Hard Rock Hotel Tenerife

5.0 star property
Luxury resort on the beach, with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hard Rock Hotel Tenerife

Rooftop terrace
Executive lounge
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
Suite (Rock Suite Gold) | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Avenida Adeje, 300, Adeje, 38670
  • Place, Golf Costa Adeje
    ‪7 min drive‬
  • Place, Fañabé Beach
    ‪10 min drive‬
  • Place, El Duque Beach
    ‪15 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Deluxe Double Room Single Use (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

Deluxe Room (Silver)

9.2 out of 10
Wonderful
(18 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Gold)

8.8 out of 10
Excellent
(35 reviews)
  • 377 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Platinum)

8.8 out of 10
Excellent
(18 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Studio Suite (Silver)

8.8 out of 10
Excellent
(6 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite (Gold)

9.8 out of 10
Exceptional
(6 reviews)
  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Suite (Rock Suite Platinum)

8.8 out of 10
Excellent
(6 reviews)
  • 861 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite (Rock Royalty)

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite (Silver) - Family Friendly

9.2 out of 10
Wonderful
(5 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite (Gold) - Family Friendly

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite (Rock Royalty) - Family Friendly

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Double Room Single Use (Rock Royalty)

  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

Deluxe Room (Rock Royalty)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Connecting Gold)

8.0 out of 10
Very good
(3 reviews)
  • 753 sq ft
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

Studio Suite (Amplified)

8.8 out of 10
Excellent
(5 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Deluxe Double Room Single Use (Gold)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Double Room Single Use (Platinum)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed

Studio Suite Silver - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite Gold - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Suite (Rock Suite Diamond)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite (Rock Suite Gold)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Adeje

Located in Costa Adeje, Hard Rock Hotel Tenerife is a leisurely stroll from sights such as Las Galgas and El Pinque. This 624-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 5 restaurants.

What's nearby

  • La Caleta National Park - 19 min walk - 1.0 mile
  • Golf Costa Adeje - 7 min drive - 3.5 miles
  • Siam Park - 10 min drive - 7.3 miles
  • Fañabé Beach - 10 min drive - 6.1 miles
  • El Duque Beach - 15 min drive - 6.1 miles

Getting around

  • Tenerife South Airport (TFS) - 25 min drive

Restaurants

  • ‪Sessions - ‬17 min walk
  • ‪H10 Atlantic Sunset Mike’s Coffee - ‬12 min walk
  • ‪Britannia Inn - ‬18 min walk
  • ‪Restaurante Judith - ‬14 min walk
  • ‪The Beach Club - ‬14 min walk

About this property

Hard Rock Hotel Tenerife

Luxury resort on the beach, with 4 outdoor pools
Guests of Hard Rock Hotel Tenerife have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, self parking is EUR 12 per day, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach resort include a gym, free WiFi in public areas, and conference space.
Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Furnished balconies, iPod docks, and minibars are also standard.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 3rd Half Sports Bar
  • Montauk Steak House
  • Narumi
  • Suena Chido - Taquería
  • The Beach Club

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Pilates classes
  • Playground
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,651 square feet of conference space
  • 7 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 2 buildings
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: EUR 12 per day
  • Pet fee: EUR 40 per pet, per night plus EUR 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Frequently asked questions

Will I find all-inclusive rates at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife has all inclusive rates that come with all meals included.

How much does it cost to stay at Hard Rock Hotel Tenerife?

As of Nov 13, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Tenerife on Dec 3, 2025 start from $221.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do within easy reach of Hard Rock Hotel Tenerife?

This resort is situated in Costa Adeje within a short 19-minute walk of Tenerife Beaches and also 8 minutes on foot from Las Galgas. You'll also find La Caleta National Park and Golf Costa Adeje within a short drive.

Will I be able to park at Hard Rock Hotel Tenerife?

Yes, secured parking is offered for EUR 12 per day. Though parking is limited, accessible parking and electric car charging are also available.

Is a spa located at Hard Rock Hotel Tenerife?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body wraps, and couples treatments.

Does Hard Rock Hotel Tenerife have a casino at the property?

No, Hard Rock Hotel Tenerife doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Tenerife?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Hard Rock Hotel Tenerife a good place to stay for couples?

This beachfront resort offers plenty of amenities for couples including 4 outdoor pools, 2 poolside bars, and an ocean-view restaurant.

Does Hard Rock Hotel Tenerife have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Hard Rock Hotel Tenerife have a restaurant that serves breakfast?

Yes, Hard Rock Hotel Tenerife has 5 restaurants, and serves free buffet breakfast each morning.

Does Hard Rock Hotel Tenerife allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hard Rock Hotel Tenerife for a fee of EUR 40 per pet, per night.

Are there connecting rooms at Hard Rock Hotel Tenerife?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Hard Rock Hotel Tenerife?

The closest major airport to Hard Rock Hotel Tenerife is Tenerife South Airport (TFS), which is 16.9 mi away (25 minutes by car). Another top airport is La Gomera (GMZ), which is around 27.6 mi away.

Are there rooms with balconies that I can book at Hard Rock Hotel Tenerife?

Yes, every guestroom at Hard Rock Hotel Tenerife comes with a furnished balcony with some featuring ocean views.

Does Hard Rock Hotel Tenerife have a wedding venue on site?

There are wedding services available at Hard Rock Hotel Tenerife if that's in your vacation plans.

Hard Rock Hotel Tenerife Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Elaine

Stayed 3 nights in Aug 2025

8/10 Good

chalin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofar bed was uncomfortable.hard, kids hurt them self on they legs every time they get in because steels frame that stick out underneath bed sheet that them couldn't see. Pool was half close at the time we stay and only little pool was opened so it was over crowded and water was cloudy as too many people in it. Not nove.Other then that was good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Max, Cononley

Stayed 7 nights in Jul 2025

10/10 Excellent

Remonia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained the biggest pool was under maintenance so every one was at the kids and other pool. It was packed but not too crowded surprisingly. The entertainment nightly was amazing . They have a kids club for teenagers and younger kids that was amazing. I highly recommend for a family vacation . The food choices were endless I did only the breakfast package. They even accommodated my early morning departure and provided entry to the breakfast area. The beach access for the property was not the greatest it was a big rocky if you don’t mind . Hotel was easily accessible to the bus .
Stayed 4 nights in Aug 2025

4/10 Poor

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main pool closed under major re-construction, falsely advertised in photos as open on Expedia
Stayed 3 nights in Aug 2025

10/10 Excellent

Bahia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family vacation, staff is beyond nice!
Stayed 7 nights in Jul 2025

10/10 Excellent

Adwoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean hotel. Friendly and helpful staff. Amazing and fresh selection of food at meal times. Convenient for transportation to explore the island
Stayed 7 nights in Jul 2025

2/10 Terrible

Kelly-Marie

Traveled with family
Disliked: Cleanliness, staff & service

Cancel if you have chance of a refundable rate

Horrendous, dont even bother . Half the facilities are closed which we were not aware of! No beach access. Large family lagoon pool and all restaurants around it are closed. Woken up 8am all day to 12 hours of industrial power drills and extreme building site noise. Our view was a waste as we couldn’t see through the filth on the windows. Out hot tub was full of thick black pieces of dirt every time we turned it making it unusable. £3000 it cost me and me 3 children for our stay after upgrading via the hotel direct when hotels.com failed to resolve a issue. Complained about the building site and was told to take it up with hotels. Com on our return. Absolutely disgusting !!!
Stayed 3 nights in Jul 2025

6/10 Okay

Callum Declan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
American look but the typical Spanish “milking the cow” vibe for £££. Charge for things that personally put me off coming back for example: - You pay for half board and have to pay additional for soft drinks with evening meal… - asked for an extra hour checkout but they charge 70 euros….. Was just myself and my son. The service is a hit and miss.. some are smiley and nice. Some look at you with no smile like there’s something wrong with you… What you expect when travelling to Spain though! You can’t compare to Hard rock in USA. It’s just a place to say “I’ve stayed at hard rock” The people in USA make hard rock. Tenerife made it there own... I won’t be back again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 3 day stay. Enjoyed the breakfast, adult pool area and live music. Lots of kids in the hotel.
Stayed 3 nights in Jul 2025

6/10 Okay

Gurwinder

Traveled with group
Liked: Cleanliness, property conditions & facilities
Property was nice and clean but they failed to tell us eden pool would be closed given we booked 6 months in advance kind of ruined rhe experience not much to do around the hotel and some restaurants also closed
Stayed 4 nights in Jun 2025

6/10 Okay

David

Traveled with family
Disliked: Property conditions & facilities
Breakfast bufffet was good. rest mediocre. Elevator was a real issue
Stayed 2 nights in Jul 2025

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
The rock royalty receptionist on the 13th floor was amazing. She explained everything and couldnt do enough. She made us very welcome. The suite was beautful, hotel amazing.
Stayed 1 night in Jul 2025

10/10 Excellent

Joan Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole property and would definitely return to the Hard Rock Hotel
Stayed 3 nights in Jul 2025

8/10 Good

Bhasker Rai Pravinchandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
2 July to 12 July 2025 Couple in 60s. Vegan. We booked this hotel but it was only on arrival that we were told the main swimming pool was closed for renovation. The access to black sand / small rocks beach was not easy. 1. Staff. They were all friendly, professional. 2. Room. All amenities were good. The bed was comfortable. There was a wide selection of pillows. The main ones were too soft. Balcony with a sea view was excellent. 3. Food. We booked half-board. There was plenty of choice for vegans. All the food was delicious. The soups were excessively salty. On 3 occasions we just could not have the soup as it was excessively salty. Drinks were extra - 1 litre bottle of water for 6 euros is excessive. We bought a 5 l bottle from supermarket opposite and took water bottles for dinner. 4. Swimming pool. The main large one was closed. The 2 smaller ones were okay but it meant there was overcrowding. 5. Entertainment. The Aquacise sessions were great. Anita was brilliant. The DJs were great and played some normal music. We are not great fans of the Hard Rock music that played all day and in the evening. We will not miss that. 6. Closeby We accidentally discovered the seafront walk. It would have been good if the hotel staff had mentioned that. Also we got to know of the shuttle bus into Central for a sandy beach at 1am everyday.
Stayed 10 nights in Jul 2025

2/10 Terrible

Rachel

Traveled with partner
Disliked: Amenities, property conditions & facilities
The main pool was closed and nothing was done to make up for this. The remaining pools were packed and service non existent as a result
Stayed 7 nights in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 5 nights in Jul 2025

8/10 Good

Adeniyi Timothy Oladele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally okay
Stayed 3 nights in Mar 2025

10/10 Excellent

viktoria

Stayed 3 nights in Jun 2025

8/10 Good

Zoe

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Malieka

Stayed 4 nights in Jun 2025

6/10 Okay

Kevin

Liked: Cleanliness
People are nice. The main pool and all that goes with it was down and will be down for months. It left us with no activities. Food was not the best. The staff in the buffet area was brutal. We would never stay again. The food places across the way was fantastic.
Stayed 2 nights in Jun 2025

4/10 Poor

Lucy

Traveled with family
Disliked: Property conditions & facilities

Massively hone down hill. Complete carnage !

Have stayed here many times over the years, this is the worst stay we’ve ever had. Lagoon pool is closed so the remaining pool (non adult) is carnage - full of huge inflatables and completely overcrowded. Buffet same every night, limitations on all inclusive. Not enough staff at bars and restaurants and WIFI now been down for 48 hours. Desperately needs investment and staff need trained in customer service. Redeeming features - a fantastic life guard team who had to save a child this morning - not surprising given the number of children in the very small pool. Avoid this hotel until the renovations are done. Won’t be back.
Stayed 2 nights in Jun 2025