The facilities beautiful, the room is the nicest I have seen, the locations great BUT, when I arrived to check in the receptionist ignored us, we were the only ones there, finally we asked if we could check in and she barely spoke and was very dismissive, I asked her if she had a street map she just pointed at a pile of maps on the counter, I felt very unwanted and it was a terrible first impression. They have a lovely bar with a piano player that was wonderful and my only other negative is the restaurant which is up the hill in a separate building is closed on Tuesdays so we had to find a breakfast restaurant.