund City allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Hotel Dortmund City for a fee of EUR 15 per pet, per night.

Does Mercure Hotel Dortmund City have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Mercure Hotel Dortmund City?

The closest major airport to Mercure Hotel Dortmund City is Dortmund (DTM), which is 9.7 mi away (25 minutes by car).

Are there rooms with balconies that I can book at Mercure Hotel Dortmund City?

No, there aren't any guestrooms with balconies at Mercure Hotel Dortmund City.

Mercure Hotel Dortmund City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 134 out of 380 reviews
Rating 8 - Good. 169 out of 380 reviews
Rating 6 - Okay. 57 out of 380 reviews
Rating 4 - Poor. 12 out of 380 reviews
Rating 2 - Terrible. 8 out of 380 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malgorzata

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Petra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Oct 2024

8/10 Good

Alison

Liked: Cleanliness
Stayed 3 nights in Sep 2024

10/10 Excellent

Ralph, North Vancouver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast!
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Stayed 2 nights in Jul 2024

10/10 Excellent

Chris

Stayed 1 night in Jul 2024

8/10 Good

Rosalyn

Traveled with partner
Entrance was difficult to find - small sign and door next to shopping center and have to get the lift to go in/ out of hotel which is on 3rd floor Close to station and walking distance from bars and restaurants Shower was inside bath and a bit awkward to get in and out Room was a good size with mini fridge and working aircon
Stayed 3 nights in Jun 2024

2/10 Terrible

Jose, escazu

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good hotel Minimum service and the area ugly
Stayed 2 nights in Jun 2024

10/10 Excellent

Adam, Aberdeen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central spot literally a 5 min walk from the main train station. Very quiet and comfortable as well.
Stayed 1 night in Jun 2024

10/10 Excellent

Adam, Aberdeen

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazed at how central and easy to get to from the main train station it was. So quiet as well. Would definitely stay again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sam

Stayed 3 nights in Jun 2024

4/10 Poor

Di

Business traveler
not good, we arrived late, could not find the parking lot; and try to call the reception, nobody answered. Only after I went to the reception, I found the staff and got some support and help. Please clearly mention the park lot in the booking process !
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, great room
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Dylan

Stayed 1 night in Jul 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, modern hotel right in the city centre

Lovely hotel, for a reasonable price I got a big room, double bed with a bath and an array of coffees and teas. The room was lovely, my only minor negative was the price of the breakfast; €20 is a bit steep!
Stayed 4 nights in Apr 2023

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and location

Good central location, friendly, helpful, staff. Easy check in. Recommend as a no frills place to stay.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed for 2 nights as a stopover on our way to Belgium. One of the cheaper options but advertised as 3 star. Very outdated and in need of a refurb. There was a stain on the curtains and a tile was falling off the wall in the bathroom. Bed was comfy enough and we had a good nights sleep.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for access to train station to travel to watch BVB.
Stayed 1 night in Jan 2020

8/10 Good

JF

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near train and subway station.
Stayed 1 night in Dec 2019

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas Markets with friends

We chose this hotel for our trip to the Christmas markets and the location was great.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an overnight stay and everything was great. Staff even accommodating helping to cut a wristband off that was stuck on my wrist. Even though there are works going on at the hotel nothing was obtrusive to my stay.
Stayed 1 night in Jul 2019

8/10 Good

Nyunt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and under ground sub-station
Stayed 2 nights in Jul 2019

2/10 Terrible

jamesLetourneau

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property location is very convenient to both the train station and shops downtown. Unfortunately, although the hotel advertises that they have air conditioning the management of the building would not turn it on. The temperature was 87 degrees in Dortmund and my room felt like 100 degrees. Hotel management thought that giving me a $5.00 fan to blow around the hot air was compensation enough.....I disagree! I will never stay at this hotel again as my complaints went unanswered for the entire 5 days! At a minimum half of my room rate (or in full) should have been paid back as it was impossible to sleep at this hotel or hangout in the room during the day.
Stayed 4 nights in May 2019