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Krystal Beach Acapulco

3.0 star property

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Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Property video
Front of property
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Standard Ocean View

Standard Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

8.0 out of 10
Very good
(38 reviews)
  • Ocean view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Lunamielera Vista Mar

Lunamielera Vista Mar | Down comforters, in-room safe, blackout drapes, iron/ironing board

Lunamielera Vista Mar

  • Ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Mountain View

Family Room, Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Family Room, Mountain View

  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite King Mountain View

Suite King Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Suite King Mountain View

  • Mountain view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite King Ocean View

Suite King Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Suite King Ocean View

  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(34 reviews)
  • Mountain view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Acapulco

Located in Costera Acapulco, Krystal Beach Acapulco is adjacent to Galerías Acapulco and within a 5-minute walk of Parque Papagayo. This 3-star resort has 400 guestrooms and offers an outdoor pool, free in-room WiFi, and a hot tub.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.1 miles
  • Galerías Acapulco - 2 min walk - 0.1 miles
  • Papagayo Beach - 3 min walk - 0.2 miles
  • Condesa Beach - 10 min walk - 0.6 miles
  • Diana the Huntress - 19 min walk - 1.0 mile

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 35 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Bocana Beach Papagayo - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪La Union - ‬2 min walk

About this property

Krystal Beach Acapulco

Guests of Krystal Beach Acapulco have access to an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is offered for MXN 250 per day. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this beach resort include a hot tub, meeting rooms, and conference space.
TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are other standard amenities.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The price is $114
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 480 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • No elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 480 per person
  • Self parking fee: MXN 250 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Are free cancellation options available at Krystal Beach Acapulco?

Krystal Beach Acapulco provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Beach Acapulco?

As of May 9, 2026, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on May 24, 2026 start from $100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Krystal Beach Acapulco?

This resort is situated in Costera Acapulco, just steps from Parque Papagayo and Galerías Acapulco, and within a short walk of Papagayo Beach. You'll also find Condesa Beach and Diana the Huntress less than a mile away.

Is there parking available at Krystal Beach Acapulco?

Yes, parking is offered for MXN 250 per day.

Does Krystal Beach Acapulco feature a casino at the property?

No, Krystal Beach Acapulco doesn't have a casino.

Is there an indoor pool at Krystal Beach Acapulco?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Krystal Beach Acapulco?

This beachfront resort offers plenty of amenities for couples including an ocean-view restaurant, a beach bar, and an outdoor pool.

Does Krystal Beach Acapulco have a hot tub?

No, this resort doesn't have a spa tub.

Does Krystal Beach Acapulco have a restaurant with a breakfast menu?

Yes, Krystal Beach Acapulco has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Beach Acapulco allow pets to stay free of charge?

No, pets aren't allowed at Krystal Beach Acapulco.

Does Krystal Beach Acapulco have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

Where is the closest airport to Krystal Beach Acapulco?

The closest major airport to Krystal Beach Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 13.9 mi away (35 minutes by car).

Are there rooms with balconies at Krystal Beach Acapulco?

Yes, every guestroom at Krystal Beach Acapulco comes with a balcony and some offer ocean and mountain views.

Does Krystal Beach Acapulco offer wedding services?

Take advantage of the wedding venue at Krystal Beach Acapulco if you plan to say "I do" during your trip.

Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 321 out of 1021 reviews
Rating 8 - Good. 221 out of 1021 reviews
Rating 6 - Okay. 190 out of 1021 reviews
Rating 4 - Poor. 141 out of 1021 reviews
Rating 2 - Terrible. 148 out of 1021 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

george

Stayed 1 night in Apr 2026

6/10 Okay

Patricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Food was subpar, and the rooms were uneventful lacked any standout features. The valet service was atrocious and made departure a nightmare, taking over two hours just to get the car. Check out demand was at noon and offered no other solution or amenity. Asked to speak to manager and no one ever came around. Not a great experience overall.
Stayed 2 nights in Jan 2026

6/10 Okay

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery
Stayed 7 nights in Jan 2026

10/10 Excellent

Ageda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026

2/10 Terrible

jasmine

Stayed 4 nights in Jan 2026

8/10 Good

Eduardo

Stayed 4 nights in Jan 2026

10/10 Excellent

SERGIO

Stayed 1 night in Jan 2026

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, amenities
La comida estuvo bien pero puede mejorar mucho, los meseros son groseros y cuando les pides algo se tardan mucho en traerlo y a parte te lo avientan. Y para lo que costó hubiera esperado más
Stayed 2 nights in Jan 2026

6/10 Okay

Tuong

Stayed 2 nights in Jan 2026

4/10 Poor

Joanne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025

6/10 Okay

Aylin, CDMX

Liked: Cleanliness, amenities, property conditions & facilities
Organización
Stayed 2 nights in Jan 2026

2/10 Terrible

Jerry C., Bedford

Disliked: Cleanliness, amenities, property conditions & facilities
By far, this is one of my worst choices and a hotel that could ever stayed first aside from the service which it was average the hotel is understaffed. The elevators are not in used their borderline unsafe they continuously shutting down and many people had to take the stairs from 0 to 15 floor to basically go to the beach or go to go to the street additionally the hotel is in a complete repair is old uncapped poorly maintained and they use it only as a money pit. The parking situation is not clearly stated but we had to wait 25 minutes for Ballet parking to park the vehicle of course there’s an additional $12 a day to park the car many surprises on charges up on checking where discovered like my kids had to pay for an additional fee to stay once you’re in the check-in period you cannot stop. I will never ever stay in this hotel or recommend this hotel to nobody. The hotel is filthy. they have mold on the showers and is not kept to standards expensive the location it’s OK, but you definitely can stay in another hotel for even fraction of the price and avoid all this hassle. Take my word for it. Don’t stay in this hotel.
Stayed 2 nights in Jan 2026

6/10 Okay

Muriel

Traveled with family and small children
Disliked: Property conditions & facilities
We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.
Stayed 1 night in Jan 2026

2/10 Terrible

Jonathan

Stayed 2 nights in Jan 2026

4/10 Poor

MARIA VERONICA

Traveled with family
Liked: Staff & service, amenities
Elevadores insuficientes. Sería bueno que desde que reservas te asignaran tu habitacion. Para reservar la cena de fin de año nunca me contestaron. Cuando llegue reservé y fue mala atencion. contest
Stayed 3 nights in Dec 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025

2/10 Terrible

Juio Cesar

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Fue la peor experiencia que he tenido en siete años que me he hospedado ahí la habitación tenía demasiadas cucarachas pedí ayuda a recepción y jamás atendieron. El aire acondicionado no servía y tampoco solucionaron ese problema.
Stayed 4 nights in Dec 2025

10/10 Excellent

GAURAV SUHAS

Stayed 3 nights in Dec 2025

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025

4/10 Poor

Claudia, Davenport Fl

Stayed 2 nights in Dec 2025

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciónes muy comodas y agradables, nos encanto el desayuno pero las comidas no son muy buenas
Stayed 2 nights in Dec 2025

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
People tend to reserve the beach chairs all day long and none of these are available for other groups when are needed. The hotel has very strict policies on not having their waitress serving on some specific areas of the beach (in front of the hotel)
Stayed 2 nights in Dec 2025

10/10 Excellent

Brooke

Stayed 7 nights in Dec 2025

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