Conrad Tulum Riviera Maya

Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Relax by the serene pool surrounded by palm trees and lounge chairs.

Guests can dine al fresco with ocean views and palm trees in this outdoor dining area.

Enter a beautifully designed lobby with a stunning chandelier and serene pool views.

Overview
Rooms
Location
Policies

Popular amenities

Bar
Room service
Housekeeping

Explore the area

Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

Riviera Maya Golf Club
‪19 min walk‬
Akumal Beach
‪6 min drive‬
Xel-Há Park
‪7 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Family Ste 2 BR Connecting Rooms

Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Room, 2 Queen Beds, Ocean View (Ceiba)

Ocean view
Sleeps 4
2 Queen Beds

Ocean View Guestroom with King Bed

Exceptional

506 sq ft
Ocean view
Sleeps 2
1 King Bed

Partial Ocean View Guestroom w/ 2 Queen Beds

Exceptional

506 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds

Tropical View Guestroom with 2 Queen Beds

Exceptional

506 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Ocean View (Ceiba)

Ocean view
Sleeps 2
1 King Bed

Tropical View Guestroom with King Bed

Wonderful

506 sq ft
Resort view
Sleeps 2
1 King Bed

Room, 1 King Bed, Partial Ocean View (Ceiba)

Wonderful

Partial ocean view
Sleeps 2
1 King Bed

Ocean View Guestroom with 2 Queen Beds

Excellent

506 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Ocean View (Ceiba)

Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Partial ocean view
Sleeps 4
2 Queen Beds

CEIBA Governors Suite BDRM

1561 sq ft
Ocean view
Sleeps 3
1 King Bed

Partial Ocean View Guestroom with King Bed

Excellent

506 sq ft
Partial ocean view
Sleeps 2
1 King Bed

CEIBA Presidential Suite

2002 sq ft
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed (Ceiba Tropical View)

Resort view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-in Shower)

Exceptional

506 sq ft
Ocean view
Sleeps 2
1 King Bed

About the neighborhood

Tulum

Conrad Tulum Riviera Maya places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 349-room, 5-star resort has 3 outdoor pools along with private in-room plunge pools and 7 restaurants.

View more Resorts in Tulum

What's nearby

Dolphinaris Tulum - 10 min walk - 0.6 miles
Riviera Maya Golf Club - 19 min walk - 1.0 mile
Xcacel Beach - 5 min drive - 2.7 miles
Akumal Beach - 6 min drive - 4.4 miles
Xel-Há Park - 7 min drive - 4.7 miles

Getting around

Cancun Intl. Airport (CUN) - 75 min drive

Restaurants

‪Restaurant Kukulkan - ‬4 min drive
‪Restaurante Yucatan - ‬4 min drive
‪Restaurante Arlequin - ‬5 min drive
‪Vela Sur - ‬20 min walk
‪Piscis snack bar - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Luxury resort on the beach, with 3 outdoor pools

Awarded Conde Nast Hot List status in 2022, Conrad Tulum Riviera Maya features a private beach, a full-service spa, and 3 outdoor pools. A stay here includes free valet parking. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour gym, free WiFi in public areas, and meeting rooms.

65-inch flat-screen TVs come with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include private plunge pools, furnished balconies or patios, and MP3 docks.

3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Languages

English, Spanish

Similar properties

Relax by the ocean with a pool surrounded by palm trees and sun loungers, featuring a water slide and play area.

Pool
All inclusive
Spa
Kids pool

$290 nightly

Aug 30 - Aug 31

Total includes taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free uncovered valet parking on site

Food and drink

2 bars/lounges
3 beach bars
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Autor - Mexican
Kengai - Asian
Maratea - Mediterranean
Ukai - Japanese
Ultramar

Things to do

24-hour gym
3 outdoor pools
Bicycle rentals
Billiards/pool table
Fitness classes
Free children's club
Full-service spa
Shopping
Yoga classes

Family friendly

3 outdoor pools
Babysitting (surcharge)
Free children's club
Private plunge pool
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

2 meeting rooms
Computer station
Conference center (50,000 square feet of space)

Outdoors

Beach towels
Beach umbrellas
On a private beach
On the bay
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

13 treatment rooms
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator (43 inch wide door)
Handrails in stairways (35 inches high)
Lever door handles
Low-height electrical outlets in bathroom
Phone accessibility kit
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible public washroom
Wheelchair-accessible spa
Wheelchairs on site

11 buildings
3 floors
Ballroom
Banquet hall
Built in 2021
Reception hall
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch flat-screen TV with premium satellite channels
MP3 dock
Pay movies
Private plunge pool

Food and drink

Espresso maker
Free bottled water
Limited room service
Minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Free local calls
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from September 26 2025 to September 27 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Children stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Guests can access their rooms with a mobile device.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Frequently asked questions

Is free cancellation available at Conrad Tulum Riviera Maya?

Conrad Tulum Riviera Maya provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Conrad Tulum Riviera Maya?

This resort is located in Tulum, close to Xel-Há Park, Akumal Beach, and Half Moon Bay. You'll also find Xcacel Beach and Riviera Maya Golf Club within a short drive.

Is there parking available at Conrad Tulum Riviera Maya?

Yes, uncovered valet parking is offered for free at the resort.

Is there a spa at Conrad Tulum Riviera Maya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, couples treatments, and body wraps.

Does Conrad Tulum Riviera Maya include a casino?

No, Conrad Tulum Riviera Maya doesn't have a casino.

Will I find an indoor pool at Conrad Tulum Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Conrad Tulum Riviera Maya?

There are many amenities for couples at this resort, including a private plunge pool as well as a private beach and 3 beach bars.

Does Conrad Tulum Riviera Maya have a hot tub?

Yes, this resort has a spa tub.

Does Conrad Tulum Riviera Maya have a restaurant that serves breakfast?

Yes, Conrad Tulum Riviera Maya has 7 restaurants, and serves breakfast for a surcharge.

Does Conrad Tulum Riviera Maya allow pets to stay for free?

No, pets aren't allowed at Conrad Tulum Riviera Maya though service animals are welcome.

Does Conrad Tulum Riviera Maya have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Conrad Tulum Riviera Maya?

The closest major airport to Conrad Tulum Riviera Maya is Tulum Intl. Airport (TQO), which is about 24.8 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28.4 mi away.

Are there rooms with balconies that I can book at Conrad Tulum Riviera Maya?

Yes, every guestroom at Conrad Tulum Riviera Maya comes with a furnished balcony with some featuring ocean or resort views.

Does Conrad Tulum Riviera Maya have a wedding venue on site?

There are wedding services available at Conrad Tulum Riviera Maya if that's in your vacation plans.

Conrad Tulum Riviera Maya Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Sherita

May 2, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Christine

May 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Best service , beautiful jungle trail to room, beautiful pool

Stayed 5 nights in Mar 2025

10/10 Excellent

Christian

Apr 11, 2025

Stayed 4 nights in Apr 2025

6/10 Okay

Nazariy

Apr 10, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Mar 2025

10/10 Excellent

Nateisha

Apr 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

Jossie

Traveled with group

Apr 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.

Stayed 3 nights in Mar 2025

10/10 Excellent

emmett t

Traveled with family

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it!!

Stayed 3 nights in Mar 2025

4/10 Poor

Michelle, Water Mill

Traveled with family and small children

Mar 24, 2025

I had a massage that gave me a literal concussion.

Stayed 4 nights in Feb 2025

10/10 Excellent

Varun

Mar 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing property

Stayed 5 nights in Mar 2025

8/10 Good

Aria

Traveled with partner

Mar 21, 2025

Liked: Cleanliness, staff & service, amenities

The architecture was amazing. The restaurants and food offerings were good (reservations were hard to come by when they were empty). Beautiful pools and beachfront. Staff was cordial and polite. Prices for items on menus vs. charges varied, issues with the toilet and sink in the room required fixing. It seemed like a new property trying to get their bearings. But for the location, food and atmosphere, I'd go back in a heartbeat.

Stayed 4 nights in Mar 2025

10/10 Excellent

Kyle

Traveled with partner

Mar 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Conrad Tulum is a little slice of heaven! We will be recommending this hotel to friends and family.

Stayed 1 night in Mar 2025

8/10 Good

Rob

Mar 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

8/10 Good

Joseph, Spring

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful, location - good food and service. broken hot tubs and slow towel service.

Stayed 4 nights in Mar 2025

10/10 Excellent

Sara

Mar 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Feb 2025

10/10 Excellent

Giulliana

Traveled with family

Mar 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is amazing and service is excellent!

Stayed 5 nights in Feb 2025

10/10 Excellent

Langson

Mar 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2025

10/10 Excellent

Stephen

Mar 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

We had an amazing stay at the Conrad. Well designed modern hotel. White sands and crystal clear waters. Good selection of pools. Varied dining options for breakfast, lunch and dinner. Both the Japanese and Mexican restaurants were superb. A 15% service charge is included on all food and drink although generally this is included in the stated price. Service was outstanding. We also did a bike tour round the resort, the spa and neighbouring Hilton resort which is worth doing to get a feel for the property. We had a fantastic time and would definitely consider coming back in future.