See all properties

Grand Hotel Eurasia

4.0 star property
Mountain ski retreat with restaurant and bar/lounge

Choose dates to view prices

Photo gallery for Grand Hotel Eurasia

Standard Double or Twin Room, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes
Breakfast area
Exterior
Reception
Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View | City view

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Zholdasbekov str 9A, Almaty
  • Place, Dostyk Plaza
    โ€ช2 min walkโ€ฌ
  • Place, Almaty Opera House
    โ€ช2 min driveโ€ฌ
  • Place, Zenkov Cathedral
    โ€ช3 min driveโ€ฌ
  • Airport, Almaty (ALA-Almaty Intl.)
    โ€ช17 min driveโ€ฌ

Room options

View all photos for Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View

Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View | Minibar, in-room safe, desk, blackout drapes

Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room, 1 Bedroom

Minibar, in-room safe, desk, blackout drapes

Standard Double or Twin Room, 1 Bedroom

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 King Beds

View all photos for Standard Single Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Standard Single Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Almaty

Located in Medeu District, Grand Hotel Eurasia is adjacent to Dostyk Plaza and within a 10-minute stroll of Central State Museum. This 25-room, 4-star hotel has conveniences like free in-room WiFi, free self parking, and a gym. Centrally located in Almaty, the hotel is connected to the convention center, and a short walk from National Museum of Kazakhstan and Presidential Palace.

What's nearby

  • Dostyk Plaza - 2 min walk - 0.1 miles
  • National Museum of Kazakhstan - 7 min walk - 0.4 miles
  • Almaty Opera House - 2 min drive - 1.5 miles
  • Zenkov Cathedral - 3 min drive - 1.9 miles
  • Almaty Tower - 3 min drive - 1.2 miles

Getting around

  • Almaly - 10 min drive
  • Almaty Station - 18 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • โ€ชStarbucks - โ€ฌ3 min walk
  • โ€ชLine Brew Reserve - โ€ฌ3 min walk
  • โ€ชBereket - โ€ฌ4 min walk
  • โ€ชDel Papa - โ€ฌ1 min walk
  • โ€ชCoffee Boom - โ€ฌ4 min walk

About this property

Grand Hotel Eurasia

Mountain ski retreat with restaurant and bar/lounge
Grand Hotel Eurasia offers a gym, a sauna, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for KZT 3500 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this ski hotel include conference space, express check-in, and express check-out.
Guests can expect free WiFi and 38-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Refrigerators, minibars, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior

Hotel Kazakhstan

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very Good, 267 reviews
Hotel Kazakhstan

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Sauna
  • Shopping
  • Ski passes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting room

Outdoors

  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Renovated entire property - September 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 7 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KZT 3500 per vehicle (one-way)
  • Airport shuttle fee per child: KZT 3500.00

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Grand Hotel Eurasia Almaty
Grand Eurasia Almaty
Grand Eurasia

Frequently asked questions

Is free cancellation available at Grand Hotel Eurasia?

Grand Hotel Eurasia provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Grand Hotel Eurasia?

This hotel is situated in Medeu District, just steps from Dostyk Plaza, and within a 10-minute walk of National Museum of Kazakhstan and Presidential Palace. You'll also find Republic Square and Colibri less than a mile away.

Is there parking available at Grand Hotel Eurasia?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Grand Hotel Eurasia?

Spa services at the hotel include mani/pedis.

Does Grand Hotel Eurasia feature a casino at the property?

No, Grand Hotel Eurasia doesn't have a casino.

Will I find an indoor pool at Grand Hotel Eurasia?

No, there is no indoor pool at this hotel.

Is Grand Hotel Eurasia good for couples?

Amenities that appeal to couples at this hotel include a minibar, bathrobes, and slippers.

Are there hot tubs at Grand Hotel Eurasia?

No, but guests can enjoy a sauna at this hotel.

Does Grand Hotel Eurasia have a restaurant with a breakfast menu?

No, Grand Hotel Eurasia doesn't have a restaurant that serves breakfast.

Will Grand Hotel Eurasia allow pets to stay free of charge?

No, pets aren't allowed at Grand Hotel Eurasia.

Are there connecting rooms at Grand Hotel Eurasia?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Grand Hotel Eurasia?

The closest major airport to Grand Hotel Eurasia is Almaty (ALA-Almaty Intl.), which is 11.5 mi away (28 minutes by car).

Can I book a room with a balcony at Grand Hotel Eurasia?

No, you won't find guestrooms with balconies at Grand Hotel Eurasia.

Grand Hotel Eurasia Reviews

Reviews

5.4
Rating 10 - Excellent. 6 out of 31 reviews
Rating 8 - Good. 2 out of 31 reviews
Rating 6 - Okay. 8 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 11 out of 31 reviews

5.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Vita

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Nika

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location is perfect- near everything and anything you need. 24 hours front desk is a lifesaver. Very friendly and knowledgeable staff. Rooms spacious with nice size comfortable beds. Strong WiFi. The only negative are bathrooms: everything was broken: toilet, sink, shower, plumbing. I also would prefer more soundproofing of the rooms.
Stayed 3 nights in May 2025

2/10 Terrible

Sergey

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was unsatisfactory. On the day of arrival, I was given a room without a window or any air conditioning or fan, and the room temperature was like that of a sauna. When I went to the reception to complain about it, the receptionist told me that in order to change rooms, I would have to pay 85,000 Uzbek som. I explained that I had already paid enough for the hotel. The next morning, when a different receptionist was on duty, I spoke with them again, and the new receptionist changed my room without asking for any additional payment. However, the TV in my new room didnโ€™t work, and we chose not to complain about it. Additionally, if you assume that breakfast is included, you would be mistaken. At a 4-star hotel, I would expect breakfast to be included, but not at this one. The only positive aspect of this hotel is its location, close to the U.S. embassy, a shopping mall, and restaurants. I would rate this hotel as a 2-star motel.
Stayed 9 nights in Dec 2024

10/10 Excellent

Liya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy.
Stayed 2 nights in Oct 2024

2/10 Terrible

Davron

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a prepaid booking. Hotel reception refused to check me in, saying they did not receive the money from Expedia. A day later hotel sent me an email asking for feedback of my stay even though I was not checked in. Iโ€™ve never had a funny situation like this. They have not refunded my money until now.
Stayed 1 night in Aug 2024

10/10 Excellent

Davron

Stayed 3 nights in May 2024

2/10 Terrible

Navid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Aftab

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hospitality

It was worst staying , there is no room service for cleaning, no hot water coming to shower. After multiple complaints also staff ignored. Zero recommendations
Stayed 3 nights in Apr 2024

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimal location, worth for the price
Stayed 7 nights in Apr 2024

2/10 Terrible

AYDIN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

AYDIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2020

6/10 Okay

Verified traveler

Business traveler
Disliked: Amenities
โ€œTiredโ€ property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....
Stayed 4 nights in Sep 2019

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It was right across the street from a mall with lots of food choices.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Dennis, Rio Vista, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

A hotel remodel in progress

It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel. The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps. The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring. There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana. Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.

6/10 Okay

Verified traveler

Liked: Staff & service

Great convenient location!

The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel in terrible condition.

Hot dirty room. TV quit working during my stay. Room was not cleaned fully by staff. Breakfast was poor.

2/10 Terrible

Hoyoung

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
๋„ˆ๋ฌด ์ง€์ €๋ถ„ํ•˜๊ณ  ๋ฐฉ์Œ์ด ์•ˆ๋จ. ์˜†๋ฐฉ์—์„œ ๋งํ•˜๋Š” ์†Œ๋ฆฌ์™€ ์ˆ˜๋„๋ฌผ ํŠธ๋Š” ์†Œ๋ฆฌ๊ฐ€ ์‹œ๋„๋Ÿฌ์›€. ์นจ๋Œ€๊ฐ€ ์˜ค๋ž˜๋˜์„œ ์ž๊ณ  ์ผ์–ด๋‚˜๋ฉด ํ—ˆ๋ฆฌ๊ฐ€ ์•„ํ””. ์ƒค์›Œ์‹ค ๋ฐฐ์ˆ˜๊ฐ€ ์•ˆ๋˜ ๋ฌผ์ด ๊ณ ์ž„. ๋ณต๋„์˜ ๋ฒฝ์ง€๋Š” ์ฐข์–ด์ ธ ์žˆ๊ณ , ๊ธฐ๋ณธ์ ์ธ ์ƒ์ˆ˜๋„ ๋‹ฌ๋ผ๊ณ  ํ•ด์•ผ ์คŒ. ๋‚ด ์ธ์ƒ ์ตœ์•…์˜ ํ˜ธํ…”.
Stayed 2 nights in Nov 2024

2/10 Terrible

masera

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horreur

Chambre nettoyer 1 fois sur la semaine pas de petit dรฉjeuner pas d eau en chambre douche cassรฉ horrible
Stayed 5 nights in Jun 2024

4/10 Poor

JUNG HO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Yiu Wah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It Doesn't Worth the Price

In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors. But the location is very good, near the big shopping mall Dostyk Plaza. And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more than 5 days in the country.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nikolai

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019