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Helnan Phønix Hotel

4.0 star property

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Banquet hall
Daily buffet breakfast (DKK 150 per person)
Lobby sitting area
Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets
Daily buffet breakfast (DKK 150 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym
  • Parking available
  • Business services
  • Room service

Explore the area

View in a map
Vesterbro 77, Aalborg, DK-9000
  • Place, Budolfi Cathedral
    ‪3 min walk‬
  • Place, Jomfru Ane Gade
    ‪4 min walk‬
  • Place, Jens Bangs Stenhus
    ‪4 min walk‬
  • Airport, Aalborg (AAL)
    ‪9 min drive‬

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(44 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(9 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(22 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Twin Beds

8.4 out of 10
Very good
(46 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.4 out of 10
Very good
(216 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Aalborg

Located in Aalborg Centrum, Helnan Phønix Hotel is adjacent to Aalborg Historical Museum and within a 5-minute walk of other popular sights like Budolfi Cathedral. This 224-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a gym, and coffee/tea in a common area.

What's nearby

  • Budolfi Cathedral - 3 min walk - 0.2 miles
  • Jomfru Ane Gade - 4 min walk - 0.3 miles
  • Jens Bangs Stenhus - 4 min walk - 0.3 miles
  • Aalborg Harbour - 6 min walk - 0.3 miles
  • House of Music - 11 min walk - 0.6 miles

Getting around

  • Aalborg Station - 10 min walk
  • Aalborg (AAL) - 14 min drive

Restaurants

  • ‪Nam - ‬2 min walk
  • ‪1000FRYD - ‬3 min walk
  • ‪Caspars - ‬1 min walk
  • ‪D'Wine Bar - ‬1 min walk
  • ‪La Bontá - ‬2 min walk

About this property

Helnan Phønix Hotel

Helnan Phønix Hotel features a gym, free WiFi in public areas, and meeting rooms. Self parking is offered for DKK 100 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Additional amenities include conference space, coffee/tea in a common area, and a terrace.
TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers, phones, and desks. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (DKK 100 per day)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for DKK 300.0 per day
  • Cribs/infant beds are available for DKK 100.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately DKK 150 for adults and DKK 150 for children
  • Uncovered self parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

Are free cancellation options available at Helnan Phønix Hotel?

Helnan Phønix Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see around Helnan Phønix Hotel?

This hotel is situated in Aalborg Centrum, just steps from Aalborg Monastery and Gammeltorv, and within a short walk of Jomfru Ane Gade. You'll also find Jens Bangs Stenhus and Aalborg Congress and Culture Center less than a mile away.

Will I be able to park at Helnan Phønix Hotel?

Yes, uncovered parking is offered for DKK 100 per day.

Does Helnan Phønix Hotel include a casino at the property?

No, Helnan Phønix Hotel doesn't have a casino.

Will I find an indoor pool at Helnan Phønix Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Helnan Phønix Hotel?

Amenities at this hotel that appeal to couples include a terrace and a 24-hour front desk.

Does Helnan Phønix Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Helnan Phønix Hotel feature a restaurant that includes a breakfast menu?

Helnan Phønix Hotel offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Helnan Phønix Hotel allow pets to stay for free?

No, pets aren't allowed at Helnan Phønix Hotel though service animals are welcome.

Does Helnan Phønix Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Helnan Phønix Hotel?

The closest major airport to Helnan Phønix Hotel is Aalborg (AAL), which is 3.8 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Helnan Phønix Hotel?

No, there aren't any guestrooms with balconies at Helnan Phønix Hotel.

Helnan Phønix Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 715 out of 1880 reviews
Rating 8 - Good. 759 out of 1880 reviews
Rating 6 - Okay. 278 out of 1880 reviews
Rating 4 - Poor. 83 out of 1880 reviews
Rating 2 - Terrible. 45 out of 1880 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfekt
Stayed 1 night in Dec 2025

6/10 Okay

Birgitte

Liked: Cleanliness, staff & service, amenities
What used to be an elegant old hotel, has been completely gutted of practically all original charm and beauty. It is now an entirely non-descript chain hotel. Location is good and breakfast buffet okay, but don’t expect anything but a non-descript chain hotel.
Stayed 1 night in Dec 2025

2/10 Terrible

Karin

Liked: Cleanliness
Disliked: Amenities
Det hele var for skrabet.
Stayed 3 nights in Dec 2025

8/10 Good

Arne

Stayed 2 nights in Dec 2025

2/10 Terrible

Dorthe Jul

Stayed 1 night in Dec 2025

10/10 Excellent

Peter

.
Stayed 1 night in Nov 2025

10/10 Excellent

Mads Frost

Stayed 1 night in Nov 2025

8/10 Good

Britta

Stayed 1 night in Nov 2025

2/10 Terrible

Joachim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating was off when i arrived, noise from street was big and you woke up any time somebody went to the door in the hallway l.
Stayed 1 night in Nov 2025

4/10 Poor

Ulla Lopes

Traveled with family
Sheet was nog properly cleaned (stains) and the headrest of the bed a bit scruffy.
Stayed 1 night in Nov 2025

10/10 Excellent

Brian Søe

Stayed 1 night in Nov 2025

8/10 Good

Nikki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my friends like the breakfast. Nice and comfy room
Stayed 2 nights in Nov 2025

6/10 Okay

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK. But no lights at the bed lamps. Not OK
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Nov 2025

6/10 Okay

Christian

Liked: Staff & service
værelset ikke som forventet i forhold til de billeder man hvad man havde se på billeder inden slidt badeværelse med krakleret maling på loftet. super personale. de får 5 stjerner vi snakkede om hvorfor man ikke gør en trappe rent udenfor ved bagindgange. her lå der pomfritter som var mast ud og fylde ud så man havde svært ved at træde uden om. tænker da de ville være træt af få det trådt ned i tæpperne.
Stayed 2 nights in Nov 2025

10/10 Excellent

Anne-Mette

Liked: Cleanliness, staff & service, amenities
Great room, nice staff and and the hotel is very well located.
Stayed 1 night in Nov 2025

8/10 Good

Søren

Stayed 2 nights in Nov 2025

6/10 Okay

Christian

Business traveler
Liked: Property conditions & facilities
A room towards the Main Street was quite noisy at night.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sixten Bredil

Stayed 1 night in Oct 2025

10/10 Excellent

Christina

Stayed 1 night in Oct 2025

8/10 Good

Jesper

Stayed 1 night in Oct 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Nic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

René

Stayed 3 nights in Oct 2025

2/10 Terrible

Jonas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

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