4/10 Poor
Nickey
Oct 12, 2025
Disliked: Staff & service, amenities
At checking the CSR states there is a deposit and scan my credit card and I get alerts on my phone saying it went through. CSR says it didn’t and reran my card. CSR runs card again successful on my end but also on his. I proceed to my room ready to relax and watch tv. Turn on tv can’t get the default channel to change. I call front desk I’m told he will be up in 25-30 mins we’ll 45 mins later he shows up with about 8 different remotes and finally finds one that could get pass the default channel. Day 2 I check my credit card and sure enough I was pre charged twice for the deposit. I ahead to front desk show them. This CSR proceeds to say he can’t do anything about it right but wrote my name on a piece of paper. I leave for most of the day and go to my room both keys not working. Go to front desk to ask why the CSR takes my cards and reactivate them and simply says “they work now” no explanation to why or not sorry for inconvenience nothing. The next day again leave for most of day to come back to the keys not working. But not only mine but 2 other customers lock out. This time I ask for a manager to get an answer but this CSR said that putting to close or next to phone will deactivate them. I tell him my second card was in my purse in my wallet. Never been at a hotel that keys supposedly deactivated all the time with multiple people. Which if the phone closeness is the true reason then the hotel should tell customers at check-in. Two after stay I’m charged for 1 deposit
Nickey
Stayed 3 nights in Oct 2025