4/10 Malo
Romeni Scott
Viaje en pareja
3 jun. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel does not live up to its 5-star rating, especially when it comes to the rooms. We were first given a room that was extremely damp — the beds were humid and the overall smell was unbearable. After complaining, we were moved to another room, which was slightly better but still had moisture issues, especially on the ceiling of the toilet. The ventilation was poor, and the room layout clearly contributes to the humidity problem — small space and poorly placed water points.
There was no proper chair, just a small stool, and the minibar was oddly placed inside the wardrobe, leaving little space for clothes. Storage overall was lacking. Housekeeping forgot to clean our room twice, and when we complained the first time, they insisted it was not possible.
The staff was friendly, but for a 5-star hotel, the level of service should be higher. We ended up changing hotels before our check-out date and could immediately see the difference in what a real 5-star experience should be.
The setting of the hotel is nice, with a small private beach.
The area around the hotel is very lively, with lots of bars and clubs — the music didn’t bother me at all, but it’s something to consider if you’re looking for a very quiet place.
I wouldn’t completely discourage people from staying here, but it could do much better for a 5-star hotel. If you care about beautiful, comfortable, and clean rooms — avoid it. But if you just need a place to sleep and aren’t too picky, it might work for you.
Romeni Scott
Se hospedó 7 noches en mayo de 2025
