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Krystal Beach Acapulco

3.0 star property
Family-friendly resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Outdoor wedding area
Lobby
2 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Pool
  • All inclusive
  • Room service

Explore the area

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Parque Papagayo
    ‪1 min walk‬
  • Papagayo Beach
    ‪3 min walk‬
  • Diana the Huntress
    ‪19 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪19 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(15 reviews)
  • 366 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.4 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Standard Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

8.0 out of 10
Very good
(27 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Mountain View

8.0 out of 10
Very good
(27 reviews)
  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 322 sq ft
  • Mountain view
  • Sleeps 4

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

  • 322 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 322 sq ft
  • Mountain view
  • Sleeps 2

About the neighborhood

Acapulco

Located in Costera Acapulco, Krystal Beach Acapulco is next to Parque Papagayo and Galerías Acapulco. This 3-star resort has 400 guestrooms and offers an outdoor pool, free in-room WiFi, and a hot tub.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.0 miles
  • Papagayo Beach - 3 min walk - 0.2 miles
  • Condesa Beach - 10 min walk - 0.6 miles
  • Diana the Huntress - 19 min walk - 1.0 mile
  • La Quebrada Cliffs - 4 min drive - 2.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Restaurant Hotel Ritz - ‬2 min walk

About this property

Krystal Beach Acapulco

Family-friendly resort on the beach, with outdoor pool
Guests of Krystal Beach Acapulco have access to an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is offered for MXN 250 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a hot tub, meeting rooms, and conference space.
TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are other standard amenities.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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8.2 out of 10, Very Good, 1,383 reviews
$107 nightly
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 400 per person
  • Self parking fee: MXN 250 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Are free cancellation options available at Krystal Beach Acapulco?

Krystal Beach Acapulco provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see around Krystal Beach Acapulco?

This resort is situated in Costera Acapulco, just steps from Parque Papagayo and Galerías Acapulco, and within a short walk of Papagayo Beach. You'll also find Condesa Beach and Diana the Huntress less than a mile away.

Is parking available on site at Krystal Beach Acapulco?

Yes, parking is offered for MXN 250 per day.

Is there a spa at Krystal Beach Acapulco?

Spa services at the resort include mani/pedis.

Does Krystal Beach Acapulco feature a casino at the property?

No, Krystal Beach Acapulco doesn't have a casino.

Is there an indoor pool at Krystal Beach Acapulco?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Krystal Beach Acapulco good for couples?

This beachfront resort offers plenty of amenities for couples including a beach bar, an outdoor pool, and an ocean-view restaurant.

Does Krystal Beach Acapulco have a hot tub?

Yes, this resort has a spa tub.

Does Krystal Beach Acapulco have a restaurant with a breakfast menu?

Yes, Krystal Beach Acapulco has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Beach Acapulco allow pets to stay free of charge?

No, pets aren't allowed at Krystal Beach Acapulco.

Does Krystal Beach Acapulco have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Krystal Beach Acapulco?

The closest major airport to Krystal Beach Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 12.6 mi away (33 minutes by car).

Can I book a room with a balcony at Krystal Beach Acapulco?

Yes, every guestroom at Krystal Beach Acapulco comes with a balcony with some featuring ocean or mountain views.

Does Krystal Beach Acapulco offer wedding services?

Take advantage of the wedding venue at Krystal Beach Acapulco if you plan to say "I do" during your trip.

Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 283 out of 1003 reviews
Rating 8 - Good. 261 out of 1003 reviews
Rating 6 - Okay. 182 out of 1003 reviews
Rating 4 - Poor. 135 out of 1003 reviews
Rating 2 - Terrible. 142 out of 1003 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and easy to get around
Stayed 1 night in Apr 2025

2/10 Terrible

Diane M

Stayed 7 nights in Apr 2025

8/10 Good

Carlos A., JACKSON HGTS

Traveled with group
Liked: Cleanliness, staff & service
Nice hotel, great staff, but very outdated, and the elevators take forever.
Stayed 6 nights in Apr 2025

10/10 Excellent

Adolfo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

good service

everything is fine
Stayed 2 nights in Apr 2025

6/10 Okay

Iván

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El personal de recepción nos entregó una habitación que ya estaba asignada, y a pesar de que nos cambiaron a otra, todo el fin de semana fue un problema, no reconocían nuestra estancia con ese numero de habitación, nos fueron a tocar dos veces para decirnos que teníamos que cambiarnos, en el restaurante también nos hicieron esperar por el tema de la habitación, la tarjeta se desconfiguró en dos ocasiones y se tardaban por la misma situación. Los elevadores son una pesadilla.
Stayed 1 night in Apr 2025

6/10 Okay

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
The ac went out twice, the WiFi once. Avoid this this place on weekends when the Mexico City people arrive. Brutal. Staff is great and I sm sure the interruptions are still Hurricane related. The food is buffet style and what you expect. Still good. Good walking and shopping
Stayed 7 nights in Mar 2025

10/10 Excellent

Emilio

Stayed 1 night in Mar 2025

4/10 Poor

Sergio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El aire acondiconado no funciono en la habitacion, y el personal de recepción no me ayudo en anda, y buscaron una justificicacion absurda (queno no funcionaba el aire de todo el hotel) ademas me negaron la entra desde la playa al interior del hotel por llevar los pies mojados, cuando hay regaderas para quitarte la arena de la playa. en general el trato del presonal es muy MUY MALO
Stayed 1 night in Mar 2025

8/10 Good

Salomon

Traveled with partner
Liked: Cleanliness, staff & service
I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.
Stayed 2 nights in Mar 2025

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Armando

Stayed 2 nights in Feb 2025

4/10 Poor

Jose

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The elevators don’t work the food ugly and the service bad
Stayed 1 night in Feb 2025

4/10 Poor

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo servicio del personal del Lobby
Stayed 2 nights in Feb 2025

4/10 Poor

Leonardo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights. The food is not expectacular, is ok for a AIl-I. but the service is good. The pool area is too small for the amount of people
Stayed 3 nights in Jan 2025

6/10 Okay

Alex

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Maria Alejandra

Traveled with family
The room was already occupied when we arrived and the attendant Alejandro was really rude. The shower didn‘t have a courtain so the whole bathroom was wet after taking a shower. At least one of the four elevators was always unavailable. My booked a room with breakfast included and they always told me I had to pay (after checking i was told it was a mistake but three times was too much). I‘m really dissapointed because pur experience two years ago in Hotel Krystal in Puerto Vallarta was totally different.
Stayed 3 nights in Jan 2025

2/10 Terrible

Juio Cesar

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

ALEJANDRO

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed trapes in the elevator very bad condition in the building So much noise I the room from the street don’t have a god selling in the windows The bufet was so poor
Stayed 3 nights in Jan 2025

4/10 Poor

Maria Rogelia Nevarez de

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Blanca

Stayed 2 nights in Jan 2025

2/10 Terrible

Tania rebeca

Stayed 3 nights in Jan 2025

2/10 Terrible

JESUS IVAN

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hopefully they hire more people to attend next tim

Very disappointed with the check in and check out processes. It took me 3 hours the check in and 2 hours the check out and when I tried asking for all inclusive the next morning, I had to make another line for 1 hour… terrible to waste time in your vacations. Hotel and waiters were ok but the children’s water pod was dirty and in the Tobogan no one was looking at kids safety, anyone could use it and little kids might get hurt if no security standards are set. The Oxxo was ok but if you buy something there, then you cannot eat it or drink within the hotel areas… then why is is inside the hotel?
Stayed 2 nights in Jan 2025

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