Crowne Plaza Hotel Dallas Downtown by IHG

Hotel with an outdoor pool, a short walk to Dallas World Aquarium

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

1 bedroom, premium bedding, in-room safe, desk

Overview
Rooms
Location
Policies

Popular amenities

24/7 front desk
Housekeeping
Parking available
Bar

Explore the area

1015 Elm St, Dallas, TX, 75202

Dallas World Aquarium
‪3 min walk‬
Kay Bailey Hutchison Convention Center
‪10 min walk‬
American Airlines Center
‪15 min walk‬
Dallas, TX (DAL-Love Field)
‪10 min drive‬

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Room options

Standard Room, 1 King Bed

323 sq ft
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility)

323 sq ft
City view
Sleeps 3
1 King Bed

Premium Room, 2 Queen Beds

323 sq ft
Sleeps 4
2 Queen Beds

Premium Room, 1 King Bed

323 sq ft
Sleeps 3
1 King Bed

Standard Room

323 sq ft
Sleeps 2
1 Twin Bed

Premium Room, 1 King Bed, Balcony

323 sq ft
City view
Sleeps 2
1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

323 sq ft
Sleeps 2
1 Queen Bed

Premium Room, 1 King Bed, City View

323 sq ft
City view
Sleeps 3
1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility)

323 sq ft
Sleeps 2
1 Queen Bed

Junior Suite, 1 King Bed

Sleeps 2
1 King Bed

Premium Room, 2 Queen Beds, Balcony

323 sq ft
City view
Sleeps 4
2 Queen Beds

Premium Room, City View

323 sq ft
Sleeps 4
2 Queen Beds

About the neighborhood

Dallas

Located in Downtown Dallas, Crowne Plaza Hotel Dallas Downtown by IHG is within a 5-minute walk of Dallas World Aquarium and within 15 minutes of other popular attractions like Kay Bailey Hutchison Convention Center. This 291-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

Dallas World Aquarium - 3 min walk - 0.2 miles
John F. Kennedy Memorial - 5 min walk - 0.3 miles
Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
Reunion Tower - 12 min walk - 0.7 miles
American Airlines Center - 15 min walk - 0.8 miles

Getting around

Akard Station - 3 min walk
Dallas Union Station - 10 min walk
Love Field Airport (DAL) - 18 min drive

Restaurants

‪McDonald's - ‬3 min walk
‪Starbucks - ‬2 min walk
‪Twisted Trompo - ‬4 min walk
‪Frankie's - ‬4 min walk
‪Monarch - ‬4 min walk

About this property

Crowne Plaza Hotel Dallas Downtown by IHG

Hotel with an outdoor pool, a short walk to Dallas World Aquarium

At Crowne Plaza Hotel Dallas Downtown by IHG, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers. Other standard amenities include refrigerators, coffee makers, and safes.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, Spanish

Similar properties

Pet friendly
Free WiFi
Air conditioning
Gym

$120 nightly

Jul 3 - Jul 4

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Limo/town car service
Self parking on site (USD 20 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

THRIVE Restaurant

Things to do

Gym
Outdoor pool
TV in common areas

Family friendly

In-room crib
In-room refrigerator
Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Turndown service
Wedding services

Business services

22 meeting rooms
24-hour business center
Computer station
Conference center (30,000 square feet of space)

Outdoors

Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
10 accessible parking spaces
Assistive listening devices
Braille/raised signage
Elevator (24 inch wide door)
Handrails in stairways (36 inches high)
Lever door handles
Phone accessibility kit
Pool hoist on site
Vibrating pillow alarm
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (48 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
19 floors
Ballroom
Banquet hall
Traditional architecture

Room amenities

Bedroom

Free crib
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

TV with premium cable channels

Food and drink

Coffee/tea maker
Free bottled water
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
2 total (50 lbs is the maximum weight per pet)
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Up to 3 kids 13 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 35 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 75.00 per accommodation, per night
Cleaning deposit: USD 75.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 18.35 per person
Self parking fee: USD 20.00 per night (in/out privileges)
Pet deposit: USD 40 per stay
Pet fee: USD 40.00 per pet, per day
Service animals are exempt from fees
Late check-out fee: USD 25.00 (subject to availability)
Rollaway bed fee: USD 35 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM—-2 AM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown

Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Hotel Dallas Downtown by IHG?

Crowne Plaza Hotel Dallas Downtown by IHG offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Hotel Dallas Downtown by IHG?

As of Jun 26, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Dallas Downtown by IHG on Jul 8, 2025 start from $79.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Crowne Plaza Hotel Dallas Downtown by IHG?

This hotel is situated in Downtown Dallas within a short 17-minute walk of American Airlines Center and also 4 minutes on foot from Dallas World Aquarium. You'll also find Dallas Market Center and Reunion Tower within a short drive.

Is parking available on site at Crowne Plaza Hotel Dallas Downtown by IHG?

Yes, parking is offered for USD 20.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Crowne Plaza Hotel Dallas Downtown by IHG have a casino on the premises?

No, Crowne Plaza Hotel Dallas Downtown by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Hotel Dallas Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Crowne Plaza Hotel Dallas Downtown by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Hotel Dallas Downtown by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Hotel Dallas Downtown by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Hotel Dallas Downtown by IHG serves buffet breakfast for a surcharge each morning at THRIVE Restaurant.

Does Crowne Plaza Hotel Dallas Downtown by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Crowne Plaza Hotel Dallas Downtown by IHG for a fee of USD 40.00 per pet, per day. A deposit of USD 40 per stay is collected.

Are there connecting rooms at Crowne Plaza Hotel Dallas Downtown by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Hotel Dallas Downtown by IHG?

The closest major airport to Crowne Plaza Hotel Dallas Downtown by IHG is Love Field Airport (DAL), which is 8.5 mi away (18 minutes by car). Another top airport is Dallas-Fort Worth Intl. Airport (DFW), which is located 20 mi away (23-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Hotel Dallas Downtown by IHG?

Yes, some guestrooms at Crowne Plaza Hotel Dallas Downtown by IHG offer a balcony and may feature city views.

Does Crowne Plaza Hotel Dallas Downtown by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Hotel Dallas Downtown by IHG.

Crowne Plaza Hotel Dallas Downtown by IHG Reviews

6.6

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

8/10 Good

Sheryl J

Traveled with family

Jun 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fine place to stay and the location was perfect for us

Stayed 2 nights in Jun 2025

6/10 Okay

Jeff

Mar 27, 2025

Liked: Staff & service

Great location, very close to public transportation (all or most train lines) and buses. West end station located (Elm and Lamar and couple blocks in each direction from there scary, lots of homeless people-can be concerning to walk in that area-heavy police presence. I didn't have an issue but something to note. Otherwise hotel good/average, I'd have no problem staying there again mainly because of the great location in the downtown area

Stayed 5 nights in Mar 2025

10/10 Excellent

Linda

Traveled with partner

Mar 27, 2025

Liked: Cleanliness, staff & service

Right in the centre of Downtown Dallas. Easy walk to all the spots. Such a tall building was an added bonus because after a days outing, or trip for dinner you didnt have to look for a map, the building is so tall its like a beacon home.

Stayed 2 nights in Mar 2025

4/10 Poor

Jamie

Mar 24, 2025

Stayed 3 nights in Feb 2025

6/10 Okay

Luigi, Miami

Business traveler

Mar 18, 2025

Liked: Amenities

Disliked: Cleanliness, staff & service

The room was not cleaned for the first 3 days. The surroundings of the hotel, at night, has people that could feel unsafe, although there is a lot of police cars around.

Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler

Mar 15, 2025

Disliked: Property conditions & facilities

Room was ok, but smelled upon arrival. Balcony window was loose and ratlled badly in high winds. Toilet was broken constantly. 3 stars mainly for the location and price, close to everyrhing i had to do and good entertainment.

Stayed 9 nights in Mar 2025

8/10 Good

Samuel

Business traveler

Mar 13, 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 3 nights in Mar 2025

8/10 Good

Efrain

Business traveler

Mar 12, 2025

Liked: Cleanliness, staff & service

All ok except transient around the hotel unsafe

Stayed 3 nights in Mar 2025

8/10 Good

Adam

Mar 9, 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Doris

Mar 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

2/10 Terrible

Michelle

Traveled with family

Mar 5, 2025

Disliked: Property conditions & facilities, room comfort

Checked into hotel at 9:30 the room was 85 degrees. Gave it some time and the room was still not getting cool. Went down to the front desk where the lady told me she would send someone up to check on it. Waited 30 mins nobody came, called the front desk and was told oh we don’t have anyone here at this time to do anything. We will have someone up first thing in the morning. The room was 85 degrees entire night. Refused to move us because they were completely full. We checked out at 10:30 and nobody ever made it to our room to fix anything.

Stayed 1 night in Feb 2025

4/10 Poor

KELLEY

Traveled with family

Mar 4, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a great experience

Hotel is old and needs a lot of updating. Way over priced compared to other properties with better, newer and more accommodations for the same price or less.

Stayed 1 night in Feb 2025

2/10 Terrible

Ricardo

Traveled with group

Mar 3, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I went to check in and was told my room wasn’t available due to a water leak. Was then told I would not be charged for obvious reasons. But was still charged and was told I would not be given a refund. So I was charged for a room that I was never given due to hotel problems. I did nothing wrong but choose that hotel. Thieves.

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family

Feb 27, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Traveled with family

Feb 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

4/10 Poor

Mike

Feb 25, 2025

Disliked: Staff & service, property conditions & facilities

Needs an update

Stayed 3 nights in Jan 2025

6/10 Okay

Jorge

Business traveler

Feb 25, 2025

Liked: Property conditions & facilities, room comfort

Stayed 3 nights in Feb 2025

8/10 Good

Nancy

Business traveler, Traveled with family

Feb 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

8/10 Good

Jennifer

Feb 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

8/10 Good

Ray

Business traveler

Feb 21, 2025

Stayed 1 night in Feb 2025

4/10 Poor

Hamidreza

Feb 20, 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

thor

Feb 20, 2025

Stayed 1 night in Feb 2025

2/10 Terrible

Jacorian

Feb 19, 2025

Disliked: Cleanliness, staff & service, room comfort

Given wrong room and was also dirty keys didn’t work

Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Business traveler

Feb 17, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

I don’t recommend

I didn’t have the best stay and this was not my choice of hotels, others were booked near where I needed to be. The staff was not that welcoming, my toilet was making noises all day and night, i had to request a blow dryer, there was no refrigerator or microwave (which is pretty normal now), requested extra coffee and tea pods (but never got them), the cable went out half a day (but I heard it was spectrum), the way the wire management in the room was tacky, the window had so much condensation on it and it was noisy due to the trains. The bed was confortable.