Samal Resort & Spa

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Samal Resort & Spa

Relax on the elevated outdoor space with wicker chairs and tables, surrounded by a potted plant and offering a view of the mountains.
Enjoy meals in this well-appointed dining area with high ceilings and large windows.
Relax by the circular pool surrounded by a textured floor and striped walls.
Welcome to our lobby, featuring a high ceiling with a geometric skylight, patterned tile floor, and potted plants.
Relax in this inviting living room with a sofa set, armchairs, and coffee table.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Gym
  • Free WiFi
  • Parking included

Explore the area

Map
548 Gornaya Street, Almaty, 050059
  • Shymbulak Ski Resort
    ‪4 min drive‬
  • Medeo
    ‪7 min drive‬
  • Medeu Stadium
    ‪7 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪29 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Apartment

  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

Superior Suite

  • 430 sq ft
  • Sleeps 3
  • 1 Double Bed

Deluxe Double Room

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room

  • 366 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Almaty

Located in Medeu District within 2 miles (3 km) of Shymbulak Ski Resort, Samal Resort & Spa is within a few miles (5 km) of Medeo. This 29-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Shymbulak Ski Resort - 4 min drive - 2.2 miles
  • Medeo - 7 min drive - 3.8 miles
  • Medeu Stadium - 7 min drive - 3.8 miles
  • Almaty Tower - 13 min drive - 6.2 miles
  • Almaty Opera House - 15 min drive - 8.6 miles

Getting around

  • Almaty Station - 37 min drive
  • Almaty (ALA-Almaty Intl.) - 43 min drive

Restaurants

  • ‪Mooz Medeu - ‬6 min drive
  • ‪Apa Katya - ‬11 min drive
  • ‪BigChefs - ‬13 min drive
  • ‪Grelka - Restobar - ‬14 min drive
  • ‪Justo Lounge bar - ‬7 min drive

About this property

Samal Resort & Spa

Luxury hotel with 2 restaurants and a full-service spa
Guests of Samal Resort & Spa enjoy a full-service spa, an indoor pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available on request) for KZT 6500 per person one way. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other standard amenities include minibars, safes, and phones.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Centre Samal. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Russian

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Roof Restaurant
  • Samal Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • In a national park
  • In the mountains
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Sauna
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 5 floors
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 3 kids 6 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for KZT 9000 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KZT 6500 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 9000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
  • Check-in: 2:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available on request), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Samal Almaty
Samal Resort Almaty
Samal Resort Spa
Samal Resort & Spa Hotel
Samal Resort & Spa Almaty
Samal Resort & Spa Hotel Almaty

Frequently asked questions

Is a free cancellation option available at Samal Resort & Spa?

Samal Resort & Spa provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to see around Samal Resort & Spa?

This hotel is situated in Medeu District, close to Shymbulak Ski Resort, Medeo, and Almaty Tower. Medeu Stadium is also within a driving distance of 3 mi.

Is there parking available at Samal Resort & Spa?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Samal Resort & Spa?

Spa Centre Samal is the hotel's spa and services include Thai massages, hot stone massages, hydrotherapy, and aromatherapy.

Does Samal Resort & Spa have a casino on the premises?

No, Samal Resort & Spa doesn't have a casino.

Will I find an indoor pool at Samal Resort & Spa?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Samal Resort & Spa?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 2 restaurants.

Does Samal Resort & Spa have a hot tub?

No, but this hotel does have a steam room.

Does Samal Resort & Spa have a restaurant with a breakfast menu?

Yes, Samal Resort & Spa has 2 restaurants, and serves free buffet breakfast each morning.

Will Samal Resort & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Samal Resort & Spa.

Does Samal Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Samal Resort & Spa?

The closest major airport to Samal Resort & Spa is Almaty (ALA-Almaty Intl.), which is 16.2 mi away (43 minutes by car).

Are there rooms with balconies at Samal Resort & Spa?

No, there aren't any guestrooms with balconies at Samal Resort & Spa.

Does Samal Resort & Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Samal Resort & Spa.

Samal Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 42 reviews
Rating 8 - Good. 17 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lyubov, Brooklyn

Stayed 3 nights in Aug 2022

10/10 Excellent

Lazzat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 5 nights in Apr 2022

10/10 Excellent

Dina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, beautiful hotel very close to mountains

Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation
Stayed 1 night in Apr 2022

8/10 Good

Michiel

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great and comfortable stay. Swimming pool needs a bit of repair here and there.
Stayed 1 night in Mar 2022

2/10 Terrible

Zhaniya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Liubov

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Отличное место для отдыха

Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель.
Stayed 5 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mountain resort, easy to get to and well managed and appointed.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay Ggggggoooooddddd Placereeeeeeeeeee
Stayed 3 nights in Dec 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay , again , at Samal

This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel .
Stayed 7 nights in Dec 2018

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities

Mountain Retreat

The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Stayed 3 nights in Jul 2018

10/10 Excellent

David, Almaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy getaway in Almaty

Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep.
Stayed 1 night in Mar 2018

10/10 Excellent

Karin, Gwangju, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, relaxing hotel near the mountains.

We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Poorly managed, very much short of 4 stars

In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
Stayed 4 nights in Sep 2017

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite Almaty hotel

Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel and spa in Almaty

This is a high end hotel and very nice but for some reason the beds are ROCK hard. Keep in mind.

6/10 Okay

Donna-Marie, London

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Picturesque location! Rock hard beds!

My room was a surprisingly spacious, beautifully furnished superior double with a very clean, well equipped. The downsides to the room were the lack of tea/coffee making facilities, the TV could only be watched in Russian (of which I understand very little!) and the bed was as hard as a concrete slab! The latter issue was rectified very efficiently by the very helpful gentleman at the front desk, Madi, who organised mattress pads for myself and my travel companion. The spa treatments were great but difficult to book, largely due to the language barrier! Dewi, in the spa, gave a great Turkish Massage and Ruslan, at the spa reception, was very professional, providing everything needed. A special mention is also required for the two young gentlemen who served us at breakfast and for room service, both were personable, polite and very helpful. The restaurant on the 5th floor was underwhelming. The Samal restaurant next door provided a much greater range and quality and was much more in keeping with the decor and atmosphere of the hotel. The hotel is located close enough to walk back from the gondolas at Medeu, which service the Shymbulak Ski Resort, and well worth the picturesque views along the way. Taxis to and from the city centre, and Medeu, were relatively expensive, but still significantly more reasonable than taxi prices in a European city. Overall, our stay was quite pleasant and worth a return visit.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent staff. They went out of their way to be sure I had everything I needed. It was a bit inconvenient to access but was manageable with taxi services. The location is quite peaceful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best mountain resort within reach of Almaty

I stayed at this hotel for three days. Even though the resort is about 15 min taxi ride from downtown Almaty, its proximity to the Almaty ski resort and cable car, its crisp mountain air, and its outstanding service from front desk staffs like Khymkarian and Kharasan make the stay really memorable! Rooms are tastefully decorated with Islamic art reminiscent of a by -gone era of Kazakhstan! Room is large, comfortable and clean. Food at the Samal restaurant is as authentic as it can be and very delicious. Breakfast is a good mix of hot and cold dishes that tastes really good! Right in front of the resort, there is a bus stop that provides cheap and convenient transportation either further up the mountain or to downtown Almaty. http://www.tripadvisor.in/ShowUserReviews-g298251-d2703138-r309194574-Samal_Resort_Spa-Almaty.html#

10/10 Excellent

Svetlana, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice for anybody traveling to Almaty

This hotel is a great find. They are located just 15-20 minutes by bus (number 12) from the center of the city, but you don't suffer from city heat and congestion. Rooms have huge balconies that have mountain views and sound of a mountain stream. Rooms are large and very clean. Really nice linens. Mattresses a bit hard for my taste, but I slept very well because of the air. Large bathrooms with baths and steady supply of hot water. All freshly renovated. The staff are all English-speaking, professional and extremely helpful. The restaurant on the top floor gives you the view of snowy peaks. Excellent breakfast is included. And in addition to all this--the hotel has a great spa--clean beautiful swimming pool, wet and dry sauna, hydromassage. On this trip I stayed in four big name hotels in Kazakhstan and none of them come even close to Samal. You are basically in the mountains, but you are also right on the edge of the city and the staff takes great care of you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Gman, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, serene stay at Samal

Beautiful location, right at the base of the mountains with "Old World" charm and elegance. Truely a relaxing, serene setting and very enjoyable stay.

8/10 Good

MM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Klemens

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Anatoliy

Stayed 1 night in Jul 2021