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Krystal Beach Acapulco

3.0 star property

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Photo gallery for Krystal Beach Acapulco

A serene beach scene with palm trees, a clear sky, and a calm pool reflecting the sunset.
Property video
A high-rise hotel with multiple balconies and a palm tree with blue lights.
A spacious lobby with a high ceiling, polished marble floors, and a view of the sea through large windows.
A beachside lounge area with sun loungers, umbrellas, and a view of the ocean and city skyline.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Standard Ocean View

8.0 out of 10
Very good
(40 reviews)
  • Ocean view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mountain View

A modern hotel room with a large bed, a desk, a chair, a round mirror, and a flat-screen TV mounted on the wall.

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room,1 King Bed, Ocean View

A modern hotel room with a large bed, a desk, a chair, a round mirror, and a flat-screen TV mounted on the wall.

Standard Room,1 King Bed, Ocean View

8.2 out of 10
Very good
(19 reviews)
  • Sea view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Lunamielera Vista Mar

A hotel room with a bed, a desk, a TV, a balcony with a view of the sea, and a dining area.

Lunamielera Vista Mar

  • Ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Mountain View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a city view.

Family Room, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite King Mountain View

A modern hotel room with a large bed, a flat-screen TV, a bedside table, and a view of a cityscape through a large window.

Suite King Mountain View

  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite King Ocean View

A hotel room with a bed, a TV, a dining area with chairs, and a view of the sea.

Suite King Ocean View

  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Mountain View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a city view.

Standard Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(36 reviews)
  • Mountain view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Acapulco

Located in Costera Acapulco, Krystal Beach Acapulco is adjacent to Galerías Acapulco and within a 5-minute walk of Parque Papagayo. This 3-star resort has 400 guestrooms and offers an outdoor pool, free in-room WiFi, and a hot tub.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.1 miles
  • Galerías Acapulco - 2 min walk - 0.1 miles
  • Papagayo Beach - 3 min walk - 0.2 miles
  • Condesa Beach - 10 min walk - 0.6 miles
  • Diana the Huntress - 19 min walk - 1.0 mile

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 35 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Bocana Beach Papagayo - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪La Union - ‬2 min walk

About this property

Krystal Beach Acapulco

Guests of Krystal Beach Acapulco have access to an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is offered for MXN 250 per day. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this beach resort include a hot tub, meeting rooms, and conference space.
TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are other standard amenities.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Children's play area - outdoor
Hotel Emporio Acapulco
Costera Acapulco
  • On private beach
  • Pool
  • Spa
  • Kids pool
8.6 out of 10, Excellent, 1,767 reviews
$132 nightly
The price is $158
Sep 2 - Sep 3
Total with taxes and fees
Hotel Emporio Acapulco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 480 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • No elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 480 per person
  • Self parking fee: MXN 250 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Are free cancellation options available at Krystal Beach Acapulco?

Krystal Beach Acapulco provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Beach Acapulco?

As of Aug 8, 2026, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on Sep 2, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Krystal Beach Acapulco?

This resort is situated in Costera Acapulco, just steps from Parque Papagayo and Galerías Acapulco, and within a short walk of Papagayo Beach. You'll also find Condesa Beach and Diana the Huntress less than a mile away.

Is there parking available at Krystal Beach Acapulco?

Yes, parking is offered for MXN 250 per day.

Does Krystal Beach Acapulco feature a casino at the property?

No, Krystal Beach Acapulco doesn't have a casino.

Is there an indoor pool at Krystal Beach Acapulco?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Krystal Beach Acapulco?

This beachfront resort offers plenty of amenities for couples including a beach bar, an ocean-view restaurant, and an outdoor pool.

Does Krystal Beach Acapulco have a hot tub?

No, this resort doesn't have a spa tub.

Does Krystal Beach Acapulco have a restaurant with a breakfast menu?

Yes, Krystal Beach Acapulco has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Beach Acapulco allow pets to stay free of charge?

No, pets aren't allowed at Krystal Beach Acapulco.

Does Krystal Beach Acapulco have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

Where is the closest airport to Krystal Beach Acapulco?

The closest major airport to Krystal Beach Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 13.9 mi away (35 minutes by car).

Are there rooms with balconies at Krystal Beach Acapulco?

Yes, every guestroom at Krystal Beach Acapulco comes with a balcony and some offer ocean and mountain views.

Does Krystal Beach Acapulco offer wedding services?

Take advantage of the wedding venue at Krystal Beach Acapulco if you plan to say "I do" during your trip.

Krystal Beach Acapulco Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 348 out of 1014 reviews
Rating 8 - Good. 212 out of 1014 reviews
Rating 6 - Okay. 187 out of 1014 reviews
Rating 4 - Poor. 137 out of 1014 reviews
Rating 2 - Terrible. 130 out of 1014 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and everything great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025
Verified review

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was not really good. Don’t have variety Every day have chicken
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Ivone

Liked: Cleanliness, staff & service
Disliked: Amenities
We paíd all inclusive! Room service not included. !!!!!!! Food was the same everyday except one day. Cevicheria… no agrumo found on any dish
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is beautiful 💕❤️
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Juan

Liked: Cleanliness, staff & service, amenities
The hotel needs better upgrades. Elevators where only working 2 out of 4 and long lines waiting
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Jatziry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Sabine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Aurelio

Disliked: Staff & service, amenities
My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Harry Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good
Stayed 19 nights in Apr 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Jaime F

Liked: Staff & service
Disliked: Amenities
I can’t get a Coca Cola before 11 AM
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Mariana

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Jose e

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They come in to my room went a was with my wife and don’t nicking my door bad experience I don’t comeback again very bad experience
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Ageda

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

israel Arturo

Liked: Cleanliness
Disliked: Property conditions & facilities
t
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery
Stayed 7 nights in Jan 2026
Verified review

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026
Verified review

6/10 Okay

FRANCISCO

There are not parking in the hotel
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Muriel

Disliked: Property conditions & facilities
We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.
Stayed 1 night in Jan 2026

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