The customer service was not good.
I booked, the check in time said 4pm, check out 10am.
We got to the property and there was a sign on the door said check in closes at 10pm.
Looked on the booking and the fine print at the bottom said check in ends at 11.
We got there and couldn’t check in, we had to go book another hotel 45mins away. They wouldn’t give any refund at all. Terrible experience. We didn’t stay, their rules are so unclear and no budging. They just took the money and told us too bad. Don’t stay here. Lots of other places.