2/10 Terrible
Dan
Traveled with family
Jul 17, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Story No Family Should Ever Go Through
Crowne Plaza Barranquilla – A Name I Won’t Forget
I booked two nights at this hotel for someone who hadn’t seen her children in three and a half years.
I planned a surprise – a warm, emotional reunion:
A hotel room.
The kids waiting.
Signs.
Hugs.
Tears.
Everything.
Then the airline changed the flight.
I reached out to the hotel in time — not asking for a refund, not even a discount.
Just human decency.
They didn’t reply.
I followed up.
I called.
I begged.
Still silence.
Meanwhile, her daughter traveled 1.5 hours with the kids to check in early, just like the front desk had promised me on the phone.
When they arrived?
They were ignored.
Dismissed.
Refused entry.
No one helped.
No one cared.
They watched three children and a young woman stand in the lobby with hope in their eyes… and then be turned away.
⸻
They still charged me $62 for a night we physically couldn’t use.
Not because we canceled.
Because they made it impossible to use.
⸻
I’m not a celebrity.
I’m not chasing revenge.
But I’m a marketing professional, and when people hurt those I care about — especially kids — I respond with the only tool I need:
Truth.
So here it is:
• No service
• No heart
• No accountability
• No basic human decency
• Just business before people
If you’re a parent, a human being, or someone who believes hospitality should mean something –
stay far away from Crowne Plaza Barranquilla.
⸻
Every word here is documented.
Chats. Emails
Dan
Stayed 2 nights in Jul 2025