Belyounech Vacation Packages

Clean room and helpful staff

We spent 6-nights here at this Riad which is higher up in the Médina: we were able to walk to the city centre. For our month long Moroccan holiday we decided to stay at quality Riads as they provide a reasonably authentic experience: our previous ones were great to terrific. This Riad is neither of those! We could go on for many lines in this review of the many frustrating times we endured here but we won’t because it might seem to many that such an establishment surely couldn’t be that useless: this one is. A couple of examples will suffice: we arrived & we taken to our room which didn’t look right as it didn’t match the description or reviews noted in Expedia. It took several ‘discussions’ to convince the operator that we would not tolerate a cold shower. The room was described as having ‘city views’: if you call 2 opening windows on our first floor facing out to a busy lane way with nonstop noise, facing solid walls as views then you have never travelled anywhere. The safe was useless & took multiple times to find a work around to get it operational. The breakfasts were far too sugary & commercial: no comparison to our past Riad experience. The bed was not ‘Queen size’ as advertised: probably a double at best; very uncomfortable. And another issue, without even thinking; the stupidly AC system had a light on it which illuminated the room, as though we had left the light on. Etc, etc, etc PS. No TV or kettle. In short: don’t stay here! Very poor Riad. GreyNomads

Very good thing about the hotel was breakfast, we had to wait 2 hours in the hot sun for our room to get ready toilets were a bit shaky. We also had an incident where we came back from main city Chefchaouen and we came back to take a shower and found there was no water. The pool was very nice though it was a bit dirty. Overall it was a bad stay besides breakfast.

Fantastic stay, one minor AC hiccup quickly resolved We absolutely loved our stay at Pestana Tanger. The location next to the train station was fantastic, and the suite itself was extremely spacious with amazing views from the living room. The kitchen staff were super helpful, breakfast was excellent, and the team overall were great throughout our stay. The one issue we ran into was the air conditioning switching off automatically every few minutes in our room. We reported it to the front desk the first night, but it wasn't resolved in time, so we ended up sleeping without AC that night. We raised it again the next morning and were offered a choice between a room change or a technician visit while we were out for the day — we opted for the technician, and the issue was fully fixed by the time we returned. The second night was completely comfortable. Really appreciated how the team responded once we followed up again — the fix worked perfectly, and it didn't take away from what was otherwise a fantastic stay. Would absolutely recommend.