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Swissôtel Wellness Resort Alatau Almaty

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Photo gallery for Swissôtel Wellness Resort Alatau Almaty

An outdoor dining area with tables and chairs, surrounded by trees and a view of a body of water.
Creator video - submitted by Виктор's Travel Shop
Couples treatment rooms, sauna, hot tub, steam room, hot springs
Exterior
A spacious, modern interior with large windows, a central seating area, and a kitchen.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Tausamaly 50A, Almaty, A32BOF2
  • Place, First President of Kazakhstan Park
    ‪10 min drive‬
  • Place, Medeu Skating Rink
    ‪10 min drive‬
  • Place, Almaty Arena
    ‪10 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪33 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed, Mountain View

A hotel room with a large bed, a desk, a chair, a window with a view, and a painting on the wall.

Classic Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View

A hotel room with two beds, a desk with a TV, and a balcony with a mountain view.

Classic Twin Room, 2 Twin Beds, Mountain View

  • Mountain view
  • 398 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

A hotel room with a large bed, a chair, a table, a view of mountains, and a painting on the wall.

Classic Room, 1 King Bed, Mountain View (Panoramic)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

A hotel room with two beds, a desk with a TV, and a balcony with a mountain view.

Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • Mountain view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

A hotel room with a bed, a green sofa, a small round table, a chair, and a large window with a mountain view.

Grand Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

A hotel room with a bed, a green sofa, a small table, a large window with a view, and a painting on the wall.

Junior Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 657 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Executive Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a bedside table, a TV, a bathroom with a bathtub, and a large abstract painting on the wall.

Deluxe Suite, 1 King Bed with Sofa bed

  • 1485 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a desk with a telephone, a chair, a lamp, and a view of trees and mountains through the window.

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Almaty

Located in Nauryzbay District, Swissôtel Wellness Resort Alatau Almaty is within a 15-minute drive of First President of Kazakhstan Park and Casino Zodiak. This 222-room, 4.5-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 3 restaurants.

What's nearby

  • First President of Kazakhstan Park - 10 min drive - 5.7 miles
  • Medeu Skating Rink - 10 min drive - 5.5 miles
  • Almaty Arena - 10 min drive - 5.5 miles
  • Casino Zodiak - 11 min drive - 6.0 miles
  • Almaty Central Stadium - 14 min drive - 7.9 miles

Getting around

  • Almaty Station - 42 min drive
  • Almaty (ALA-Almaty Intl.) - 59 min drive

Restaurants

  • ‪Moxie Bar - ‬1 min walk
  • ‪Кафе Луна - ‬4 min drive
  • ‪Bonjuk - ‬4 min drive
  • ‪Раста веранда "Ватикан - ‬4 min drive
  • ‪Керемет - ‬5 min drive

About this property

Swissôtel Wellness Resort Alatau Almaty

Guests of Swissôtel Wellness Resort Alatau Almaty have access to a full-service spa, 4 outdoor pools, and an indoor pool. There's free parking, and an airport shuttle (available 24 hours) for KZT 15000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a children's pool, a gym, and a steam room.
49-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include minibars, laptop-compatible safes, and phones. Housekeeping is available on request.
4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

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9.0 out of 10, Wonderful, 164 reviews
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The price is $190
Jul 18 - Jul 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 17,000 to 17,000 for adults and KZT 8,500 to 17,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (646 square feet of space)

Outdoors

  • Garden
  • In a state park
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for KZT 12000 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)
  • Rollaway bed fee: KZT 12000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for golf tee times and massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Frequently asked questions

Are free cancellation options available at Swissôtel Wellness Resort Alatau Almaty?

Swissôtel Wellness Resort Alatau Almaty provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Swissôtel Wellness Resort Alatau Almaty?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Swissôtel Wellness Resort Alatau Almaty on Jul 15, 2026 start from $257, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Swissôtel Wellness Resort Alatau Almaty?

This hotel is situated in Nauryzbay District, close to Almaty Arena, MEGA Alma-Ata, and First President of Kazakhstan Park. You'll also find Medeu Skating Rink and Casino Zodiak nearby.

Will I be able to park at Swissôtel Wellness Resort Alatau Almaty?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Is there a spa at Swissôtel Wellness Resort Alatau Almaty?

Purovel Spa & Sport is the hotel's spa and services include Swedish massages, sports massages, couples treatments, and body wraps.

Are there luxury amenities available at Swissôtel Wellness Resort Alatau Almaty?

Yes, guests can indulge in luxuries such as 4 outdoor pools, 3 restaurants, and a poolside bar at this hotel.

Does Swissôtel Wellness Resort Alatau Almaty include a casino on the premises?

No, Swissôtel Wellness Resort Alatau Almaty doesn't have a casino.

Is there an indoor pool at Swissôtel Wellness Resort Alatau Almaty?

Yes, this hotel has an indoor pool along with 4 outdoor pools.

Is Swissôtel Wellness Resort Alatau Almaty a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including 3 restaurants, 4 outdoor pools, and a poolside bar.

Does Swissôtel Wellness Resort Alatau Almaty have a hot tub?

No, but guests can enjoy hot/mineral springs at this hotel.

Does Swissôtel Wellness Resort Alatau Almaty have a restaurant that serves breakfast?

Yes, Swissôtel Wellness Resort Alatau Almaty has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Swissôtel Wellness Resort Alatau Almaty allow pets to stay for free?

No, pets and service animals aren't allowed at Swissôtel Wellness Resort Alatau Almaty.

Does Swissôtel Wellness Resort Alatau Almaty have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Swissôtel Wellness Resort Alatau Almaty?

The closest major airport to Swissôtel Wellness Resort Alatau Almaty is Almaty (ALA-Almaty Intl.), which is 20 mi away (59 minutes by car).

Can I book a room with a balcony at Swissôtel Wellness Resort Alatau Almaty?

No, there aren't any guestrooms with balconies at Swissôtel Wellness Resort Alatau Almaty.

Does Swissôtel Wellness Resort Alatau Almaty have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Swissôtel Wellness Resort Alatau Almaty.

Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 42 reviews
Rating 8 - Good. 4 out of 42 reviews
Rating 6 - Okay. 3 out of 42 reviews
Rating 4 - Poor. 3 out of 42 reviews
Rating 2 - Terrible. 3 out of 42 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff , quite area
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool place
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Baurzhan

Liked: Cleanliness, staff & service, property conditions & facilities
Suck an amazing place. Enjoyed food and spa
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swede in KZ

Great service. Perfect place. Nice spa.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, room comfort
Very good especially the pool food very poor
Stayed 11 nights in May 2023
Verified

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities
IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Stayed 1 night in May 2023
Verified

4/10 Poor

Masood

Liked: Cleanliness, amenities, property conditions & facilities
For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Stayed 2 nights in Sep 2022
Verified

8/10 Good

nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
this is how holes are repaired, not presentable
this is only on when vip guests are present, inconsiderate
Stayed 6 nights in May 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Check-in was 4 hours late and no apologize

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Kevin Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

Gulsaya

Disliked: Property conditions & facilities
I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Milagros

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Nathalia

Der Service ist erstklassig und das Essen von der Höchster Qualität
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Henner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

SANGHAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avis Marc CASAGRANDE

Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.
Stayed 5 nights in Nov 2022
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
很好的酒店，下次还会住
Stayed 9 nights in Aug 2022
Verified

10/10 Excellent

Alijon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Beautiful garden
Stayed 9 nights in May 2022
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
All staff are polite and friendly.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Клиентоориентированность
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

ILIA

Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dominique

Stayed 3 nights in Aug 2025