Holiday Inn Bucaramanga Cacique by IHG

3.5 star property
Family-friendly hotel with 2 restaurants connected to a shopping center in Bucaramanga

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Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Enjoy breathtaking views of the city from our rooftop infinity pool.
Enjoy a drink at the bar, surrounded by comfortable seating and a view of the outdoors.
Enjoy meals in the dining area with a city view through large windows.
Relax in a spacious room with a large bed, stone accent wall, and city view.
Enjoy the city view from the comfort of this stylish living room with a sofa, coffee table, and desk.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Parking included
  • Gym

Explore the area

View in a map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Cacique Shopping Mall
    ‪1 min walk‬
  • Cabecera Shopping Mall
    ‪2 min drive‬
  • Clínica Foscal Internacional
    ‪4 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪16 min drive‬

Room options

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 316 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom (Walk-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 436 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(26 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bucaramanga

Located in Sotomayor, Holiday Inn Bucaramanga Cacique by IHG is adjacent to Cacique Shopping Mall and within a mile (2 km) of La Flora Ecological Park. This 190-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour gym. Located centrally in Bucaramanga, it's connected to a shopping center and also close to University of Santander and Cabecera Shopping Mall.

What's nearby

  • Cacique Shopping Mall - 1 min walk - 0.0 miles
  • Cabecera Shopping Mall - 2 min drive - 1.1 miles
  • Cardiovascular Foundation of Colombia - 4 min drive - 2.4 miles
  • Canaveral Mall - 4 min drive - 2.5 miles
  • Clínica Foscal Internacional - 4 min drive - 2.8 miles

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 33 min drive

Restaurants

  • ‪Crepes & Waffles - ‬1 min walk
  • ‪Mis Carnes Parrilla - Bucaramanga - ‬1 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Maki - ‬2 min walk
  • ‪Chiflas CC El Cacique - ‬1 min walk

About this property

Holiday Inn Bucaramanga Cacique by IHG

Family-friendly hotel with 2 restaurants connected to a shopping center in Bucaramanga
Guests of Holiday Inn Bucaramanga Cacique by IHG enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for COP 40000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Other amenities at this spa hotel include a 24-hour gym, a steam room, and free WiFi in public areas.
TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, coffee makers, and free newspapers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1622 Restaurant
  • Bucayba GastroBar
  • Piatti dal Cielo

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4,176 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-4:00 AM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Frequently asked questions

Is free cancellation available at Holiday Inn Bucaramanga Cacique by IHG?

Holiday Inn Bucaramanga Cacique by IHG provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do within easy reach of Holiday Inn Bucaramanga Cacique by IHG?

This hotel is situated in Sotomayor, just steps from Cacique Shopping Mall. You'll also find Cabecera Shopping Mall and Megamall Shopping Center within a short drive.

Is parking available on site at Holiday Inn Bucaramanga Cacique by IHG?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Holiday Inn Bucaramanga Cacique by IHG?

Sol & Vida is the hotel's full-service spa and services include massages.

Does Holiday Inn Bucaramanga Cacique by IHG feature a casino?

No, Holiday Inn Bucaramanga Cacique by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Bucaramanga Cacique by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 6:00 PM.

What amenities will couples enjoy at Holiday Inn Bucaramanga Cacique by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Does Holiday Inn Bucaramanga Cacique by IHG have a hot tub?

No, but this hotel does have a steam room.

Does Holiday Inn Bucaramanga Cacique by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Bucaramanga Cacique by IHG has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Holiday Inn Bucaramanga Cacique by IHG allow pets to stay for free?

No, pets and service animals aren't allowed at Holiday Inn Bucaramanga Cacique by IHG.

Are there connecting rooms at Holiday Inn Bucaramanga Cacique by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Holiday Inn Bucaramanga Cacique by IHG?

The closest major airport to Holiday Inn Bucaramanga Cacique by IHG is Bucaramanga (BGA-Palonegro Intl.), which is 12.1 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Bucaramanga Cacique by IHG?

No, at Holiday Inn Bucaramanga Cacique by IHG, there aren't any guestrooms that list a balcony.

Does Holiday Inn Bucaramanga Cacique by IHG offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Holiday Inn Bucaramanga Cacique by IHG.

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 642 out of 872 reviews
Rating 8 - Good. 162 out of 872 reviews
Rating 6 - Okay. 37 out of 872 reviews
Rating 4 - Poor. 16 out of 872 reviews
Rating 2 - Terrible. 15 out of 872 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this hotel and it's a great location. Having the Centro Comercial Cacique mall next door is extremely convenient.
Stayed 4 nights in May 2025

8/10 Good

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico malo es que para el precio deben incluir desañuno gratis no importando nada
Stayed 9 nights in Apr 2025

10/10 Excellent

kienitz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located within a mall. Clean and nice with ample transport to go anywhere you want.
Stayed 1 night in Apr 2025

10/10 Excellent

Luz Angela, bradenton

Stayed 1 night in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Jesse

Traveled with family
Disliked: Cleanliness, staff & service

Missing items

Missing items from the room
Stayed 2 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to spend the day.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service everything
Stayed 3 nights in Jan 2025

8/10 Good

Neil, Telkwa

Liked: Cleanliness, staff & service, property conditions & facilities
Convienient for shopping and central
Stayed 3 nights in Apr 2025

2/10 Terrible

Andres, Helsinki

Stayed 1 night in Mar 2025

10/10 Excellent

JEFFERSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2025

10/10 Excellent

Raphael, columbia heights

Liked: Cleanliness, property conditions & facilities
In the mall
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria, Midlothian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The front desk, the bar, the spa, the restaurant. Thank you all for making my vacations a wonderful experience!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Nice view from top.
Stayed 1 night in Mar 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff, exceptionally gorgeous facility. Rooftop pool and bar were amazing, lobby was impressive, room was exceptional, and literally next to the shopping center.....nothing bad to say.
Stayed 1 night in Mar 2025

8/10 Good

luis

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient next to the shopping center. Nice pool and decent breakfast. No one helps you with your luggage when checking in and internet is not strong.
Stayed 9 nights in Mar 2025

10/10 Excellent

Arturo, CLEARWATER

Stayed 1 night in Mar 2025

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome
Stayed 1 night in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience! Frank and Deisy made my experience very pleasant with their help and support. The mall is right there so it’s very convenient! The food was great! I highly recommend this hotel.
Stayed 10 nights in Jan 2025

10/10 Excellent

Herman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely I will be back

This Hotel is amazing
Stayed 6 nights in Jan 2025

10/10 Excellent

Raphael, columbia heights

Traveled with group
Liked: Amenities, property conditions & facilities
Great property
Stayed 1 night in Jan 2025

6/10 Okay

Eva

Stayed 3 nights in Jan 2025