Book 2 Star Hotels in La Condesa

"10/10 Beautiful building with 24 hour Security. Walking distance to everything. On a quiet street, awesome rooftop terrace with great breakfast. 100% would recommend! We plan on staying here again on our next vacation to Mexico City."

"Yes"

"Dishonest staff, no management on site, ruined our one day in Mexico City. If you value your time, do not book Park Condesa by Capitalia. I booked this property for one night based on the apartment-style concept and the Condesa location. What I got was a string of failures that ruined our only day in Mexico City. Pre-booking: simple questions about transfer pricing and early check-in took 22 hours and a follow-up email to get a partial answer. My assistant ultimately had to call to get straight pricing. On arrival at 9 AM, I was told the property was "fully booked" and early check-in was impossible. I had personally verified availability the night before — 10 units were listed as available. The cleaning lady later confirmed to me directly that the property was almost entirely empty. They lied to my face on arrival. There is no manager or front-desk presence. Only a cleaner and a security guard, neither with authority to resolve anything. When I was finally allowed into the room hours later, the security guard could not figure out how to open the door and I was locked out for an extended period. Once inside, the smoke detector beeped every 30 seconds and the AC was broken. I sent a detailed email to management requesting a partial refund. They ignored it. Then sent me an automated message asking me to leave a 5-star review. Dishonest, absent operation. Avoid."