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Hotel 28

3.0 star property
Hotel with free parking, steps from Mercado 28
VIP Access

Choose dates to view prices

Photo gallery for Hotel 28

Exterior detail
Sundeck
Poolside bar
Hypo-allergenic bedding, memory foam beds, minibar, in-room safe
Mini-fridge, stovetop, coffee/tea maker, cookware/dishes/utensils

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Kitchen

Explore the area

View in a map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, Cancun Mall
    ‪4 min drive‬
  • Place, Langosta Beach
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Two Bedroom Deluxe Suite

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Studio Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Downtown Cancun, Hotel 28 is adjacent to Mercado 28 with other popular attractions like Cancun Mall within a within a few miles (5 km). This 13-room, 3-star hotel has a poolside bar, an outdoor pool, and free in-room WiFi.

What's nearby

  • Plaza 28 - 6 min walk - 0.4 miles
  • Las Palapas Park - 9 min walk - 0.5 miles
  • Plaza Las Americas - 2 min drive - 1.3 miles
  • Cancun Mall - 4 min drive - 2.0 miles
  • Langosta Beach - 11 min drive - 5.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪Cocktelería El Cejas - ‬2 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk

About this property

Hotel 28

Hotel with free parking, steps from Mercado 28
Guests of Hotel 28 enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for MXN 850 per vehicle.
Guests can expect to find free WiFi and 45-inch Smart TVs with digital channels and Netflix. Climb into the memory foam bed for a pleasant night's sleep. Other amenities include kitchens, stovetops, and minibars.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (9:00 AM - 9:30 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 16
For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

What can I see within easy reach of Hotel 28?

This hotel is situated in Downtown Cancun within a 10-minute walk of Plaza 28 and Mercado 28. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

How much does it cost to stay at Hotel 28?

As of Sep 28, 2025, prices found for a 1-night stay for 2 adults at Hotel 28 on Sep 30, 2025 start from $52.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel 28?

Yes, secured self parking is offered for free at the hotel.

Does Hotel 28 feature a casino on the premises?

No, Hotel 28 doesn't have a casino.

Is there an indoor pool at Hotel 28?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

Is Hotel 28 a good place to stay for couples?

Amenities that appeal to couples at this hotel include a memory foam mattress, a kitchen, and a minibar.

Does Hotel 28 have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel 28 have a restaurant with a breakfast menu?

Hotel 28 offers continental breakfast each morning for a surcharge though there is no restaurant.

Does Hotel 28 allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel 28.

Are there connecting rooms at Hotel 28?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel 28?

The closest major airport to Hotel 28 is Cancun Intl. Airport (CUN), which is 11.2 mi away (26 minutes by car).

Can I book a room with a balcony at Hotel 28?

No, there aren't any guestrooms with balconies at Hotel 28.

Hotel 28 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 54 out of 60 reviews
Rating 8 - Good. 3 out of 60 reviews
Rating 6 - Okay. 1 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property in not the most lovely part of town. Perfectly safe, many amenities nearby. The staff were incredibly helpful and kind, the pool is perfectly lovely. The room was clean, the a/c worked perfectly, my stay was excellent in every way possible. Great valur for money if you don't mind being in a very pedestrian neighborhood.
Stayed 10 nights in Jun 2025

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was very inconvenient. Our flight came in after 6 PM. Therefore, there was nobody at the front desk. The front desk was closed. I went there one time then I had to leave. I came back around because I needed to check in. Finally, the security guard came out and he’s the one that let me in, but it was very inconvenient. I had four minors with me and it was 1 AM
Stayed 1 night in Jun 2025

8/10 Good

Jill

Traveled with partner
Great place to stay if you have an early flight out of the Cancun airport
Stayed 1 night in Jun 2025

10/10 Excellent

Yunus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were polite. The room was clean, spacious, and decorated in a modern style. The air conditioning worked perfectly in both the kitchen and bedroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in May 2025

10/10 Excellent

LEONIDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.
Stayed 1 night in May 2025

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.
Stayed 4 nights in May 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!
Stayed 1 night in May 2025

10/10 Excellent

Ezdemmienes Kosh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, todo muy limpio y nuevo. Buena atención
Stayed 1 night in Jun 2025

10/10 Excellent

gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo amabilidad y todos nuevo
Stayed 2 nights in Jun 2025

10/10 Excellent

CYNTHIA ELIZABETH HERNANDEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fué de lo mejor, las habitaciones muy amplias y limpias. Todo muy cómodo y lindo
Stayed 1 night in Jun 2025

10/10 Excellent

Nixon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente, ubicación, todo nuevo, limpio y bonito, cuenta con una linda alberca, y televisores smart TV en cada recámara, la atención 10/10 desde que entras al lugar, desde la recepción, hasta el personal de bar, el encargado del hotel muy amable, volveré pronto
Stayed 1 night in May 2025

10/10 Excellent

MARIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESTANCIA PLACENTERA

Stayed 3 nights in May 2025

10/10 Excellent

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Amenities
Un excelente sitio para descansar, el personal son extraordinarioa por eso no pongo nombres porque todos son buenísimos, los felicito son un gran equipo. Gracias por todas sus atenciones. Espero verlos pronto.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, súper cómodo y el precio muy bueno, lo recomiendo ampliamente
Stayed 2 nights in Apr 2025

10/10 Excellent

Keyla Getzel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy linda y todo es nuevo, son atentos y sobretodo amables lo recomiendo ampliamente
Stayed 1 night in Apr 2025

10/10 Excellent

Keyla Getzel

Excelente todo me encantó mucho, el hotel es nuevo y el servicio y ambiente muy bien
Stayed 1 night in Apr 2025

10/10 Excellent

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia en el Hotel

Es un hotel MUY seguro, limpio y cuenta con lo necesario. Muy cercano de tiendas, mercado, farmacias. Lo recomiendo mucho, el personal fue amable y los costos accesibles. Pd. En el mercado, fuimos estafados por la gente que tiene un local de venta de paquetes turísticos, tengan cuidado. No contraten con ellos.
Stayed 2 nights in Apr 2025