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Hard Rock Hotel Tenerife

5.0 star property
Luxury resort on the beach, with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hard Rock Hotel Tenerife

Rooftop terrace
Property video
Executive lounge
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Avenida Adeje, 300, Adeje, 38670
  • Place, Tenerife Beaches
    ‪12 min walk‬
  • Place, El Puertito
    ‪14 min walk‬
  • Place, La Caleta National Park
    ‪17 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Double Room Single Use (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Silver)

9.2 out of 10
Wonderful
(19 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Gold)

8.8 out of 10
Excellent
(37 reviews)
  • 377 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Platinum)

8.8 out of 10
Excellent
(18 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Silver)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver)

8.8 out of 10
Excellent
(6 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold)

9.8 out of 10
Exceptional
(7 reviews)
  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum) | Premium bedding, minibar, in-room safe, desk

Suite (Rock Suite Platinum)

8.8 out of 10
Excellent
(6 reviews)
  • 861 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty)

9.4 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Silver) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver) - Family Friendly

9.2 out of 10
Wonderful
(5 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold) - Family Friendly

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty) - Family Friendly

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Rock Royalty)

  • 377 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Rock Royalty)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Connecting Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Connecting Gold)

8.0 out of 10
Very good
(3 reviews)
  • 753 sq ft
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Studio Suite (Amplified)

Studio Suite (Amplified) | Premium bedding, minibar, in-room safe, desk

Studio Suite (Amplified)

8.8 out of 10
Excellent
(5 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Gold)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room Single Use (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Platinum)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite Silver - Single Use

Premium bedding, minibar, in-room safe, desk

Studio Suite Silver - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite Gold - Single Use

Premium bedding, minibar, in-room safe, desk

Studio Suite Gold - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Diamond)

Suite (Rock Suite Diamond) | Premium bedding, minibar, in-room safe, desk

Suite (Rock Suite Diamond)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Gold)

Suite (Rock Suite Gold) | Premium bedding, minibar, in-room safe, desk

Suite (Rock Suite Gold)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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View from property

Bahia Principe Luxury Tenerife - Adults Only +16 Newly Renovated!

Costa Adeje
  • Pool
  • Breakfast included
  • All inclusive
  • Free WiFi
10.0 out of 10, Exceptional, 2 reviews
$362 nightly
The price is $388
Jan 27 - Jan 28, 2026
Total with taxes and fees
Bahia Principe Luxury Tenerife - Adults Only +16 Newly Renovated!

About the neighborhood

Adeje

Located in Costa Adeje, Hard Rock Hotel Tenerife is a leisurely stroll from sights such as Las Galgas and El Pinque. This 624-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 5 restaurants.
View more Resorts in AdejeOpens in a new window

What's nearby

  • El Pinque - 10 min walk - 0.6 miles
  • Tenerife Beaches - 12 min walk - 0.7 miles
  • El Puertito - 14 min walk - 0.7 miles
  • La Caleta National Park - 17 min walk - 0.9 miles
  • Ajabo Beach - 3 min drive - 0.7 miles

Getting around

  • Tenerife South Airport (TFS) - 25 min drive

Restaurants

  • ‪Sessions - ‬17 min walk
  • ‪H10 Atlantic Sunset Mike’s Coffee - ‬12 min walk
  • ‪Restaurante Judith - ‬14 min walk
  • ‪Britannia Inn - ‬18 min walk
  • ‪Bahia Principe Resort Main Restaurant - ‬11 min walk

About this property

Hard Rock Hotel Tenerife

Luxury resort on the beach, with 4 outdoor pools
Guests of Hard Rock Hotel Tenerife have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, self parking is EUR 12 per day, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include a gym, free WiFi in public areas, and conference space.
Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Furnished balconies, iPod docks, and minibars are also standard.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (EUR 12 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 3rd Half Sports Bar
  • Montauk Steak House
  • Narumi
  • Suena Chido - Taquería
  • The Beach Club

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Pilates classes
  • Playground
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,651 square feet of conference space
  • 7 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 2 buildings
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Renovations and closures

The property will be renovating from June 8 2026 to July 8 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: EUR 12 per day
  • Pet fee: EUR 40 per pet, per night plus EUR 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Frequently asked questions

Will I find all-inclusive rates at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife has all inclusive rates that come with all meals included.

How much does it cost to stay at Hard Rock Hotel Tenerife?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Tenerife on Jan 25, 2026 start from $286.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do within easy reach of Hard Rock Hotel Tenerife?

This resort is situated in Costa Adeje within a short 19-minute walk of Tenerife Beaches and also 8 minutes on foot from Las Galgas. You'll also find Golf Costa Adeje and Tenerife Top Training within a short drive.

Is there parking available at Hard Rock Hotel Tenerife?

Yes, secured parking is offered for EUR 12 per day. Though parking is limited, accessible parking and electric car charging are also available.

Is a spa located at Hard Rock Hotel Tenerife?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body wraps, and couples treatments.

Does Hard Rock Hotel Tenerife have a casino at the property?

No, Hard Rock Hotel Tenerife doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Tenerife?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Hard Rock Hotel Tenerife?

This beachfront resort offers plenty of amenities for couples including 4 outdoor pools, 2 poolside bars, and an ocean-view restaurant.

Are there hot tubs at Hard Rock Hotel Tenerife?

Yes, guests can enjoy a spa tub at this resort.

Does Hard Rock Hotel Tenerife have a restaurant that serves breakfast?

Yes, Hard Rock Hotel Tenerife has 5 restaurants, and serves free buffet breakfast each morning.

Does Hard Rock Hotel Tenerife allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hard Rock Hotel Tenerife for a fee of EUR 40 per pet, per night.

Are there connecting rooms at Hard Rock Hotel Tenerife?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Hard Rock Hotel Tenerife?

The closest major airport to Hard Rock Hotel Tenerife is Tenerife South Airport (TFS), which is 16.9 mi away (25 minutes by car). Another top airport is La Gomera (GMZ), which is around 27.6 mi away.

Are there rooms with balconies that I can book at Hard Rock Hotel Tenerife?

Yes, every guestroom at Hard Rock Hotel Tenerife comes with a furnished balcony with some featuring ocean views.

Does Hard Rock Hotel Tenerife have a wedding venue on site?

There are wedding services available at Hard Rock Hotel Tenerife if that's in your vacation plans.

Hard Rock Hotel Tenerife Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1012 reviews
Rating 8 - Good. 223 out of 1012 reviews
Rating 6 - Okay. 91 out of 1012 reviews
Rating 4 - Poor. 32 out of 1012 reviews
Rating 2 - Terrible. 35 out of 1012 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michellee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. We were upgraded to a beautiful suite. The breakfast was also fantastic. Would recommend 100%.
Stayed 4 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Got a free upgrade to a suite as well. Would definitely recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Samir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic trip with ten dads, middle aged. Fantastic hotel, pools, all inclusive, rooms were perfect for sharing - 2 per room (make sure you message in advance for this), we went for 3 nights, the weather, saxophone player around the pool, restaurants. Only niggle was music turning off at midnight. This hotel is a super fun hotel… not for anyone who wants a quiet getaway.
Stayed 3 nights in Sep 2025

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort

Return visit

Food was average not as good as last time. Breakfast was very good. Dinner cold and limited choice. Splash bar had poor service understaffed had to wait a long time to be served. Shame as the staff were very friendly. No waiter service up on the 16th floor had to queue for a drink. Which considering the price of drinks was poor. Would we go again, No not 5 star service.
Stayed 2 nights in Sep 2025

10/10 Excellent

S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Louise

Stayed 5 nights in Aug 2025

10/10 Excellent

Samuel John

Stayed 3 nights in Aug 2025

8/10 Good

Tristam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas which I could access was good.
Stayed 5 nights in Aug 2025

6/10 Okay

Nurcan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2025

10/10 Excellent

Amitkumar jayantilal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the hotel my favourite part was the pool. I love the pancakes so much.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Loved how vigilant staff were at the adults only pool, to protect the privacy of guests. Much appreciated.
Stayed 2 nights in Aug 2025

8/10 Good

steve

8/10 Good

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When is all inclusive NOT all inclusive?! Over half of the drinks are supplement, half of the restaurants give you a 30% discount, but worst of all the coffee bar, splash pool and beach club will let you have an all inclusive lunch between 1200-1300 and 1300-1500 and it’s less than half of what’s on the menu (if you’re paying anytime/anything you want). But between 1300-1500 the only All inclusive option is buffet restaurant. Not like most 5* AI, most things ARE NOT ALL INCLUSIVE
Stayed 7 nights in Aug 2025

4/10 Poor

Nicola

Traveled with group
Disliked: Staff & service, amenities
Not what we expected!
Stayed 7 nights in Aug 2025

4/10 Poor

Georgina

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The 80s aqua class was amazing!! The best ever been too. This hotel could be 5 star if they had staff and stuck to giving all inclusive if you pay for it! Bizarre rules.
Stayed 7 nights in Aug 2025

6/10 Okay

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2025

2/10 Terrible

Hayley Kate, Southminster

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awful. Dated building inside and out, not very clean, stained sheets, dirty rooms, awful food, staff are generally rude and unhelpful, honestly you could not pay me to go to this hotel again. We did all inclusive but ended up eating out as the food was really poor. I thought faeces in the pool day one was bad but it got worse someone also puked in the pool. The surrounding area is tacky and run down. The beach is a literal joke! You really feel unwelcome here, complaints are just ignored, it's just grim. The steak house staff, in particularly Alicia was on another level of rude genuinely shocked by her behavior, this was their a la carte restaurant! I love Tenerife and have been to several different resorts but this hotel was very disappointing, really poor value for money!
Stayed 7 nights in Aug 2025

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Family of 6 - all enjoyed stay - would stay again

Loved the jacuzzi - sofa double bed was really uncomfortable - main bed was really comfy - lagoon pool had been shut for 2 months but luckily opened on our check out day - we got to use it on check out day - there were also showers and luggage storage can use on checkout day - view from room was of pools, which was good - food selection was good - we did have all inclusive so buffet dinner for 6 was really expensive - extra cost for drinks even with all inclusive - location was ok can get taxi into Costa Adeje - all in all family of 6 we all enjoyed our stay and would stay again
Stayed 1 night in Aug 2025

8/10 Good

Claire-Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well equipped for entertaining families and adults alike. All staff are extremely friendly and accommodating. The only negative was we were staying in one of the Rock Royalty suites on an all inclusive package, we found it difficult to eat in particular restaurants as you are only able to eat in them at particular times of the day, and that you need to book everything apart from the buffet. We found this restrictive and annoying as you don’t know what time of day you will be hungry tomorrow. The offering of vegetarian food on the all inclusive buffet was very poor, with poor selections in either the all inclusive restaurants and those restaurants that you need to pay 70% for as these are not included in the package. This resulted in us spending an additional £800 on food both in and outside the hotel.
Stayed 14 nights in Aug 2025

6/10 Okay

Kieran

Disliked: Property conditions & facilities
The room was good but not fully clean upon arrival, it was sorted by housekeeping the next day though. The largest pool, pool bar and beach bar were closed for refurbishment forcing everyone to the smaller splash pool which was ok but the staff struggled to deal with the number of people. The service was good but at meal times you were basically limited to one drink. It all felt rushed and not relaxing. The pool itself was poorly maintained too. Both my son’s cut their hands and feet on numerous occasions on sharp or missing tiles, once needing first aid from the lifeguard. Another child cut the end off his toe.
Stayed 3 nights in Aug 2025

8/10 Good

Elaine

Stayed 3 nights in Aug 2025

8/10 Good

chalin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofar bed was uncomfortable.hard, kids hurt them self on they legs every time they get in because steels frame that stick out underneath bed sheet that them couldn't see. Pool was half close at the time we stay and only little pool was opened so it was over crowded and water was cloudy as too many people in it. Not nove.Other then that was good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Max, Cononley

Stayed 7 nights in Jul 2025

10/10 Excellent

Remonia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained the biggest pool was under maintenance so every one was at the kids and other pool. It was packed but not too crowded surprisingly. The entertainment nightly was amazing . They have a kids club for teenagers and younger kids that was amazing. I highly recommend for a family vacation . The food choices were endless I did only the breakfast package. They even accommodated my early morning departure and provided entry to the breakfast area. The beach access for the property was not the greatest it was a big rocky if you don’t mind . Hotel was easily accessible to the bus .
Stayed 4 nights in Aug 2025

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