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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Standard Room, 2 Twin Beds, Accessible, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board
Food and drink
Family Room, 1 Double Bed, Non Smoking | Bathroom | Eco-friendly toiletries, hair dryer, towels
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪11 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

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Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(35 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Family Room

  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Pontypool

Located in Pontymoile within a short walk of Pontypool Park, Best Western Pontypool Metro Hotel is within a mile (2 km) of Shell Grotto. This 53-room, 3-star hotel has free in-room WiFi along with free self parking and a 24-hour business center.

What's nearby

  • Pontypool Park - 11 min walk - 0.6 miles
  • Llanfrechfa Grange Hospital - 6 min drive - 4.9 miles
  • Celtic Manor Resort Golf Club - 13 min drive - 12.0 miles
  • International Convention Centre Wales - 13 min drive - 12.0 miles
  • Big Pit National Coal Museum - 18 min drive - 8.7 miles

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel in Pontypool with a 24-hour business center and a 24-hour front desk
Best Western Pontypool Metro Hotel features free WiFi in public areas, a 24-hour business center, and a computer station. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include laundry facilities, a garden, and a vending machine.
Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are also standard.

Languages

English, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

What's there to see close to Best Western Pontypool Metro Hotel?

This hotel is situated in Pontymoile within a short 14-minute walk of Pontypool Park. You'll also find Shell Grotto and Grosmont Castle within a short drive.

Is parking available on site at Best Western Pontypool Metro Hotel?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking, electric car charging, and RV/bus/truck parking are also available.

Does Best Western Pontypool Metro Hotel have a casino?

No, Best Western Pontypool Metro Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Pontypool Metro Hotel?

No, there is no indoor pool at this hotel.

Is Best Western Pontypool Metro Hotel a good place to stay for couples?

Couples will appreciate amenities like a bar, a café, and concierge services at this hotel.

Are there hot tubs at Best Western Pontypool Metro Hotel?

No, there isn't a spa tub at this hotel.

Does Best Western Pontypool Metro Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Pontypool Metro Hotel serves continental breakfast for a surcharge each morning at Lounge Area.

Will Best Western Pontypool Metro Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Pontypool Metro Hotel though service animals are welcome.

Does Best Western Pontypool Metro Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western Pontypool Metro Hotel?

The closest major airport to Best Western Pontypool Metro Hotel is Cardiff International Airport (CWL), which is about 24.5 mi away. Another top airport is Bristol International Airport (BRS), which is around 25.2 mi away.

Can I book a room with a balcony at Best Western Pontypool Metro Hotel?

No, you won't find guestrooms with balconies at Best Western Pontypool Metro Hotel.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1003 reviews
Rating 8 - Good. 362 out of 1003 reviews
Rating 6 - Okay. 59 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Major fast food outlets available close buy
Stayed 3 nights in Mar 2025

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dining area, not very well signposted to find.
Stayed 1 night in Mar 2025

6/10 Okay

John

Stayed 1 night in Feb 2025

8/10 Good

Andrew, Coventry

Stayed 3 nights in Feb 2025

10/10 Excellent

zoe

Stayed 2 nights in Mar 2025

8/10 Good

Chona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Petrol station, KFC and Maccies. Mostly quiet unless people comes and goes.
Stayed 1 night in Mar 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to other travelers
Stayed 2 nights in Mar 2025

8/10 Good

Ysanne

Liked: Cleanliness, staff & service, property conditions & facilities
We didnt stay long from 10pm until 4am so just overnight quite literally. However the rooms were very clean and spacious, bed very comfortable and the shower/bathroom clean and well serviced .
Stayed 1 night in Mar 2025

10/10 Excellent

QUAMDEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Log

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean & tidy, with helpful staff. There is a car park security barrier and cameras which is reassuring when you have a work vehicle parked there.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ethan

Traveled with group
Really lovely Hotel stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2025

8/10 Good

Tasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet for a hotel, bar the door into the lobby which seemed to slam with some people coming in. Any issue resolved quickly. Couldn’t get hot water to the basin, but in the end figured you turn the mixer tap to the left and on fully for a few minutes or had to use a glass from the bath tap. Bath tap seemed to have oil in as bath was getting a ring of black when filling it. But overall good budget hotel, basic amenities, but close to eateries including KFC, McDonalds and Harvester. Breakfast was alright and convenient. Just off the main roads so good to get to Newport and Cardiff etc.
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, friendly staff and rooms were of a very high standard. Would stay again if in the area.
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money
Stayed 2 nights in Feb 2025

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great budget hotel, chose because it stated EV charging - which was £30 connection fee and a slow destination charger so same cost weather it put 200 miles in or 30. Breakfast was a very small buffet but ok, rooms were clean and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Glen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual

Great stay , lovely place
Stayed 2 nights in Feb 2025

4/10 Poor

Dr Mohamed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Nicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find once we came off M4. This is our second visit here.
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Simple easy check-in , the carpark was secure and well lit which is a bonus The room was clean and tidy bed was comfy
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Continuous disturbance during the night.....

The hotel is clean. Warm and comfortable....Good size car parking.. Friendly check in.... Unfortunately other residents behaviour during the night was very unacceptable..... Banging doors.. Shouting. Screaming.Arguing.... Crying. Loud music... Between 1am and 5.15 am....continuously... .. Amounted to a very bad night's stay....... .
Stayed 1 night in Feb 2025