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The Ritz-Carlton, Chengdu

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Photo gallery for The Ritz-Carlton, Chengdu

A spa area with a large window offering a city view, a marble bathtub, and a towel rack.
Creator video - submitted by Agnes Kumala
A spacious living room with a city view, a television, and a red minibar.
A modern restaurant with high ceilings, large windows, and a city view.
A hotel room with a large bed, a desk, a chair, a small table, a mirror, and a view of the city.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
269 Shuncheng Ave, Qingyang District, Chengdu, Sichuan, 610017
  • Place, Tianfu Square
    ‪11 min walk‬
  • Place, Wenshu Monastery
    ‪18 min walk‬
  • Place, Taikoo Li Shopping Center
    ‪2 min drive‬
  • Airport, Chengdu (CTU-Shuangliu Intl.)
    ‪18 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Club Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a view of the cityscape through large windows.

Club Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a chair, a television, and a view of the cityscape through large windows.

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, City View

A hotel room with a large bed, a desk, a chair, a TV, a window with a city view, and a decorative wall panel.

Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a view of the cityscape through large windows.

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Club Suite, 1 Bedroom

A hotel room with a large bed, a desk, a chair, a TV, a window with a city view, and a decorative wall panel.

Club Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1044 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Club Room, 2 Double Beds

A hotel room with a large bed, a desk, a television, and a view of the cityscape.

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 2 Double Beds

A hotel room with a large bed, a desk, a television, and a view of the cityscape.

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 2 Double Beds, City View

A hotel room with a large bed, a desk, a television, and a view of the cityscape.

Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Club Room, 1 King Bed (View)

A hotel room with a large bed, a desk with a chair, a television, and a view of the cityscape through large windows.

Club Room, 1 King Bed (View)

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Club Room, 2 Double Beds (View)

A hotel room with a large bed, a desk, a television, and a view of the cityscape.

Club Room, 2 Double Beds (View)

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 2 Double Beds (View)

A hotel room with a large bed, a desk, a television, and a view of the cityscape.

Room, 2 Double Beds (View)

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 1 King Bed (View)

A hotel room with a large bed, a desk with a chair, a television, and a view of the cityscape through large windows.

Room, 1 King Bed (View)

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a sitting area with a chair and a small table, a nightstand with a lamp, and a view of the city through large windows.

Suite, 1 Bedroom

  • City view
  • 1044 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free wired internet

View all photos for Club Suite, 1 Bedroom

A hotel room with a large bed, a television, a desk, and a view of the cityscape.

Club Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

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About the neighborhood

Chengdu

Located in Chengdu City Centre, The Ritz-Carlton, Chengdu is a leisurely stroll from popular sights such as Tianfu Square and Sichuan Museum of Science and Technology. This 5-star hotel has 350 rooms and welcomes guests with 5 restaurants, a full-service spa, and an indoor pool. It's connected to a shopping center in central Chengdu and also close to Wenshu Monastery and Wide and Narrow Alleys.

What's nearby

  • Donghuamen Archaeological Site - 8 min walk - 0.5 miles
  • Tianfu Square - 11 min walk - 0.6 miles
  • Wenshu Monastery - 18 min walk - 1.0 mile
  • Taikoo Li Shopping Center - 2 min drive - 1.3 miles
  • Wide and Narrow Alleys - 2 min drive - 1.3 miles

Getting around

  • Chengdu Railway Station - 5 min drive
  • Luomashi Station - 16 min walk
  • Shuangliu Intl. Airport (CTU) - 30 min drive

Restaurants

  • ‪Social - ‬5 min walk
  • ‪小谭豆花 Xiaotan Douhua - ‬5 min walk
  • ‪Starbucks Reserve 星巴克臻选 - ‬7 min walk
  • ‪Club Lounge - ‬14 min walk
  • ‪星巴克 - ‬9 min walk

About this property

The Ritz-Carlton, Chengdu

At The Ritz-Carlton, Chengdu, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 258 to 258 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • FLAIR
  • Li Xuan
  • SPICES
  • The Lobby Lounge
  • Ting Restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (18,464 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 41 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 21 2026 to September 25 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CNY 350.0 per night
  • Free cribs/infant beds are available

Property payment types

American ExpressJCB InternationalMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 258 to 258 per person
  • Rollaway bed fee: CNY 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Alipay and WeChat Pay.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 6:30 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Chengdu Ritz-carlton
Ritz-carlton Chengdu
Ritz-carlton Hotel Chengdu
Ritz-Carlton Chengdu Hotel
The Ritz carlton Chengdu
The Ritz Carlton, Chengdu
The Ritz-Carlton, Chengdu Hotel
The Ritz-Carlton, Chengdu Chengdu
The Ritz-Carlton, Chengdu Hotel Chengdu

Frequently asked questions

Is free cancellation available at The Ritz-Carlton, Chengdu?

The Ritz-Carlton, Chengdu provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Ritz-Carlton, Chengdu?

As of Sep 22, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Chengdu on Sep 23, 2026 start from $143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around The Ritz-Carlton, Chengdu?

This hotel is situated in Chengdu City Centre, just steps from Donghuamen Archaeological Site. You'll also find Tianfu Square and Sichuan Museum of Science and Technology less than a mile away.

Is there a spa available at The Ritz-Carlton, Chengdu?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and couples treatments.

Does The Ritz-Carlton, Chengdu feature a casino on the premises?

No, The Ritz-Carlton, Chengdu doesn't have a casino.

Will I find an indoor pool at The Ritz-Carlton, Chengdu?

Yes, this hotel has an indoor pool. Guests have pool access between 6:30 AM and 10:30 PM. Note though that pool facilities will be unavailable from September 21 2026 until September 25 2026 (subject to change).

Does The Ritz-Carlton, Chengdu feature a restaurant that includes a breakfast menu?

Yes, The Ritz-Carlton, Chengdu has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will The Ritz-Carlton, Chengdu allow pets to stay free of charge?

No, pets aren't allowed at The Ritz-Carlton, Chengdu though service animals are welcome.

How close is the airport from The Ritz-Carlton, Chengdu?

The closest major airport to The Ritz-Carlton, Chengdu is Shuangliu Intl. Airport (CTU), which is 12.1 mi away (30 minutes by car).

Does The Ritz-Carlton, Chengdu host weddings?

If wedding bells are in your future, take advantage of the wedding venue at The Ritz-Carlton, Chengdu.

The Ritz-Carlton, Chengdu Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 398 out of 474 reviews
Rating 8 - Good. 51 out of 474 reviews
Rating 6 - Okay. 21 out of 474 reviews
Rating 4 - Poor. 2 out of 474 reviews
Rating 2 - Terrible. 2 out of 474 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb room and service. The breakfast buffet is absolutely amazing.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, comfort and location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

CHANGBING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Songjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family (5 in total) stayed in two rooms here for 5 nights. We really enjoyed the experience. The staff were very friendly and helpful, especially Mr. Luca Spatafora, who provided personalized support throughout our stay. I highly recommend this hotel!
Stayed 5 nights in May 2026
Verified review

8/10 Good

ROCIO REYES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great help from Luca to show us the highlights near the hotel and also from concierge team as they organized a day tour for us. Restaurant Li Xuan is a must!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ritz Carlton Chengdu is the top notch hotel to stay at. Situated conveniently near Chunxi Road and the main tourists attractions. The staff Sam Tung was the star of the hotel. His professionalism and warmth in welcoming us to not just the hotel, but to Chengdu as a whole.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay. Friendly staff, nice amenities, good location. This one has it all!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful . Special thanks to Ms Carol Liu at the restaurant for her exceptional hospitality and help during our stay . Chinese restaurant at the hotel is excellent with delicate dishes .
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

RONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay. Highly recommended.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Dongshu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and quite. Staffs are very helpful. Location is very convenient, walking distance to local restaurants and shopping malls.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Centrally located
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

SHU YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Chuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Nitin

Liked: Cleanliness, staff & service, amenities
Staff excellent. Air cons weren’t working well, but were fixed very quickly. Rooms were nice a clean. Good stay.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Krisada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but quite far from shopping areas.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Amy Kai Wa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth a try their breakfast. Friendly and attentive staff, hotel in city centre and easy to get to everywhere, will pick the same hotel when I come back to Chengdu next time
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Evan

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, clean hotel and great amenities
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Level of service was very high, particularly my concierge Cherry who arranged everything from dinner reservations to a free hotel shuttle to the panda center. Multiple staff members greeted me by name in the hallway. I enjoyed my stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay from start to end. Rooms were comfortable, clean and quiet and the staff were very attentive. 10/10 experience
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ryland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property and top-tier staff. Thank you to our magnificent concierge staff, including Cherry and Daisy.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Lena

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room and excellent staff who were incredibly hospitable and helpful. Ventilation on non-smoking floors can be improved as cigarette smells could still be detected, although this was less pronounced inside the room itself.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

DEANMARTYN

Liked: Cleanliness, amenities, property conditions & facilities
Room was great, staff were great, even left little notes thanking me for my stay. Ritz carlton is the only hotel I will stay at in Chengdu
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Rich

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great service!
Stayed 3 nights in Nov 2025