View all photos for Standard Room, 1 King Bed, City View
Standard Room, 1 King Bed, City View
8.88.8 out of 10
Excellent
10 reviews
(10 reviews)
387 sq ft
City view
Sleeps 2
1 King Bed
View all photos for Superior Room, 1 King Bed, Mountain View
Superior Room, 1 King Bed, Mountain View
9.69.6 out of 10
Exceptional
7 reviews
(7 reviews)
387 sq ft
Mountain view
Sleeps 2
1 King Bed
View all photos for Superior Room, 2 Twin Beds, Mountain View
Superior Room, 2 Twin Beds, Mountain View
387 sq ft
Mountain view
Sleeps 2
2 Twin Beds
View all photos for Standard Room, 2 Twin Beds, City View
Standard Room, 2 Twin Beds, City View
8.08.0 out of 10
Very good
1 review
(1 review)
409 sq ft
City view
Sleeps 2
2 Twin Beds
About the neighborhood
Bansko
Kempinski Hotel Grand Arena places you next to Bansko Ski Resort and Bansko Gondola Lift. This 123-room, 5-star hotel welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and 3 restaurants.
What's nearby
Bansko Ski Resort - 1 min walk - 0.0 miles
Bansko Gondola Lift - 5 min walk - 0.3 miles
Vihren - 7 min walk - 0.4 miles
Paisii Hilendarski Historical Center - 17 min walk - 0.9 miles
Ski Bansko - 17 min drive - 5.3 miles
Getting around
Sofia Airport (SOF) - 140 min drive
Restaurants
The Log House (Дървената Къща) - 5 min walk
STATION Bansko “Coffee & Snacks made with love” - 3 min walk
Ginger - 3 min walk
Happy End - 2 min walk
Lobby Bar - 1 min walk
About this property
Kempinski Hotel Grand Arena
Luxurious slopeside hotel with 3 restaurants
Guests of Kempinski Hotel Grand Arena have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Parking is EUR 5 per day (EUR 10 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 180 per person one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include an outdoor pool, a children's pool, and a gym.
27-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include balconies, minibars, and coffee makers.
An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.
Guests under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 14 years old are not allowed in the spa.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge)
Ski shuttle nearby
Self parking on site (EUR 5 per day)
Valet parking on site (EUR 10 per day)
Wheelchair-accessible parking and van parking available
Food and drink
Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 bars/lounges
2 coffee shops/cafes
3 restaurants
A poolside bar
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
Come Prima Restaurant
Gallery Restaurant
Sushi Bar and Teppanyaki
Things to do
24-hour gym
Archery
Bicycle rentals
Billiards/pool table
Children's pool
Designer stores
Downhill skiing
Evening entertainment
Free children's club
Full-service spa
Games
Hiking/biking trails
Indoor pool
Library
Outdoor pool
Outdoor tennis court
Piano
Playground
Sauna
Shopping
Ski passes
Ski storage
Ski-in/ski-out access
Steam room
TV in common areas
Family friendly
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
Indoor pool
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Business services
2,691 square feet of conference space
4 meeting rooms
Business center
Outdoors
Barbecue grill
Garden
In a national park
In the mountains
Pool loungers
Terrace
Full-service spa
13 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Bathroom emergency pull cord
Elevator
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site
More
5 buildings
5 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Banquet hall
Built in 2005
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Fireplace in lobby
Lifeguards
Locally-owned and organized tours and activities
Smoking not allowed
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Pillow menu
Bathroom
Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Separate bathtub and shower
Slippers
Towels provided
Entertainment
27-inch LCD TV with cable channels
Food and drink
24-hour room service
Coffee/tea maker
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Laptop workspace
LED lighting
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
This property welcomes pets for EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
Dogs and cats only
1 total (22 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city: EUR 1.23 per person, per night
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Airport shuttle fee: EUR 180 per person (one-way)
Self parking fee: EUR 5 per day
Valet parking fee: EUR 10 per day
Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
Service animals are exempt from fees
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
The seasonal pool is open from June to October.
Pool access available from 9:00 AM to 9:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko
Frequently asked questions
Are free cancellation options available at Kempinski Hotel Grand Arena?
Kempinski Hotel Grand Arena offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.
How much does it cost to stay at Kempinski Hotel Grand Arena?
As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on Sep 28, 2025 start from $183.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What can I see around Kempinski Hotel Grand Arena?
This hotel is located in Bansko, just steps from Bansko Ski Resort and Bansko Gondola Lift, and within a short walk of Vihren. You'll also find Paisii Hilendarski Historical Center and Museum of Otets Paisii Hilendarski less than a mile away.
Is there parking available at Kempinski Hotel Grand Arena?
Yes, valet parking is offered for EUR 10 per day. Accessible parking and bicycle parking are also available.
Is there a spa at Kempinski Hotel Grand Arena?
There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, reflexology, and body wraps.
Does Kempinski Hotel Grand Arena include a casino on the premises?
No, Kempinski Hotel Grand Arena doesn't have a casino.
Will I find an indoor pool at Kempinski Hotel Grand Arena?
Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 9:00 AM and 9:00 PM and the seasonal pool is normally open from June until October.
What do couples enjoy most about Kempinski Hotel Grand Arena?
There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a garden-view restaurant.
Are there hot tubs at Kempinski Hotel Grand Arena?
Yes, this hotel has a spa tub.
Does Kempinski Hotel Grand Arena have a restaurant with a breakfast menu?
Yes, Kempinski Hotel Grand Arena has 3 restaurants, and serves free buffet breakfast each morning.
Will Kempinski Hotel Grand Arena allow pets to stay for free?
Although they can't stay for free, cats and dogs are welcome at Kempinski Hotel Grand Arena for a fee of EUR 20 per pet, per night. The property also provides food and water bowls.
Are there connecting rooms at Kempinski Hotel Grand Arena?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
Are there rooms with balconies that I can book at Kempinski Hotel Grand Arena?
Yes, every guestroom at Kempinski Hotel Grand Arena comes with a balcony with some featuring mountain or city views.
Does Kempinski Hotel Grand Arena have a wedding venue on site?
There are wedding services available at Kempinski Hotel Grand Arena if that's in your vacation plans.