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Mercure Danang French Village Bana Hills

Property class: 4

Choose dates to view prices

Photo gallery for Mercure Danang French Village Bana Hills

A historic building with a stone facade, a sign for 'Kungfu Noodle Restaurant,' and a balcony with plants.
Creator video
A historic building with a sign reading "MAISON DU ROI" and a courtyard with outdoor seating.
An indoor swimming pool with a clear view of the pool's edge, a basketball hoop, and a rock wall backdrop.
A grand hallway with a chandelier, wooden columns, and a red carpet leading to a bar area.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
An Son, Hoa Ninh, Da Nang
  • Place, Sun World Ba Na Hills
    ‪1 min walk‬
  • Place, Linh Ung - Ba Na Pagoda
    ‪15 min walk‬
  • Place, Golden Bridge
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(13 reviews)
  • Hill view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (with Twin Beds)

A hotel room with two beds, a desk, a chair, a window with curtains, and a framed picture on the wall.

Deluxe Room (with Twin Beds)

8.0 out of 10
Very good
(4 reviews)
  • Hill view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a ceiling fan, a window with curtains, a desk with a lamp, and a framed picture on the wall.

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Hill view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room (with Twin Beds)

A hotel room with two beds, a ceiling fan, a window with curtains, a desk with a lamp, a chair, and a framed picture on the wall.

Superior Room (with Twin Beds)

9.0 out of 10
Wonderful
(10 reviews)
  • Hill view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a nightstand, and a window with curtains.

Standard Room, 1 King Bed

7.6 out of 10
Good
(16 reviews)
  • Hill view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room (with Twin Beds)

A hotel room with a minibar, a bed, a nightstand, and a hanging robe.

Standard Room (with Twin Beds)

9.0 out of 10
Wonderful
(2 reviews)
  • Hill view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room (1 King Bed and & 1 Bunk Bed)

A hotel room with two beds, a desk, a television, and a ceiling fan.

Family Room (1 King Bed and & 1 Bunk Bed)

  • Hill view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Family Room (4 bunk beds)

A room with bunk beds, a desk, a chair, and a window with curtains.

Family Room (4 bunk beds)

7.8 out of 10
Good
(9 reviews)
  • Hill view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Bunk Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Duplex)

A hotel room with a large bed, a nightstand, a lamp, a framed picture on the wall, and a bathroom with a glass door.

Suite, 1 King Bed (Duplex)

  • Hill view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed

  • Hill view
  • 4 bedrooms
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Superior, 1 King Bed and 1 Single Bed

Family Superior, 1 King Bed and 1 Single Bed | In-room safe, desk, laptop workspace, blackout drapes

Family Superior, 1 King Bed and 1 Single Bed

  • Hill view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Attic room with King Size Bed - No view

Attic room with King Size Bed - No view | In-room safe, desk, laptop workspace, blackout drapes

Attic room with King Size Bed - No view

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Attic room with Twin Beds - No view

A hotel room with two beds, a desk with a lamp, a chair, a ceiling fan, and a painting on the wall.

Attic room with Twin Beds - No view

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Presidential Suite, 1 Double Bed (French Village View)

A hotel room with a bed, a desk, a chair, a TV, and a brick wall.

Presidential Suite, 1 Double Bed (French Village View)

  • Hill view
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite, Multiple Beds

A living room with a purple sofa, a grey sofa, a round wooden coffee table with a magazine and a bottle of wine, and a television on a wooden stand.

Family Suite, Multiple Beds

  • Hill view
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Da Nang Municipality

Located in Ba Na, Mercure Danang French Village Bana Hills is adjacent to Sun World Ba Na Hills and a short stroll from Golden Bridge. This 4-star hotel welcomes guests with 461 rooms and conveniences like an indoor pool, free in-room WiFi, and free valet parking.

What's nearby

  • Sun World Ba Na Hills - 1 min walk - 0.0 miles
  • Linh Ung - Ba Na Pagoda - 15 min walk - 0.8 miles
  • Golden Bridge - 7 min drive - 0.7 miles
  • Ba Na Hills - 49 min drive - 12.6 miles
  • Ba Na Hills Cable Car - 49 min drive - 12.4 miles

Getting around

  • Ga Thanh Khe Station - 41 min drive
  • Da Nang Intl. Airport (DAD) - 74 min drive

Restaurants

  • ‪Beer Plaza - ‬17 min walk
  • ‪Starbucks - ‬28 min drive
  • Starbucks
  • ‪Funicular - ‬1 min walk
  • ‪La Taverne Bar - ‬15 min walk

About this property

Mercure Danang French Village Bana Hills

Mercure Danang French Village Bana Hills features an indoor pool, a children's pool, and a gym. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and meeting rooms.
Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers, designer toiletries, and slippers. Other standard amenities include electric kettles, ceiling fans, and safes. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 40 km
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 350,000 for adults and VND 175,000 for children
  • 3 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cafe Postal
  • L'Etable
  • La Crique
  • Le Grenier
  • Maison Du Roi

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool
  • Library
  • Mini golf
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • 7 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 2016
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must arrange transfers via cable car (surcharge) to the property, which is located at the top of a hill. To guarantee transfers, guests must contact the property immediately after booking.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 350000 for adults and VND 175000 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hoa Vang
Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hoa Vang
Hotel Mercure Danang French Village Bana Hills Hoa Vang
Hoa Vang Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hotel
Hotel Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Da Nang
Mercure Danang French Village Bana Hills Hotel Da Nang

Frequently asked questions

Is free cancellation available at Mercure Danang French Village Bana Hills?

Mercure Danang French Village Bana Hills provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Danang French Village Bana Hills?

As of Sep 3, 2026, prices found for a 1-night stay for 2 adults at Mercure Danang French Village Bana Hills on Sep 22, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Mercure Danang French Village Bana Hills?

This hotel is situated in Ba Na, just steps from Sun World Ba Na Hills. Golden Bridge is within a walking distance of 0.7 mi.

Is there parking available at Mercure Danang French Village Bana Hills?

Yes, valet and self parking are offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Does Mercure Danang French Village Bana Hills have a casino?

No, Mercure Danang French Village Bana Hills doesn't have a casino.

Will I find an indoor pool at Mercure Danang French Village Bana Hills?

Yes, this hotel has an indoor pool.

Is Mercure Danang French Village Bana Hills good for couples?

There are plenty of amenities for couples at this hotel, including 5 restaurants, an indoor pool, and couples/private dining.

Does Mercure Danang French Village Bana Hills have a hot tub?

No, but this hotel does have a sauna.

Does Mercure Danang French Village Bana Hills have a restaurant with a breakfast menu?

Yes, Mercure Danang French Village Bana Hills has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mercure Danang French Village Bana Hills allow pets to stay free of charge?

No, pets and service animals aren't allowed at Mercure Danang French Village Bana Hills.

Does Mercure Danang French Village Bana Hills have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Mercure Danang French Village Bana Hills?

The closest major airport to Mercure Danang French Village Bana Hills is Da Nang Intl. Airport (DAD), which is 22.7 mi away (74 minutes by car).

Are there rooms with balconies at Mercure Danang French Village Bana Hills?

No, there aren't any guestrooms at Mercure Danang French Village Bana Hills that offer a balcony.

Mercure Danang French Village Bana Hills Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 450 out of 1000 reviews
Rating 8 - Good. 294 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 57 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Sandy

Liked: Staff & service
I like the staff, I don’t like the food
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Michael

Liked: Amenities
When you’re arriving to the hotel , after getting off the cable car, there was no one to assist with bags. We had to wheel many luggage’s from the cable car to the lobby. The path had some cobblestone so this was a little tough. Especially since we didn’t know where to go right away.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

william

Disliked: Staff & service, amenities, property conditions & facilities
Stayed two nights what a mistake very expensive for Vietnam. They charge a high price with almost no amenities. Food is not good and way over priced for Vietnam. Service almost none existent you are held hostage in the property once park closes around 6pm till it opens the next day 6-7 am. They over charge you for everything water,food,etc. what I found pretty ridiculous from the start at checking you pay for cable car access to the hotel which is at the top of the mountain after being booked at the hotel so if you don’t pay you can’t get there pretty scamming if you ask me. I never go back. The park is impressive and worth a day visit maybe a one night stay once.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator did not cool and they came to replace it and the new one did not coole ither. The air con did not cool either, we were there 3 days and it went from 21 C to 19 C We had it set at 16 C When we called the front desk there was a language barrier that was frustrating ,not that they did not want to help it was the language.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Bounsana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Update: I appreciate the update from the hotel. I agree that room expectations should be communicated more clearly—especially since our room was located in the “basement” and required additional, unexplained steps to manage the temperature. That said, I value the hotel’s response and commitment to ongoing improvement. The staff, from the hotel to the restaurants, have been excellent. A special thanks goes to the team for helping my son recover his newly lost Galaxy phone—kudos for that! While I was able to cool the room by opening the door for a while, the portable unit provided did not have an AC function and wasn’t effective. I did call the lobby and was told someone would come to assist, but unfortunately no one arrived. Overall, I’ll overlook this for now given the staff’s efforts and hospitality, but clearer communication and more effective room temperature solutions would make the experience even better. Original review: Probably the worst hotel stay I’ve experienced. They advertise 4 stars and charge accordingly, but the room felt closer to 2 stars. The biggest issue was the heat—no HVAC controls, just outdated standalone heater and AC units. We had to call for service in the middle of the night because the room overheated. On top of that, our ‘family room with Mountain View’ was on the ground floor right along the pathway. There was no real balcony and absolutely no view unless you stepped out onto the path to find one. Definitely not a place I’d return to.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, immaculate. It was clean, had all the amenities you could want and the staff was very kind and helpful. The breakdown buffet included with the room was top notch. Even though I'm vegan, there was more than enough to choose from.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nydia

Liked: Cleanliness
Very straightforward, crowded but moved faster during the checkin. Employees were very helpful and the golden hand and the French Village is beautiful!!!!
Stayed 1 night in May 2026
Verified review

6/10 Okay

Diem

Liked: Staff & service
Pros: We enjoyed a peaceful, breezy night in the beautifully recreated French village. The check-in process was seamless, and the discount on the cable car tickets was a nice perk. Cons: It was disappointing, it felt more like a basic dormitory than a 4-star resort. Our room was cramped with four bunk beds, a desk, and a chair. There were no outlets near the bathroom mirror for a hair dryer, so I had to use the outlet by the tea kettle instead, and there was no proper mirror nearby while drying or styling hair, which was inconvenient. Although, the hotel provided a portable fan to help regulate the AC temperature, the food was consistently mediocre across all venues, and the village completely shuts down after 9 PM. Unless you are desperate for the "quiet" hours, a day trip is a much better value.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent everything was perfect
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, especially at night, the lights brought it to life, a night stay is a definite must.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Nuntinee

Liked: Cleanliness
Awesome
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Mimi

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We paid extra for the suite but overall was just an okay stay. There are no controls for the AC and the room stayed hot. Lobby was very dated and smelled like a bathroom. Rooms need updating and I don’t think I would book this room again.
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Cuong

Disliked: Amenities, property conditions & facilities
Great breakfast buffet. Bellboys are great. Thats all for the price I paid. Room need to be remodeled. Too dusty underneath the bed, so many things break in the room. There are only 3 lines for check-in before cable car while there are groups of tourists to handle, took 40’ in line for a line of 3. And another room check when arrived, too many steps
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Jhara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one of the most stressful hotel experiences here, and what made it worse was how poorly the situation was handled. On our first night, we were assigned two rooms: 3205 and 3112. Room 3205 was perfectly fine, but when we went to access Room 3112, the key card did not work. Moments later, a guest opened the door from inside and informed us that they were currently staying in that room. This means the hotel assigned us a room that was already occupied, which is a serious breach of privacy and security. We immediately returned to the front desk to report the issue. Instead of resolving it promptly, we were asked to wait around 20 minutes while they “looked for a room,” eventually giving us a different one (3118). No apology was given at that time. The next day, when we requested our key for the second night, the situation escalated further. A manager confronted us and attempted to show us footage of Room 3118 to “prove” that it was not occupied—completely missing the point. Our issue was never with 3118, but with the original room 3112 that they assigned to us. Despite explaining this clearly, the manager insisted that we must have misread the key card, which is simply not true. It was clearly labeled 3112, and we would not have encountered another guest otherwise. What is most disappointing is the complete lack of accountability. Not only was there a serious operational mistake, but the staff chose to shift the blame onto us rather than acknowledge the error or offer
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

ANNABELLE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one of the most stressful hotel experiences here, and what made it worse was how poorly the situation was handled. On our first night, we were assigned two rooms: 3205 and 3112. Room 3205 was perfectly fine, but when we went to access Room 3112, the key card did not work. Moments later, a guest opened the door from inside and informed us that they were currently staying in that room. This means the hotel assigned us a room that was already occupied, which is a serious breach of privacy and security. We immediately returned to the front desk to report the issue. Instead of resolving it promptly, we were asked to wait around 20 minutes while they “looked for a room,” eventually giving us a different one (3118). No apology was given at that time. The next day, when we requested our key for the second night, the situation escalated further. A manager confronted us and attempted to show us footage of Room 3118 to “prove” that it was not occupied—completely missing the point. Our issue was never with 3118, but with the original room 3112 that they assigned to us. Despite explaining this clearly, the manager insisted that we must have misread the key card, which is simply not true. It was clearly labeled 3112, and we would not have encountered another guest otherwise. What is most disappointing is the complete lack of accountability. Not only was there a serious operational mistake, but the staff chose to shift the blame onto us rather than acknowledge the error or offer
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Staff was so helpful. Full of recommendations of things to go see and do. Location was perfect to see the night market. Breakfast was beyond delish.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Kendi

THE ROOM WAS TO HOT. IT WAS A SET TEMP AND GUESTS COULD NOT CHANGE THE TEMP TO THERI LIKING
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Hari

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

MERCY

Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Karen A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff was nice. Room was good although kinda expensive compared to all the other stays we had in Vietnam.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kevin

Stayed 1 night in Mar 2026
Verified review

4/10 Poor

MICHELLE

Disliked: Cleanliness
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL BEFORE READING. This is a review from a Da Nang Local who has stayed in this hotel 5 times. Everytime, it gets worse. But this was the worst by FAR. What you see on Hotels.com is super-outdated, and a bait and switch. Some rooms are NOT in the main hotel but a ghost hotel about a half-a-mile away with ZERO staff and a designated breakfast area that is 2/10 compared to what is offered in the main hotel. The Family rooms, specifically, are totally different from what you see, dirty, old, and without AC you control. The ways are stained with who knows what. NO COUCH. It's as if you are literally in a temporary prison holding cell...for $300 USD. REFUSE to eat in the "other" breakfast hall. Go to the main hotel and eat there. The selection is x5 as good and the atmposphere is x20 what youll find in this military mess hall they set up. Shame on Mercure for being this greedy. Sold out all year and ZERO upgrades? No staff? No communication? This should feel like a 5-star hotel for the $ spent/and made, but instead it is quite literally one of the worst hotels in all of Da Nang. I would skip Ba Na Hills altogether, as it has gone way downhill...but if you MUST go, NEVER stay here.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Cuong

Liked: Staff & service
Very high prices for outdated room and fee for cable car to get up there!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place. A full fantasyland in the clouds. Plenty of food options. Lots of walking areas with beautiful landscape. The staff was incredible, especially the Bellboys luggage service. They work incredibly hard to help the guests.
Stayed 3 nights in Mar 2026