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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Daily continental breakfast (GBP 8.50 per person)
Exterior
Standard Room, 2 Twin Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Business services
  • Bar

Explore the area

View in a map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪11 min walk‬
  • Place, Shell Grotto
    ‪6 min drive‬
  • Place, Principality Stadium
    ‪28 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(54 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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About the neighborhood

Pontypool

Located in Pontymoile within a short walk of Pontypool Park, Best Western Pontypool Metro Hotel is within a mile (2 km) of Shell Grotto. This 53-room, 3-star hotel has a bar/lounge along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Pontypool Park - 11 min walk - 0.6 miles
  • Shell Grotto - 6 min drive - 1.3 miles
  • Brecon Beacons National Park - 16 min drive - 13.4 miles
  • Principality Stadium - 28 min drive - 23.4 miles
  • Cardiff Bay - 29 min drive - 23.6 miles

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Iestyn’s Fish Bar - ‬3 min drive
  • ‪Harvester - ‬5 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel in Pontypool with a 24-hour front desk and a coffee shop
At Best Western Pontypool Metro Hotel, guests have access to free WiFi in public areas, a computer station, and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a porter/bellhop, a garden, and a TV in a common area.
Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

What's there to see close to Best Western Pontypool Metro Hotel?

This hotel is situated in Pontymoile within a short 14-minute walk of Pontypool Park. You'll also find Shell Grotto and G-Force Karting within a short drive.

Is there parking available at Best Western Pontypool Metro Hotel?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking, electric car charging, and RV/bus/truck parking are also available.

Does Best Western Pontypool Metro Hotel have a casino?

No, Best Western Pontypool Metro Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Pontypool Metro Hotel?

No, there is no indoor pool at this hotel.

Is Best Western Pontypool Metro Hotel a good place to stay for couples?

Couples will appreciate amenities like a bar, a café, and concierge services at this hotel.

Does Best Western Pontypool Metro Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Best Western Pontypool Metro Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Pontypool Metro Hotel serves continental breakfast for a surcharge each morning at Starbucks.

Will Best Western Pontypool Metro Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Pontypool Metro Hotel though service animals are welcome.

Does Best Western Pontypool Metro Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western Pontypool Metro Hotel?

The closest major airport to Best Western Pontypool Metro Hotel is Cardiff International Airport (CWL), which is about 24.5 mi away. Another top airport is Bristol International Airport (BRS), which is around 25.2 mi away.

Are there rooms with balconies at Best Western Pontypool Metro Hotel?

No, there aren't any guestrooms with balconies at Best Western Pontypool Metro Hotel.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1001 reviews
Rating 8 - Good. 353 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff friendly and helpful
Stayed 3 nights in Sep 2025

6/10 Okay

Peter

Liked: Staff & service
Easy access from main road
Stayed 1 night in Sep 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conveniently situated and comfortable

We had a lovely stay at this hotel. It was conveniently situated for our needs. There is no lift so if you struggle with stairs or mobility you may need to request a ground floor room
Stayed 2 nights in Sep 2025

6/10 Okay

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Done one
Stayed 1 night in Sep 2025

2/10 Terrible

Mark

Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Stayed 1 night in Sep 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and the room was very clean. The shower was great one more grab bar would be really helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Cavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Sep 2025

8/10 Good

Ben

Stayed 2 nights in Aug 2025

6/10 Okay

stephen, Uttoxeter

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was fine, though I found the bed badly affected my back
Stayed 1 night in Aug 2025

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - friendly staff and well priced
Stayed 1 night in Aug 2025

6/10 Okay

Darren

Business traveler
Poor evening meal Menu, un-professionally dressed staff, lost in the 80's
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Provided fan.
Stayed 1 night in Aug 2025

10/10 Excellent

Gilly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for our needs.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jacqueline

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Francis

Stayed 1 night in Jul 2025

10/10 Excellent

Willuam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay & welcoming reception area.

Lovely over night stay enroute to Porthcawl for the Golf. Smart hotel in good location. Breakfast available but with Greggs & McDonald’s next door had a few options. No air conditioning- so it it was a hot night not sure how the room would feel as if you opened window it was noisy from road but the room had a fan. Nice place to stopover or stay longer if exploring the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great facilities the room. Several mirrors, draws as well as wardrobe with plenty of hangers. Spare pillows, a room fan, hairdryer, luggage rack . . I was very pleased The breakfast was unexpected too. A lovely lobby with comfy chairs and dining tables, with a very good range of continental and some hot items. Buffet style so pleanty!. The staff were lovely at checkin & breakfast. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Iona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Stayed 3 nights in Jul 2025

8/10 Good

Sarah

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

No air conditioning

No air conditioning even it said the hotel is air conditioned.
Stayed 1 night in Jul 2025

6/10 Okay

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ricky

Stayed 1 night in Jul 2025