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Palace Hotel Arusha

4.0 star property
Central hotel with a full-service spa connected to the convention center in Arusha

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Photo gallery for Palace Hotel Arusha

Property entrance
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Lobby sitting area
Terrace/patio
Breakfast and dinner served, local and international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Makongoro Road, Arusha, Arusha Region
  • Place, Arusha Clock Tower
    ‪3 min walk‬
  • Place, Arusha International Conference Centre
    ‪5 min walk‬
  • Place, Maasai Market and Curios Crafts
    ‪10 min walk‬
  • Airport, Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪58 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Double Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed, Non Smoking

Deluxe Suite, 1 Queen Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

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Arusha Serena Hotel

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  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 61 reviews
$197 nightly
The price is $238
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Total with taxes and fees
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About the neighborhood

Arusha

Palace Hotel Arusha places you next to Natural History Museum and within a 5-minute walk of Arusha Clock Tower. This 4-star hotel has 97 guestrooms and offers a full-service spa, a 24-hour gym, and free in-room WiFi. Centrally located in Arusha, the hotel is connected to the convention center, and a short walk from Arusha International Conference Centre and Maasai Market and Curios Crafts.

What's nearby

  • Arusha Clock Tower - 3 min walk - 0.2 miles
  • Natural History Museum - 3 min walk - 0.2 miles
  • Arusha International Conference Centre - 5 min walk - 0.3 miles
  • Maasai Market and Curios Crafts - 10 min walk - 0.6 miles
  • Sheikh Amri Abeid Memorial Stadium - 15 min walk - 0.8 miles

Getting around

  • Arusha (ARK) - 26 min drive

Restaurants

  • ‪Kaffé Koffee Arusha - ‬13 min walk
  • ‪Hot Plate - ‬12 min walk
  • ‪The Chinese Dragon - ‬20 min walk
  • ‪George's Tavern - ‬17 min walk
  • ‪Karibu Uzunguni City Park - ‬10 min walk

About this property

Palace Hotel Arusha

Central hotel with a full-service spa connected to the convention center in Arusha
Guests staying at Palace Hotel Arusha enjoy access to a full-service spa, a 24-hour gym, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 60 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.
Guests can expect free WiFi and 32-inch LED TVs with satellite channels. Pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Fireplaces, sofa beds, and refrigerators are also standard.
Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Similar properties

Reception
Venus Premier Hotel
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 139 reviews
$77 nightly
The price is $92
Dec 26 - Dec 27
Total with taxes and fees
Venus Premier Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress
  • Sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 60 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 11:00 AM—-midnight
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Palace Arusha
Palace Hotel Arusha Hotel
Palace Hotel Arusha Arusha
Palace Hotel Arusha Hotel Arusha

Frequently asked questions

Is free cancellation available at Palace Hotel Arusha?

Palace Hotel Arusha provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do within easy reach of Palace Hotel Arusha?

This hotel is located in Arusha, just steps from Arusha Clock Tower and Natural History Museum, and within a short walk of Maasai Market and Curios Crafts. You'll also find Sheikh Amri Abeid Memorial Stadium and Arusha Declaration Monument less than a mile away.

Will I be able to park at Palace Hotel Arusha?

Yes, self parking is offered for free at the hotel.

Is there a spa at Palace Hotel Arusha?

There is a full-service spa available for guests to enjoy and services include massages.

Does Palace Hotel Arusha feature a casino at the property?

No, Palace Hotel Arusha doesn't have a casino.

Is there an indoor pool at Palace Hotel Arusha?

No, there is no indoor pool at this hotel.

Is Palace Hotel Arusha good for couples?

There are many amenities for couples at this hotel, including a fireplace and in-room massages as well as a bar.

Are there hot tubs at Palace Hotel Arusha?

No, but guests can enjoy a steam room at this hotel.

Does Palace Hotel Arusha feature a restaurant that includes a breakfast menu?

Yes, Palace Hotel Arusha serves free buffet breakfast each morning from its restaurant.

Does Palace Hotel Arusha allow pets to stay for free?

No, pets and service animals aren't allowed at Palace Hotel Arusha.

Does Palace Hotel Arusha have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Palace Hotel Arusha?

The closest major airport to Palace Hotel Arusha is Arusha (ARK), which is 5.9 mi away (26 minutes by car). Another top airport is Kilimanjaro (JRO-Kilimanjaro Intl.), which is around 25.8 mi away.

Are there rooms with balconies that I can book at Palace Hotel Arusha?

No, there aren't any guestrooms with balconies at Palace Hotel Arusha.

Palace Hotel Arusha Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 44 reviews
Rating 8 - Good. 18 out of 44 reviews
Rating 6 - Okay. 4 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The room was clean. Food was also good.
Stayed 1 night in Sep 2025

8/10 Good

Susana

Traveled with group
Liked: Cleanliness
Forgot clothing behind in one of the rooms and was told house keepers leave for the day and reception didn’t have a key to the lost and found.
Stayed 1 night in Aug 2025

8/10 Good

Mary

Stayed 1 night in Jul 2025

2/10 Terrible

Pranav

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was cheap, but it's definitely not 4 stars. Every room was dirty, we have visible spots of dirt on the bedsheets, the carpet had stains, pillows had stains. It's as if the room had never been cleaned before it was given to us. We had bed bugs in our room and constantly had problems with dirt throughout. The breakfast options were very limited if you are vegetarian.
Stayed 1 night in Mar 2025

10/10 Excellent

Doris

Stayed 2 nights in Jan 2025

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
Stayed 1 night in Sep 2024

10/10 Excellent

Merry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Arif

Liked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, amenities
The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.
Stayed 10 nights in Sep 2023

8/10 Good

Scott

Stayed 1 night in Jul 2023

10/10 Excellent

Evangelina

Stayed 2 nights in Jul 2022

10/10 Excellent

Heather

Stayed 1 night in Jun 2022

8/10 Good

Ali

Stayed 1 night in Mar 2022

8/10 Good

Nilanjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - couldn't ask for more. However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.
Stayed 1 night in Feb 2022

8/10 Good

Nadim Abou

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, good equipment in the gym and the staff were wonderful.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2021

8/10 Good

roger

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Apr 2021

10/10 Excellent

John, Louisville, Kentucky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Staff & service
Very Nice staff. Room needs refreshing but comfortable bed.
Stayed 1 night in Jan 2020

6/10 Okay

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were pleasant. They helped out with our baby while we ate breakfast. The breakfast was delicious. The room was nice with a great view. However, they had a new years Eve party on the 9th floor rooftop that was so so loud in our room on the 8th floor. There was an after party until 3am. It just made it hard to sleep with a baby as well. We told the front desk and nothing was done about it.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was wonderful and very accommodating. The included brunch buffet was also good.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
It looks like an upscale hotwl and the staff certainly maintains that level of quality, but under the surface many things are wrong. I didn't have hot water in my shower,4 of the 5 days I was there, even after changing rooms. Several lights were out in the rooms and the TV didn't work in one of them either. The restaurant was out of several items and the list of unavailable things grew daily.
Stayed 4 nights in Oct 2019

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