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Grand Mildom Hotel

3.5 star property
Hotel in Almaty with 2 restaurants and spa services

Choose dates to view prices

Photo gallery for Grand Mildom Hotel

Indoor pool
Front of property
Restaurant
Reception
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
172 Dostyk Ave, Almaty, 050000
  • Place, Dostyk Plaza
    ‪2 min walk‬
  • Place, Colibri
    ‪9 min walk‬
  • Place, National Museum of Kazakhstan
    ‪12 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, minibar, in-room safe, desk

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double or Twin Room

Luxury Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Luxury Double or Twin Room

  • Mountain view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Almaty

Located in Medeu District, Grand Mildom Hotel is adjacent to Dostyk Plaza and a short stroll from Colibri. This 112-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Dostyk Plaza - 2 min walk - 0.1 miles
  • Colibri - 9 min walk - 0.5 miles
  • Central State Museum - 10 min walk - 0.6 miles
  • National Museum of Kazakhstan - 12 min walk - 0.7 miles
  • Kok Tobe Cable Car - 14 min walk - 0.8 miles

Getting around

  • Almaly - 12 min drive
  • Almaty Station - 19 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Del Papa - ‬7 min walk
  • ‪Line Brew Reserve - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Ocean Basket - ‬6 min walk
  • ‪Mado - ‬5 min walk

About this property

Grand Mildom Hotel

Hotel in Almaty with 2 restaurants and spa services
At Grand Mildom Hotel, guests have access to an indoor pool, a sauna, and a hot tub. There's free parking, and an airport shuttle (available 24 hours) for KZT 12 per vehicle one-way. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, laundry facilities, and a banquet hall.
Guests can expect free WiFi and 43-inch Smart TVs. Bathrooms offer hair dryers and toothbrushes and toothpaste, and beds are dressed in premium bedding. Minibars, electric kettles, and safes are also available. Change of towels is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include body scrubs. The spa is equipped with Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center

Spa

  • Body scrubs
  • Turkish bath

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for KZT 13.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: KZT 109 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KZT 5000 for adults and KZT 5000 for children
  • Airport shuttle fee: KZT 12 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 13.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 90493655

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.

Property is also known as

Grand Mildom Hotel Hotel
Grand Mildom Hotel Almaty
Grand Mildom Hotel Hotel Almaty

Frequently asked questions

Is a free cancellation option available at Grand Mildom Hotel?

Grand Mildom Hotel offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to do within easy reach of Grand Mildom Hotel?

This hotel is situated in Medeu District, just steps from Dostyk Plaza. You'll also find Colibri and Central State Museum less than a mile away.

Is parking available on site at Grand Mildom Hotel?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Grand Mildom Hotel?

Spa services at the hotel include body scrubs.

Does Grand Mildom Hotel include a casino?

No, Grand Mildom Hotel doesn't have a casino.

Is there an indoor pool at Grand Mildom Hotel?

Yes, this hotel has an indoor pool along with a hot tub.

What do couples enjoy most about Grand Mildom Hotel?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 2 restaurants.

Does Grand Mildom Hotel have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Grand Mildom Hotel have a restaurant that serves breakfast?

Yes, Grand Mildom Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Mildom Hotel allow pets to stay for free?

No, pets aren't allowed at Grand Mildom Hotel.

Are there connecting rooms at Grand Mildom Hotel?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Grand Mildom Hotel?

The closest major airport to Grand Mildom Hotel is Almaty (ALA-Almaty Intl.), which is 10.3 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Grand Mildom Hotel?

No, you won't find guestrooms with balconies at Grand Mildom Hotel.

Grand Mildom Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 36 reviews
Rating 8 - Good. 8 out of 36 reviews
Rating 6 - Okay. 8 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 2 out of 36 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Charlene

Stayed 1 night in Jul 2025

8/10 Good

Rashed

Stayed 5 nights in May 2025

2/10 Terrible

Sergey

Stayed 2 nights in Dec 2024

10/10 Excellent

Manish

Stayed 1 night in Jan 2025

10/10 Excellent

Duan

Stayed 5 nights in Dec 2024

10/10 Excellent

Ekaterina

Stayed 3 nights in Nov 2024

10/10 Excellent

bashir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey
Stayed 1 night in Oct 2024

10/10 Excellent

Jelena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you Grand Mildom

My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Muya

Business traveler
Liked: Cleanliness, staff & service, amenities
Close to Dystyk Plaza and other convenient areas
Stayed 12 nights in Sep 2024

6/10 Okay

Shashi

Stayed 4 nights in Jul 2024

6/10 Okay

Shashi

Liked: Cleanliness, property conditions & facilities, room comfort

Poor communication

Hotel staff are welcoming and friendly. The room was comfortable. The breakfast was good. However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit
Stayed 1 night in Jul 2024

6/10 Okay

Yan

Stayed 6 nights in Jan 2024

10/10 Excellent

Grigory, New York

Stayed 4 nights in Dec 2023

8/10 Good

roman

Traveled with family
Liked: Cleanliness, property conditions & facilities

Pleasant stay in Almaty

The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening. Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.
Stayed 6 nights in Sep 2023

6/10 Okay

H Blair

Liked: Cleanliness
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
Stayed 1 night in Aug 2023

6/10 Okay

Valentina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
Stayed 13 nights in Jul 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

JEONGYUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel^^

The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again.
Stayed 1 night in May 2025

10/10 Excellent

Jakob

Stayed 3 nights in Mar 2025

10/10 Excellent

bnk capital

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

6/10 Okay

Byungchon

Business traveler
Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2024

8/10 Good

Byungchon

Stayed 3 nights in Nov 2024