Disappointing experience ā not what I expected from Hilton
Unfortunately, this stay didnāt live up to the Hilton standard I was expecting.
In the bar/lounge area, we sat near a TV hoping to watch the news or football and tried to order a simple snack (garlic bread). We were told food wasnāt allowed there, as it wasnt considered part of the restaurant. This was confusing, as the area looked and felt similar, and there was also a āplease wait to be seatedā stand nearby. The policy felt overly restrictive and unclear. Adding to this, another group sat near to us and appeared to receive warmer, more flexible service, which made the experience feel unfair.
The room itself was also disappointing. While not filthy, it lacked a āHilton feelā ā there was a large red stains on the carpet, a noticeable mark on the bedroom mirror, very old and unattractive windows that didnāt match the dĆ©cor, and noise from doors slamming below (at first I thought it was fireworks). Overall, the room felt more like a budget hotel than a Hilton.
Given the premium pricing (e.g. £15 for a large glass of wine), I expected much better in terms of comfort, clarity, and guest-focused service.